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+ Purpose
+Anwi Systems Privacy Policy refers to our commitment to treat information of employees, customers, + stakeholders and other interested parties with the utmost care and confidentiality. +
+With this policy, we ensure that we gather, store and handle data fairly, transparently and + with respect towards individual rights.
+Scope
+This policy refers to all parties (employees, job candidates, customers, suppliers etc.) who + provide any amount of information to Anwi Systems.
+This Privacy Policy applies to Anwi Systems Private Limited website and that link to it. It also applies + to the products and services provided by Anwi Systems Private Limited through these websites, our mobile + applications, and applications posted by Anwi Systems Private Limited on Anwi Systems Private Limited's online + marketplace and in other third-party online marketplaces. This Privacy Policy does not apply + to any of our websites, products or services that have a separate privacy policy.
+Policy
+This Privacy Policy is divided into three parts:
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+ A) Information Anwi Systems Private Limited collects and controls
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- What information Anwi Systems Private Limited collects +
- A) Information Anwi Systems Private Limited collects and controls: + What information Anwi Systems Private Limited collects + We collect information about you only if we need the information for some legitimate + purpose. + Anwi Systems Private Limited will have information about you only if (a) you have provided the + information + yourself, (b) Anwi Systems Private Limited has automatically collected the information, or (c) + Anwi Systems Private Limited + has obtained the information from a third party. Below we describe the various + scenarios that fall + under each of those three categories and the information collected in each one. +
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+ Information that you provide us
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- Account signup: i. When you sign up for an account to access one + or more of our services, + we ask for information like your name, contact number, email address, company + name and country to complete + the account signup process. You'll also be required to choose a unique username + and a password for accessing + the created account. You may also provide us with more information such as your + photo, time zone and language, + but we don't require that information to sign up for an account. After signing + up, you will have the option of + choosing a security question and an answer to the security question - if you + provide these, they will be used + only while resetting your password. + +
- Event registrations and other form submissions: ii. We record + information that you submit when you (i) register + for any event, including webinars or seminars, (ii) subscribe to our newsletter + or any other mailing list, (iii) submit + a form in order to download any product, whitepaper, or other materials, (iv) + participate in contests or respond to surveys, + or (v) submit a form to request customer support or to contact Anwi Systems Private Limited + for any other purpose. +
- Payment processing: iii.When you buy something from us, we ask you + to provide your name, contact information, and credit card information or other + payment account information. When you submit your card information, we store the + name and address of the cardholder, the expiry date and the last four digits of + the credit card number. We do not store the actual credit card number. For quick + processing of future payments, if you have given us your approval, we may store + your credit card information or other payment information in an encrypted format + in the secured servers of our Payment Gateway Service Providers. +
- Testimonials: When you authorize us to post testimonials about our + products and services on websites, we may include your name and other personal + information in the testimonial. You will be given an opportunity to review and + approve the testimonial before we post it. If you wish to update or delete your + testimonial, you can contact us at privacy@anwisystems.in +
- Interactions with Anwi Systems Private Limited: We may record, analyze and use + your + interactions with us, including email, telephone, and chat conversations with + our + sales and customer support professionals, for improving our interactions with + you + and other customers. +
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+ Information that you provide us
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- Information from browsers, devices, and servers: When you visit + our websites, + we collect information that web browsers, mobile devices and servers make + available, such + as the internet protocol address, browser type, language] preference, time zone, + referring + URL, date and time of access, operating system, mobile device manufacturer and + mobile network + information. We include these in our log files to understand more about visitors + to our websites. + +
- Information from first party cookies and tracking technologies: + We use temporary and permanent cookies to identify users of our services + and to enhance + user experience. We embed unique identifiers in our downloadable products to + track usage of the + products. We also use cookies, beacons, tags, scripts, and other similar + technologies to identify + visitors, track website navigation, gather demographic information about + visitors and users, + understand email campaign effectiveness and for targeted visitor and user + engagement by tracking + your activities on our websites. We only use first-party cookies and do not use + third-party cookies + or other third-party tracking technologies on our websites. You can learn more + about the cookies used + on our websites here +
- Information from application logs and mobile analytics: We collect + information about your + use of our products, services and mobile applications from application logs and + in-house usage analytics + tools and use it to understand how your business use and needs can improve our + products. This information + includes clicks, scrolls, features accessed, access time and frequency, errors + generated, performance data, + storage utilized, user settings and configurations, and devices used to access + and their locations. +
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+ Information that we collect from third parties
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- Signups using federated authentication service providers: You can + log in to Anwi Systems Private Limited + Services using supported federated authentication service providers such as + LinkedIn, Microsoft and Google. + These services will authenticate your identity and give you the option to share + certain personal information + with us, such as your name and email address. + +
- Referrals: If someone has referred any of our products or services + to you through any of our + referral programs, that person may have provided us your name, email address and + other personal information. + You may contact us at privacy@anwisystems.in + to request that we remove + your information from our database. If you provide us information about another + person, or if another person + gives us your information, we will only use that information for the specific + reason for which it was provided + to us +
- Information from our reselling channel partners and service providers: + If you contact any of our reselling channel partners, or otherwise + express interest in any of our products + or services to them, the reselling partner may pass your name, email address, + company name and other information to + Anwi Systems Private Limited. If you register for or attend an event that is sponsored by + Anwi Systems Private Limited, the event organizer may + share your information with us. Anwi Systems Private Limited may also receive information + about you from review sites if you comment + on any review of our products and services, and from other third-party service + providers that we engage for marketing our + products and services. +
- Information from social media sites and other publicly available sources: + When you interact or engage with us on social media sites such as + Facebook, Twitter, Google+ and Instagram through + posts, comments, questions, and other interactions, we may collect such publicly + available information, including profile + information, to allow us to connect with you, improve our products, or better + understand user reactions and issues. We + must tell you that once collected, this information may remain with us even if + you delete it from the social media sites. + Anwi Systems Private Limited may also add and update information about you, from other + publicly available sources. +
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+ Purposes for using information
+In addition to the purposes mentioned above, we may use + your information for the following purposes:
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- + To communicate with you (such as through email) about products that you have + downloaded and services that you have signed up for, changes to this Privacy + Policy, + changes to the Terms of Service, or important notices. + +
- To keep you posted on new products and services, upcoming events, offers, + promotions + and other information that we think will be of interest to you. +
- To ask you to participate in surveys, or to solicit feedback on our products and + services. +
- To set up and maintain your account, and to do all other things required for + providing our + services, such as enabling collaboration, providing website and mail hosting, + and backing up + and restoring your data. +
- To understand how users use our products and services, to monitor and prevent + problems, and to + improve our products and services. +
- To provide customer support, and to analyze and improve our interactions with + customers. +
- To detect and prevent fraudulent transactions and other illegal activities, to + report spam, + and to protect the rights and interests of Anwi Systems Private Limited, Anwi Systems Private Limited's + users, third + parties and the public. +
- To update, expand and analyze our records, identify new customers, and provide + products and + services that may be of your interest. +
- To analyze trends, administer our websites, and track visitor navigations on our + websites to + understand what visitors are looking for and to better help. +
- To monitor and improve marketing campaigns and make suggestions relevant to the + user. +
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+ Legal bases for collecting and using information
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- Legal processing bases applicable to Anwi Systems Private Limited: Our legal + basis for + information collection and use depends on the personal information concerned and + the context in which we collect it. Most of our information collection and + processing activities are typically based on (i) contractual necessity, (ii) one + or more legitimate interests of Anwi Systems Private Limited or a third party that are not + overridden by your data protection interests, or (iii) your consent. Sometimes, + we may be legally required to collect your information, or may need your + personal information to protect your vital interests or those of another person. + +
- Withdrawal of consent: Where we rely on your consent as the legal + basis, you have the right to withdraw your consent at any time, but this will + not affect any processing that has already taken place. +
- Legitimate interests notice: Where we rely on legitimate interests + as the legal basis and those legitimate interests are not specified above, we + will clearly explain to you what those legitimate interests are at the time that + we collect your information. +
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+ Your option or choice in information usage
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- Opt out of non-essential electronic communications: You may opt out + of receiving newsletters and other non-essential messages by using the + 'unsubscribe' function included in all such messages. However, you will continue + to receive notices and essential transactional emails. +
- Disable cookies: You can disable browser cookies before visiting + our websites. However, if you do so, you may not be able to use certain features + of the websites properly. +
- Optional information: You can choose not to provide optional + profile information such as your photo. You can also delete or change your + optional profile information. You can always choose not to fill in non-mandatory + fields when you submit any form linked to our websites. +
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+ Purposes for using information
+All Anwi Systems Private Limited group entities listed here have + access to the information covered in Part A. We do not sell any personal + information. We share your information only in the ways that are described in this + Privacy Policy, and only with parties who adopt appropriate confidentiality and + security measures.
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- Employees and contractors: Employees and contractors of all Anwi Systems + Limited group entities have access to the information covered in Part (a) on a + need-to-know basis. We require all employees and contractors of Anwi Systems Private Limited + group entities to follow this Privacy Policy for personal information that is + shared with them. +
- Third-party service providers: We may need to share your personal + information and aggregated or de-identified information with third-party service + providers that we engage, such as marketing and advertising partners, event + organizers, web analytics providers and payment processors. These service + providers are authorized to use your personal information only as necessary to + provide these services to us. +
- Domain registrars: When you register a domain through Anwi Systems + Limited from domain name registrars, we share your name and contact information + such as your physical address, email address and phone number with them as per + the domain registration rules. +
- Reselling Channel partners: We may share your personal information + with our authorized reselling channel partners in your region, solely for the + purpose of contacting you about products that you have downloaded or services + that you have signed up for. We will give you an option to opt out of continuing + to work with that partner. +
- Third-Party application developers: When you install or purchase + any application developed using Anwi Systems Private Limited's APIs that is posted on Anwi Systems + Limited's online marketplace, your name and email address will be shared with + the developer of the application, so they may engage with you directly as the + provider of that application or service. Anwi Systems Private Limited does not control the + use of your personal information by the developers, which will be based on their + own privacy policies. +
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+ Your rights with respect to information we hold about you as a + controller
+You have the following rights with + respect to + information that Anwi Systems Private Limited holds about you. Anwi Systems Private Limited undertakes to + provide you the same + rights no matter where you choose to live.
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- Right to access: You have the right to access (and obtain a copy + of, if required) the categories of personal information that we hold about you, + including the information's source, purpose and period of processing, and the + persons to whom the information is shared. + +
- Right to rectification: You have the right to update the + information we hold about you or to rectify any inaccuracies. Based on the + purpose for which we use your information, you can instruct us to add + supplemental information about you in our database. +
- Right to erasure: You have the right to request that we delete your + personal information in certain circumstances, such as when it is no longer + necessary for the purpose for which it was originally collected. +
- Right to restriction of processing: You may also have the right to + request to restrict the use of your information in certain circumstances, such + as when you have objected to our use of your data, but we need to verify whether + we have overriding legitimate grounds to use it. +
- Right to data portability: You have the right to transfer your + information to a third party in a structured, commonly used, and + machine-readable format, in circumstances where the information is processed + with your consent or by automated means. +
- Right to object: You have the right to object to the use of your + information in certain circumstances, such as the use of your personal + information for direct marketing. +
- Right to complain: You have the right to complain to the + appropriate supervisory authority if you have any grievance against the way we + collect, use or share your information. This right may not be available to you + if there is no supervisory authority dealing with data protection in your + country. +
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+ Retention of information
+We retain your personal information for as long as it is required for + the purposes stated in this Privacy Policy. Sometimes, we may retain your + information for longer periods as permitted or required by law, such as to maintain + suppression lists, prevent abuse, if required in connection with a legal claim or + proceeding, to enforce our agreements, for tax, accounting, or to comply with other + legal obligations. When we no longer have a legitimate need to process your + information, we will delete or anonymize your information from our active databases. + We will also securely store the information and isolate it from further processing + on backup discs until deletion is possible.
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+ B) Information that Anwi Systems Private Limited processes on your behalf +
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+ Information entrusted to Anwi Systems Private Limited and purpose
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- Information shared in connection with services: You may entrust + information that you or your organization ("you") control, to Anwi Systems Private Limited in + connection with use of our services or for requesting technical support for our + products. This includes information regarding your customers and your employees + (if you are a controller) or data that you hold and use on behalf of another + person for a specific purpose, such as a customer to whom you provide services + (if you are a processor). The data may either be stored on our servers when you + use our services or transferred or shared to us as part of a request for + technical support or other services. + +
- Information from mobile devices: When you elect to allow it, some + of our mobile applications have access to the camera, call history, contact + information, photo library, and other information stored on your mobile device. + Our applications require such access to provide their services. Similarly, when + you elect to provide access, location-based information is also collected for + purposes including, but not limited to, locating nearby contacts or setting + location-based reminders. This information will be exclusively shared with our + mapping providers and will be used only for mapping user locations. You may + disable the mobile applications' access to this information at any time by + editing the settings on your mobile device. The data stored on your mobile + device and their location information to which the mobile applications have + access will be used in the context of the mobile application and transferred to + and associated with your account in the corresponding services (in which case + the data will be stored on our servers) or products (in which case the data will + remain with you unless you share it with us). +
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+ Ownership and controlling of your service data
+We recognize that you own your service data. We provide you complete + control of your service data by providing you the ability to (i) access your service + data, (ii) share your service data through supported third-party integrations, and + (iii) request export or deletion of your service data.
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How we use service data
+We process your service data when you provide us instructions through the + various modules of our services. For example, when you generate an invoice, + information such as the name and address of your customer will be used to + generate the invoice; and when you use our campaign management service for + email marketing, the email addresses of the persons on your mailing list + will be used for sending the emails.
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Push notifications
+If you have enabled notification on our desktop and mobile applications, we + will push notifications through a push notification provider such as Apple + Push Notification Service, Google Cloud Messaging or Windows Push + Notification Services. You can manage your push notification preferences or + deactivate these notifications by turning off notifications in the + application or device settings.
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- Employees and contractors: We may provide access to your service + data to our + employees and individuals who are independent contractors of the Anwi Systems Private Limited + group entities + involved in providing the services (collectively our "employees") so that they + can (i) identify, + analyze and resolve errors, (ii) manually verify scanned images that you submit + to us to verify + the accuracy of optical character recognition, or (iii). manually verify emails + reported as spam + to improve spam detection We ensure that access by our employees to your service + data is restricted + to specific individuals and is logged and audited. Our employees will also have + access to data that + you knowingly share with us for technical support or to import data into our + products or services. + We communicate our privacy and security guidelines to our employees and strictly + enforce privacy + safeguards within the Anwi Systems Private Limited group. +
- Collaborators and other users: Some of our products or services + allow you to collaborate with other users or third parties. Initiating + collaboration may enable other collaborators to view some or all of your profile + information. For example, when you edit a document that you have shared with + other persons for collaboration, your name and profile picture will be displayed + next to your edits to allow your collaborators to know that you made those + edits. +
- Third-party integrations you have enabled: + Most of our products and + services support integrations + with third-party products and services. If you choose to + enable any third-party integrations, you + may be allowing the third + party to access your service information and personal information about you. + We encourage you to + review the privacy practices of the third-party services and products before + you enable integrations + with them. Other Scenarios: Other scenarios in which we may share + information that are common to information + covered under Part A and B are described in Part C. +
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Retention of information
+If you have enabled notification on our desktop and mobile applications, we + will push notifications through a push notification provider such as Apple + Push Notification Service, Google Cloud Messaging or Windows Push + Notification Services. You can manage your push notification preferences or + deactivate these notifications by turning off notifications in the + application or device settings.
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Data subject requests
+If you are from the European Economic Area and you believe that we store, use + or process your information on behalf of one of our customers, please + contact the customer if you would like to access, rectify, erase, restrict + or object to processing, or export your personal data. We will extend our + support to our customer in responding to your request within a reasonable + timeframe.
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+ C) General Information +
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- Children's personal information +
- Our products and services are not directed to individuals under 18. Anwi Systems Private Limited + does not knowingly collect personal information from children who are under 18 years + of age. If we become aware that a child under 18 has provided us with personal + information, we will take steps to delete such information. If you believe that a + child under 18 years has provided personal information to us, please write + to privacy@anwisystems.in with the details, + and we will take the necessary steps to delete the information we hold about that + child. +
- How secure is your information +
- At Anwi Systems Private Limited, we take data security very seriously. We are certified for + industry standards such as ISO 27001:2013. We have taken steps to implement + appropriate administrative, technical & physical safeguards to prevent unauthorized + access, use, modification, disclosure, or destruction of the information you entrust + to us. If you have any concerns regarding the security of your data, we encourage + you to check our Security Policy or write to us + at security@Anwi Systems.in with your queries. + +
- Data Protection Officer +
- We have appointed a Data Protection Officer to oversee our management of your + personal information in accordance with this Privacy Policy. If you have any + questions or concerns about our privacy practices with respect to your personal + information, you can reach out to our Data Protection Officer by sending an email to + dpo@Anwi Systems.in or by writing to: Data + Protection Officer, Anwi Systems Private Limited III Floor, Signature Towers, Opp. Botanical + Gardens, Kondapur Hyderabad - 500084. + +
- Locations and international transfers +
- We share your personal information and service data within the Anwi Systems Private Limited + Group. By accessing or using our products and services or otherwise providing + personal information or service data to us, you consent to the processing, transfer, + and storage of your personal information or Service Data within the United States of + America, the European Economic Area (EEA) and other countries where Anwi Systems Private Limited + operates. Such transfer is subject to a group company agreement that is based on EU + Commission's Model Contractual Clauses. +
- Data processing addendum +
- To enable you to be compliant with the data protection obligations under the General + Data Protection Regulation, we are prepared to sign a Data Processing Addendum (DPA) + that is based on Standard Contractual Clauses. You can request a DPA from Anwi Systems + Limited by completing this form . Once we get your request, we'll + forward the DPA to you for your signature. +
- External links on our websites +
- Some pages of our websites may contain links to websites that are not linked to this + Privacy Policy. If you submit your personal information to any of these third-party + sites, your personal information is governed by their privacy policies. As a safety + measure, we recommend that you not share any personal information with these third + parties unless you've checked their privacy policies and assured yourself of their + privacy practices. +
- Blogs and forums +
- We offer publicly accessible blogs and forums on our websites. Please be aware that + any information you provide on these blogs and forums may be used to contact you + with unsolicited messages. We urge you to be cautious in disclosing personal + information in our blogs and forums. Anwi Systems Private Limited is not responsible for the + personal information you elect to disclose publicly. Your posts and certain profile + information may remain even after you terminate your account with Anwi Systems Private Limited. + To request the removal of your information from our blogs and forums, you can + contact us at privacy@anwisystems.in +
- Social media widgets +
- Our websites include social media widgets such as Facebook "like" buttons and + Twitter "tweet" buttons that let you share articles and other information. These + widgets may collect information such as your IP address and the pages you navigate + in the website and may set a cookie to enable the widgets to function properly. Your + interactions with these widgets are governed by the privacy policies of the + companies providing them. +
- Disclosures in compliance with legal obligations +
- We may be required by law to preserve or disclose your personal information and + service data to comply with any applicable law, regulation, legal process or + governmental request, including to meet national security requirements. +
- Enforcement of our rights +
- We may disclose personal information and service data to a third party if we believe + that such disclosure is necessary for preventing fraud, investigating any suspected + illegal activity, enforcing our agreements or policies, or protecting the safety of + our users. +
- Business Transfers +
- We do not intend to sell our business. However, in the unlikely event that we sell + our business or get acquired or merged, we will ensure that the acquiring entity is + legally bound to honor our commitments to you. We will notify you via email or + through + a prominent notice on our website of any change in ownership or in the uses of your + personal + information and service data. We will also notify you about any choices you may have + regarding + your personal information and service data. + +
- We make every effort, including periodic reviews, to ensure that personal + information you provide is used in conformity with this Privacy Policy. If you have + any concerns about our adherence to this Privacy Policy or the manner in which your + personal information is used, kindly write to us privacy@anwisystems.in We'll contact you, and + if required, coordinate with the appropriate regulatory authorities to effectively + address your concerns. + +
- Notification of changes +
- We may modify the Privacy Policy at any time, upon notifying you through a service + announcement or by sending an email to your primary email address. If we make + significant changes to the Privacy Policy that affect your rights, you will be + provided with at least 30 days' advance notice of the changes by email to your + primary email address. If you think that the updated Privacy Policy affects your + rights with respect to your use of our products or services, you may terminate your + use by sending us an email within 30 days. Your continued use after the effective + date of changes to the Privacy Policy will be deemed to be your agreement to the + modified Privacy Policy. You will not receive email notification of minor changes to + the Privacy Policy. If you are concerned about how your personal information is + used, you should check at https://www.anwisystems.com/privacy.html. + +
Policy Review
+This policy will be reviewed at least annually by Management for effectiveness and to ensure + its continued use and relevance as part of the Anwi Systems Private Limited Information Security and + Privacy Policy. +
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