AI/chatbot/actions/actions.py

from typing import Any, Text, Dict, List
from rasa_sdk import Action, Tracker
from rasa_sdk.executor import CollectingDispatcher
from flask import request
import json


class ActionService(Action):

    def name(self) -> Text:
        return "action_service"

    def run(self, dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
    	buttons=[
    		{"payload":'/satisfied',"title":"yes"},
    		{"payload":'/notsatisfied',"title":"no"},

    	]
    	dispatcher.utter_message(text="Are you satisfied with above solution",buttons=buttons)
    	return []


class action_support_service(Action):

    def name(self) -> Text:
        return "action_support_service"

    def run(self, dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
        buttons=[
            {"payload":'/connect_support',"title":"yes"},
            {"payload":'/noconnect_support',"title":"no"},

        ]
        dispatcher.utter_message(text="do you want me to connect to support team",buttons=buttons)
        return []