diff --git a/deploy/coturn/README.md b/deploy/coturn/README.md
new file mode 100644
index 0000000..5b6be56
--- /dev/null
+++ b/deploy/coturn/README.md
@@ -0,0 +1,44 @@
+# Self-hosted TURN (coturn) for BizGaze Connect
+
+Why: customers behind symmetric NAT / corporate firewalls / VPNs can't form a direct
+WebRTC path, so screen share blanks out and disconnects. A TURN relay fixes it. We host
+our own coturn on a VM we already own — flat cost, no per-GB billing.
+
+## 1. VM prerequisites
+- A VM with a **public IP** (your data-center VM is fine).
+- A DNS A record, e.g. `turn.yourdomain.com` -> that public IP.
+- A TLS cert for that name (Let's Encrypt): `certbot certonly --standalone -d turn.yourdomain.com`
+
+## 2. Open firewall ports (on the VM and any edge firewall)
+- `3478/udp` and `3478/tcp`  (STUN/TURN)
+- `5349/tcp`                 (TURN over TLS)  — and `443/tcp` if you enable alt-tls
+- `49152-65535/udp`          (relay range)
+
+## 3. Configure
+Edit `turnserver.conf`:
+- `external-ip=` your VM's public IP
+- `static-auth-secret=` a long random string (e.g. `openssl rand -hex 32`)
+- `realm=` your domain
+- `cert=` / `pkey=` paths to your Let's Encrypt cert
+
+## 4. Run
+```
+docker compose up -d        # uses docker-compose.yml here
+# or native: apt install coturn; copy this file to /etc/turnserver.conf; enable in /etc/default/coturn; systemctl enable --now coturn
+```
+
+## 5. Point the app at it (production env)
+```
+TURN_URLS=turn:turn.yourdomain.com:3478,turn:turn.yourdomain.com:3478?transport=tcp,turns:turn.yourdomain.com:5349?transport=tcp
+TURN_SECRET=<the same static-auth-secret from turnserver.conf>
+TURN_TTL=86400
+```
+The app's `/api/ice` mints short-lived credentials from `TURN_SECRET` automatically — no
+permanent password is exposed, and outsiders can't reuse your relay. Restart the app.
+
+## 6. Verify
+- `GET https://<app>/api/ice` should return a `turn:`/`turns:` entry with a username + credential.
+- Test page: https://webrtc.github.io/samples/src/content/peerconnection/trickle-ice/
+  Add your `turns:turn.yourdomain.com:5349?transport=tcp` with the username/credential from
+  `/api/ice`; you should see a candidate of type **relay**. If you do, restrictive networks
+  are covered.
diff --git a/deploy/coturn/docker-compose.yml b/deploy/coturn/docker-compose.yml
new file mode 100644
index 0000000..8d506f1
--- /dev/null
+++ b/deploy/coturn/docker-compose.yml
@@ -0,0 +1,12 @@
+# Run coturn on your VM:  docker compose up -d
+# host networking is required so the UDP relay port range works without per-port mapping.
+services:
+  coturn:
+    image: coturn/coturn:latest
+    container_name: coturn
+    restart: unless-stopped
+    network_mode: host
+    volumes:
+      - ./turnserver.conf:/etc/coturn/turnserver.conf:ro
+      - /etc/letsencrypt:/etc/letsencrypt:ro   # TLS cert for turns:
+    command: ["-c", "/etc/coturn/turnserver.conf"]
diff --git a/deploy/coturn/turnserver.conf b/deploy/coturn/turnserver.conf
new file mode 100644
index 0000000..c606eb6
--- /dev/null
+++ b/deploy/coturn/turnserver.conf
@@ -0,0 +1,45 @@
+# coturn config for BizGaze Connect self-hosted TURN.
+# Put this on your VM (public IP) and run via Docker (see docker-compose.yml) or
+# native coturn (apt install coturn). Replace every CHANGE_ME / placeholder.
+
+# --- listening ---
+listening-port=3478
+tls-listening-port=5349
+# If this VM has a spare 443, also exposing TURNS on 443 gives the best traversal
+# through strict corporate firewalls (uncomment + ensure nothing else uses 443):
+# alt-tls-listening-port=443
+
+# Public address clients reach. If the VM has a 1:1 NAT, use external-ip=PUBLIC/PRIVATE.
+external-ip=CHANGE_ME_PUBLIC_IP
+
+# Relay port range (open these UDP ports in the firewall too).
+min-port=49152
+max-port=65535
+
+# --- auth: time-limited shared-secret credentials (matches the app's TURN_SECRET) ---
+use-auth-secret
+static-auth-secret=CHANGE_ME_LONG_RANDOM_SECRET
+realm=connect.yourdomain.com
+
+# --- TLS (needed for turns: on 5349/443). Use a real cert for turn.yourdomain.com ---
+cert=/etc/letsencrypt/live/turn.yourdomain.com/fullchain.pem
+pkey=/etc/letsencrypt/live/turn.yourdomain.com/privkey.pem
+
+# --- hardening ---
+fingerprint
+no-cli
+no-multicast-peers
+no-tcp-relay
+# Block relaying to private/internal ranges (prevents your relay being used to reach
+# your own LAN / cloud metadata — important SSRF protection):
+denied-peer-ip=0.0.0.0-0.255.255.255
+denied-peer-ip=10.0.0.0-10.255.255.255
+denied-peer-ip=100.64.0.0-100.127.255.255
+denied-peer-ip=169.254.0.0-169.254.255.255
+denied-peer-ip=172.16.0.0-172.31.255.255
+denied-peer-ip=192.168.0.0-192.168.255.255
+denied-peer-ip=::1
+denied-peer-ip=fc00::-fdff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
+# Optional: cap per-session bandwidth (bytes/sec) to protect the VM, e.g. 700000 = ~5.6 Mbps
+# bps-capacity=0
+# total-quota=100
diff --git a/server/public/connect.html b/server/public/connect.html
index dea61c7..4471fb3 100644
--- a/server/public/connect.html
+++ b/server/public/connect.html
@@ -68,7 +68,7 @@
 <script>
 let ICE={iceServers:[{urls:'stun:stun.l.google.com:19302'}]};
 const IS_MOBILE=/Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini|Mobile/i.test(navigator.userAgent||'');
-let __icePromise=Promise.resolve();try{__icePromise=fetch('/api/ice').then(r=>r.ok?r.json():null).then(c=>{if(c&&c.iceServers&&IS_MOBILE)ICE=c;}).catch(()=>{});}catch(_){}
+let __icePromise=Promise.resolve();try{__icePromise=fetch('/api/ice').then(r=>r.ok?r.json():null).then(c=>{if(c&&c.iceServers)ICE=c;}).catch(()=>{});}catch(_){}
 async function ensureIce(){try{await __icePromise;}catch(_){}return ICE;}
 function pEsc(s){return String(s==null?'':s).replace(/[&<>"]/g,c=>({'&':'&amp;','<':'&lt;','>':'&gt;','"':'&quot;'}[c]));}
 // When embedded in the home shell, tell the parent when a session is live so the
diff --git a/server/public/share.html b/server/public/share.html
index fc24557..9dc2d8a 100644
--- a/server/public/share.html
+++ b/server/public/share.html
@@ -79,7 +79,7 @@ let ICE={iceServers:[{urls:'stun:stun.l.google.com:19302'}]};
 let SHARER_NAME='Customer';
 try{fetch('/api/me').then(r=>r.ok?r.json():null).then(m=>{if(m&&(m.name||m.email))SHARER_NAME=m.name||m.email;}).catch(()=>{});}catch(_){}
 const IS_MOBILE=/Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini|Mobile/i.test(navigator.userAgent||'');
-let __icePromise=Promise.resolve();try{__icePromise=fetch('/api/ice').then(r=>r.ok?r.json():null).then(c=>{if(c&&c.iceServers&&IS_MOBILE)ICE=c;}).catch(()=>{});}catch(_){}
+let __icePromise=Promise.resolve();try{__icePromise=fetch('/api/ice').then(r=>r.ok?r.json():null).then(c=>{if(c&&c.iceServers)ICE=c;}).catch(()=>{});}catch(_){}
 async function ensureIce(){try{await __icePromise;}catch(_){}return ICE;}
 function pEsc(s){return String(s==null?'':s).replace(/[&<>"]/g,c=>({'&':'&amp;','<':'&lt;','>':'&gt;','"':'&quot;'}[c]));}
 // When embedded in the home shell, tell the parent when a session is live so the
@@ -168,11 +168,15 @@ async function startStreaming(){
   pc.ondatachannel=(ev)=>{ev.channel.onmessage=()=>{};};
   pc.ontrack=(ev)=>{ if(ev.track.kind==='audio'){ let a=document.getElementById('remoteAudio'); if(!a){a=document.createElement('audio');a.id='remoteAudio';a.autoplay=true;document.body.appendChild(a);} a.srcObject=ev.streams[0]; } };
   pc.onicecandidate=(ev)=>{if(ev.candidate)ws.send(JSON.stringify({type:'ice-candidate',sessionId,candidate:ev.candidate}));};
-  pc.onconnectionstatechange=()=>{ if(pc&&pc.connectionState==='failed'){ try{ws.send(JSON.stringify({type:'end-session',sessionId,reason:'customer-ended'}));}catch(_){} endShareSession('The connection was lost. Tap below for a new code if you still need help.'); } };
+  pc.onconnectionstatechange=()=>{ if(!pc) return; if(pc.connectionState==='connected'){ clearTimeout(window.__connWatch); } if(pc.connectionState==='failed'){ clearTimeout(window.__connWatch); try{ws.send(JSON.stringify({type:'end-session',sessionId,reason:'customer-ended'}));}catch(_){} endShareSession("Couldn't connect on this network — it may be blocking screen sharing. Try a different network (e.g. mobile data / hotspot), then tap below for a new code."); } };
   chatChannel=pc.createDataChannel('chat',{ordered:true});
   chatChannel.onmessage=(e)=>{try{addChat(JSON.parse(e.data));}catch(_){}};
   const offer=await pc.createOffer(); await pc.setLocalDescription(offer);
   ws.send(JSON.stringify({type:'offer',sessionId,sdp:pc.localDescription}));
+  // Watchdog: if we can't establish the peer connection in time, show a clear reason
+  // instead of a blank screen (covers networks with no usable path even via TURN).
+  clearTimeout(window.__connWatch);
+  window.__connWatch=setTimeout(()=>{ if(pc && pc.connectionState!=='connected' && !sessionOver){ try{ws.send(JSON.stringify({type:'end-session',sessionId,reason:'customer-ended'}));}catch(_){} endShareSession("Couldn't connect on this network — it may be blocking screen sharing. Try a different network (e.g. mobile data / hotspot), then tap below for a new code."); } }, 20000);
   localStream.getVideoTracks()[0].onended=()=>{ws.send(JSON.stringify({type:'end-session',sessionId,reason:'customer-ended'}));teardown();};
 }
 const SR = window.SpeechRecognition || window.webkitSpeechRecognition;
diff --git a/server/routes.js b/server/routes.js
index 37d943c..0523eb5 100644
--- a/server/routes.js
+++ b/server/routes.js
@@ -122,16 +122,24 @@ route('GET', '/api/setup-state', async (req, res) => {
   json(res, 200, { registrationOpen: !anyUser || process.env.ALLOW_REGISTRATION === '1' });
 });
 
-// ICE servers for WebRTC. Always includes a public STUN; adds managed TURN if
-// configured via env (TURN_URLS comma-separated, TURN_USERNAME, TURN_CREDENTIAL).
+// ICE servers for WebRTC. Always includes a public STUN; adds our TURN relay if
+// configured. Two credential modes:
+//   - Shared secret (recommended, coturn `use-auth-secret`): set TURN_SECRET and we mint
+//     time-limited credentials per request (no permanent password is ever handed out, so
+//     outsiders can't reuse your relay). Optional TURN_TTL seconds (default 24h).
+//   - Static: set TURN_USERNAME + TURN_CREDENTIAL for a fixed long-term credential.
 route('GET', '/api/ice', async (req, res) => {
   const iceServers = [{ urls: 'stun:stun.l.google.com:19302' }];
   if (process.env.TURN_URLS) {
-    iceServers.push({
-      urls: process.env.TURN_URLS.split(',').map((u) => u.trim()).filter(Boolean),
-      username: process.env.TURN_USERNAME || '',
-      credential: process.env.TURN_CREDENTIAL || '',
-    });
+    const urls = process.env.TURN_URLS.split(',').map((u) => u.trim()).filter(Boolean);
+    let username = process.env.TURN_USERNAME || '';
+    let credential = process.env.TURN_CREDENTIAL || '';
+    if (process.env.TURN_SECRET) {
+      const ttl = parseInt(process.env.TURN_TTL || '86400', 10);
+      username = String(Math.floor(Date.now() / 1000) + ttl); // coturn expects "<expiry>"
+      credential = require('crypto').createHmac('sha1', process.env.TURN_SECRET).update(username).digest('base64');
+    }
+    iceServers.push({ urls, username, credential });
   }
   json(res, 200, { iceServers });
 });