AI/chatbot/domain.yml

intents:
  - satisfied
  - notsatisfied
  - connect_support
  - noconnect_support
  - greet
  - goodbye
  - affirm
  - deny
  - mood_great
  - mood_unhappy
  - bot_challenge
  - Support Question 1
  - Support Question -2
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actions:
  - action_service
  - action_support_service
  

slots:
  content_type:
    mappings:
      - entity: content_type
        type: from_entity
    type: text

responses:
  utter_cheer_up:
    - image: https://i.imgur.com/nGF1K8f.jpg
      text: 'Here is something to cheer you up:'
  utter_did_that_help:
    - text: Did that help you?
  utter_goodbye:
    - text: Bye
  utter_connect_support:
    - text: 'connecting support team'
  utter_greet:
    - text: Hey! How are you?
  utter_happy:
    - text: Great, carry on!
  utter_iamabot:
    - text: I am a bot, powered by Rasa.
  utter_Support Question 1_1:
    - text: 1  Open DMS--->Go to the change manager module--->Click on the create
        option--->Fill in the details--->Save--->Confirm
  utter_Support Question 1_2:
    - text: 2  customer module--then select customer--edit the sale manager s name
        to the required employee and save to reflect in his login
  utter_Support Question 1_3:
    - text: nan
  utter_Support Question -2_1:
    - text: nan
  utter_Support Question -2_2:
    - text: nan
  utter_Support Question -2_3:
    - text: nan
  utter_Support Question -3_1:
    - text: 1  Open DMS--->Go to the item Reconcilation module--->Click on create
        --->enter the items which you want to modify--->Enter the physically available
        quantity--->enter the daamged quantity if any--->Click on save--->Click on
        Reconcile stage
  utter_Support Question -3_2:
    - text: nan
  utter_Support Question -3_3:
    - text: nan
  utter_Support Question -4_1:
    - text: 1  Open DMS--->Open the customer module----> select the particular customer--->click
        on details widget--->clcik on sales manager widget--->if want edit means click
        on 3 dots---click on edit--->add the name--->click on save  if want to add
        another DSR then click on   button--->add the name--->click on save
  utter_Support Question -4_2:
    - text: nan
  utter_Support Question -4_3:
    - text: nan
  utter_Support Question -5_1:
    - text: 1  Open DMS--->open the employee module---->Open particular employee--->click
        on Official widget--->at branch sub widget click on   button--->add the branch--->click
        on save
  utter_Support Question -5_2:
    - text: nan
  utter_Support Question -5_3:
    - text: nan
  utter_Support Question -6_1:
    - text: 1  Open DMS--->Click on Mobil Dashboards--->click on customer locations--->
        there will be one symbol--->click on that symbol--->The data will be opened--->clcik
        on 3dots--->dowload the report--->The data will be opened in Excel
  utter_Support Question -6_2:
    - text: nan
  utter_Support Question -6_3:
    - text: nan
  utter_Support Question-7_1:
    - text: 1  Open DMS--->Click on branch--->Click on Switch to--->clcik on Mobil
        primary--->clcik on Dashboards--->click on apps--->click on no group--->clcik
        on Ar onboarding---->clcik on create--->Selct the items--->clcik on save  Note  The
        Ar onboarding items can not be eidted once it is saved
  utter_Support Question-7_2:
    - text: nan
  utter_Support Question-7_3:
    - text: nan
  utter_Support Question -8_1:
    - text: 1  Open DMS login--->enter the login id mobile number--->click on forgot
        password---->Enter the registerd mobile number--->click on send--->enter the
        OTP--->change the password--->click on save
  utter_Support Question -8_2:
    - text: Open DMS--->open Employee module---->Open particular employee--->click
        on access contorl--->click on change password--->enter the new password--->re
        enter the new password--->click on save
  utter_Support Question -8_3:
    - text: nan
  utter_Support Question-9_1:
    - text: 1 Open DMS---->click on reports---->Search with sales purchase pending
        orders--->click on 3 dots--->click on download--->One notication will be sent
        at noitifiaction Icon click on that--->The report will be opened in The Excel
        sheet
  utter_Support Question-9_2:
    - text: nan
  utter_Support Question-9_3:
    - text: nan
  utter_Support Question-10_1:
    - text: We have explained the process of checking the EB-invoice report through
        remote session   follow the below procedure   Open DMS-----> click on reports----->open
        EB- invoice report---->check
  utter_Support Question-10_2:
    - text: nan
  utter_Support Question-10_3:
    - text: nan
  utter_Support ticket-11_1:
    - text: 1  Open DMS--->Open DC module--->Click on 3 dots--->Click on internal
        transfer--->click on create---->Select ship from and ship to   bill from and
        bill to  enter the reference number--->add the items--->clcik on save--->Click
        on confirm
  utter_Support ticket-11_2:
    - text: nan
  utter_Support ticket-11_3:
    - text: nan
  utter_Support ticket-13_1:
    - text: We have explained the process of changing the old to the new manager for
        customers in DMS  Follow the below procedures  1  Open DMS--->Go to the change
        manager module--->Click on the create option--->Fill in the details--->Save--->Confirm  2  customer
        module--then select customer--edit the sale manager s name to the required
        employee and save to reflect in his login
  utter_Support ticket-13_2:
    - text: nan
  utter_Support ticket-13_3:
    - text: nan
  utter_Support ticket-14_1:
    - text: We have explained the process of applying the customer filter in the Mobil
        dashboards of sale in sale out widget   follow the below procedure     Open
        DMS-----> select Mobil dashboards---->sales-----> click on filter-----> enter
        the customer name----> select the Mobil----> apply
  utter_Support ticket-14_2:
    - text: nan
  utter_Support ticket-14_3:
    - text: nan
  utter_Support ticket-15_1:
    - text: Customers module----> enter the customer name----> Open details----> click
        on sales manager---->edit---->save
  utter_Support ticket-15_2:
    - text: nan
  utter_Support ticket-15_3:
    - text: nan
  utter_Support ticket-16_1:
    - text: Please find the below process to change the Customer Segment tag   Customer
        module--->Select Particular Customer----->click on details------>check on   to
        change the LOB tags
  utter_Support ticket-16_2:
    - text: nan
  utter_Support ticket-16_3:
    - text: nan
  utter_Support ticket-17_1:
    - text: We have explained the process of checking the EB-invoice report through
        remote session   follow the below procedure   Open DMS-----> click on reports----->open
        EB- invoice report---->check
  utter_Support ticket-17_2:
    - text: nan
  utter_Support ticket-17_3:
    - text: nan
  utter_Support ticket-18_1:
    - text: Please find the below process to add branch to employee    Employee module------>Search
        the employee name ---->Open employee----->click on official Widget------>click
        on branches  check on------->click on plus symbol----->select the branch from
        the dropdown ------->save
  utter_Support ticket-18_2:
    - text: nan
  utter_Support ticket-18_3:
    - text: nan
  utter_Support ticket-19_1:
    - text: We have explained the process of creating GRN and Invoice for partial   active
        stage purchase order through the remote session   follow the below mentioned
        procedure   Open DMS-----> open purchase order----->click on create GRN option----->
        select the items which you have received   mention 0 quantity for the items
        which you have not received ----save GRN----->click on create invoice----then
        check the total amount   save
  utter_Support ticket-19_2:
    - text: nan
  utter_Support ticket-19_3:
    - text: nan
  utter_Support ticket-20_1:
    - text: Please find the below process of how to take print in sales invoices   sales
        invoices module ---> select particular invoice--->click on print button--->click
        on print
  utter_Support ticket-20_2:
    - text: nan
  utter_Support ticket-20_3:
    - text: nan
  utter_Support ticket-21_1:
    - text: We have explained the process of checking wallet amount and creating receipts
        in DMS request you to check the same   Open DMS--->Go to receipts module--->Click
        on the create button--->Enter customer name--->Scroll down the page--->check
        wallet amount
  utter_Support ticket-21_2:
    - text: nan
  utter_Support ticket-21_3:
    - text: nan
  utter_Support ticket-22_1:
    - text: As discussed  we have explained how to change the sales person name for
        the customers by using the change Manager Module  change module----->click
        on create-----> select LOB---->select old manager----->select new manager------>save------->click
        on confirm
  utter_Support ticket-22_2:
    - text: nan
  utter_Support ticket-22_3:
    - text: nan
  utter_Support ticket-23_1:
    - text: We have explained the process of creating stock transfer in DMS through
        a remote session   please follow the below procedure   Open DC module--->click
        on 3 dots--->Internal transfer--->enter the address--->add the items--->click
        on confirm
  utter_Support ticket-23_2:
    - text: nan
  utter_Support ticket-23_3:
    - text: nan
  utter_Support ticket-24_1:
    - text: We have explained how to check the Non GEO tagging customer report   Mobil
        dashboards---->click on customer locations------>GEO Tagging customers link----->click
        on 3dots------>click on download
  utter_Support ticket-24_2:
    - text: nan
  utter_Support ticket-24_3:
    - text: nan
  utter_Support ticket-25_1:
    - text: We have explained the process of GEO tagging the customer   customer module---->select
        customer---->click on contacts----->click on address---->click on 3 dots------>click
        on GEO tagging------>save
  utter_Support ticket-25_2:
    - text: nan
  utter_Support ticket-25_3:
    - text: nan
  utter_Support ticket-26_1:
    - text: We have explained how to check stock movement log report   click on reports----->search
        stock movement log------>click on filters----->select on date------>select
        item name------->apply
  utter_Support ticket-26_2:
    - text: nan
  utter_Support ticket-26_3:
    - text: nan
  utter_Support ticket-27_1:
    - text: We have explained the process how to reset the DMS password in DMS   Login
        Page --> Forgot Password --> Enter Mail Contact number --> OTP --> update
        the pasword --> Confirm
  utter_Support ticket-27_2:
    - text: nan
  utter_Support ticket-27_3:
    - text: nan
  utter_Support ticket-28_1:
    - text: We have explained the process of how to create new password in user login  Request
        you to check the same     Open DMS --->Go to the employee module--->Click
        on the employee name--->Go to to the access control widget--->Change the password--->save
  utter_Support ticket-28_2:
    - text: nan
  utter_Support ticket-28_3:
    - text: nan
  utter_Support ticket-29_1:
    - text: We have explained the process of AR on boarding in DMS through remote
        session  Request you to check now     Open DMS--->Change portal to Mobil Primary--->Click
        on apps--->No group--->AR on Boarding--->Click on Create button--->Select
        items--->Checkout--->Save
  utter_Support ticket-29_2:
    - text: nan
  utter_Support ticket-29_3:
    - text: nan
  utter_Support ticket-30_1:
    - text: We have explained the process of checking the GST in sales invoice data
        Report  Please follow the below procedure  Open DMs--->click on reports--->search
        the sales invoice data--->click on 3 dots---> download
  utter_Support ticket-30_2:
    - text: nan
  utter_Support ticket-30_3:
    - text: nan
  utter_Support ticket-31_1:
    - text: We have explained how to reset the login password   On the login page------>enter
        mail Id or phone no----->click on forget password------>otp will sent your
        mail or phone no------>enter otp----> enter new password--->re-enter password-----save
  utter_Support ticket-31_2:
    - text: nan
  utter_Support ticket-31_3:
    - text: nan
  utter_Support ticket-32_1:
    - text: We have explained the process of geo tagging for particular customer in
        DMS request you to check the same     Open DMS--->Go to the customer module--->Select
        the customer--->Click on the contacts widget--->Click on three dots--->Click
        on the Geo Tag option--->Save
  utter_Support ticket-32_2:
    - text: nan
  utter_Support ticket-32_3:
    - text: nan
  utter_Support ticket-33_1:
    - text: We have observed that sales pending order report get downloading in DMS  Request
        you to check now  Open DMS--->Go to the reports--->Open report--->Click on
        three dots--->Click on the download option--->Click on notification
  utter_Support ticket-33_2:
    - text: nan
  utter_Support ticket-33_3:
    - text: nan
  utter_Support ticket-34_1:
    - text: We have observed that the PCI invoice report and sales item register report
        is getting downloading in DMS  Request you to check now      Open DMS--->Go
        to the reports--->Open report--->Click on three dots--->Click on the download
        option--->Click on the notification to download
  utter_Support ticket-34_2:
    - text: nan
  utter_Support ticket-34_3:
    - text: nan
  utter_Support ticket-35_1:
    - text: We have explained the process of adding address for customer in DMS through
        remote session     Open DMS--->Go to the customer--->Click on the contacts
        widget--->Go to the address sub-widget--->Click on the three dots--->Edit
        GST details--->Save
  utter_Support ticket-35_2:
    - text: nan
  utter_Support ticket-35_3:
    - text: nan
  utter_Support ticket-36_1:
    - text: We have explained how to apply the date filter and download the Gapl sales
        report   click on reports tab------>search Gapl sales report---->click on
        dynamic filters----->select date---->select lob----->select sales person------>
        select organization name-------->apply------>click on 3 dots----->download
  utter_Support ticket-36_2:
    - text: nan
  utter_Support ticket-36_3:
    - text: nan
  utter_Support ticket-37_1:
    - text: Upon your request we have extended the sales order series in DMS request
        you to create orders now     Open DMS--->Go to the sales order module--->Click
        on three dots beside create option--->Open series--->Click on the series--->Extend
        create new series--->Save
  utter_Support ticket-37_2:
    - text: nan
  utter_Support ticket-37_3:
    - text: nan
  utter_Support ticket-38_1:
    - text: We have explained how to change the customer designation through the remote
        session   customer module------->select particular customer------>click on
        contacts----->click on point of contact---->click on edit ------>select on
        designation---->save
  utter_Support ticket-38_2:
    - text: nan
  utter_Support ticket-38_3:
    - text: nan
  utter_Support ticket-39_1:
    - text: We have explained how to change the customer stage from lead to confirm
        through the remote session   Customer module----->select particular customer----->click
        on stages button--->select confirmed
  utter_Support ticket-39_2:
    - text: nan
  utter_Support ticket-39_3:
    - text: nan
  utter_Support ticket-41_1:
    - text: We have explained the process of geo tagging for particular customer in
        DMS request you to check the same  Open DMS--->Go to the customer module--->Select
        the customer--->Click on the contacts widget--->Click on three dots--->Click
        on the Geo Tag option--->Save
  utter_Support ticket-41_2:
    - text: nan
  utter_Support ticket-41_3:
    - text: nan
  utter_Support ticket-42_1:
    - text: We have explained the process of GEO tagging the customer location   customer
        module---->select customer---->click on contacts----->click on address---->click
        on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-42_2:
    - text: nan
  utter_Support ticket-42_3:
    - text: nan
  utter_Support ticket-43_1:
    - text: We have explained the process of geo tagging for particular customer in
        DMS request you to check the same  Open DMS--->Go to the customer module--->Select
        the customer--->Click on the contacts widget--->Click on three dots--->Click
        on the Geo Tag option--->Save
  utter_Support ticket-43_2:
    - text: nan
  utter_Support ticket-43_3:
    - text: nan
  utter_Support ticket-44_1:
    - text: Sales Order Module-->Search with Customer name Ref no -->Click on the
        entry--> Change the stage from Approval to Active--> Click on the Create DC-->
        Updated the dates if any--> Save-->Click on create Invoice--> Update the Dates-->
        Update the required Price  Discount--> Save--> Confirm   print
  utter_Support ticket-44_2:
    - text: nan
  utter_Support ticket-44_3:
    - text: nan
  utter_Support ticket-45_1:
    - text: We have explained the process of creating new employee in DMS     Open
        DMS--->Go to the employee module--->Click on the create button--->Enter all
        the employee details--->Save--->Change the stage to onboard
  utter_Support ticket-45_2:
    - text: nan
  utter_Support ticket-45_3:
    - text: nan
  utter_Support ticket-46_1:
    - text: We have explained the process of GEO tagging the customer location   customer
        module---->select customer---->click on contacts----->click on address---->click
        on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-46_2:
    - text: nan
  utter_Support ticket-46_3:
    - text: nan
  utter_Support ticket-47_1:
    - text: We have explained the process of voiding the sales order in DMS     Open
        DMS--->Go to the sales order--->Open the order--->Click on stages--->Click
        on the void option
  utter_Support ticket-47_2:
    - text: nan
  utter_Support ticket-47_3:
    - text: nan
  utter_Support ticket-48_1:
    - text: We have explained how to check stock movement log through the remote session   Reports
        tab------>search stock movement log------>click on dynamic filters---->select
        branch---->click on apply
  utter_Support ticket-48_2:
    - text: nan
  utter_Support ticket-48_3:
    - text: nan
  utter_Support ticket-49_1:
    - text: We have explained how to add the DSR name for the customer through the
        remote session   Customer module---->select particular customer---->click
        on details------>click on sales manager----->click on plus symbol---->add
        sales manager---->save
  utter_Support ticket-49_2:
    - text: nan
  utter_Support ticket-49_3:
    - text: nan
  utter_Support ticket-50_1:
    - text: We have explained the process of GEO tagging the customer location  Request
        you to follow the below procedure    Customer module---->select customer---->click
        on contacts----->click on address---->click on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-50_2:
    - text: nan
  utter_Support ticket-50_3:
    - text: nan
  utter_Support ticket-51_1:
    - text: We have explained how to check the RTS on the invoice report in DMS   reprts--->RTS
        on invoice--->filter offer name --->download
  utter_Support ticket-51_2:
    - text: nan
  utter_Support ticket-51_3:
    - text: nan
  utter_Support ticket-52_1:
    - text: We have explained how to check the stock report in DMS   Reports--->stock
        report--->search for item--->click on   button for stock moment log
  utter_Support ticket-52_2:
    - text: nan
  utter_Support ticket-52_3:
    - text: nan
  utter_Support ticket-53_1:
    - text: We have explained how to check and download the sales Opportunity Details
        report through the remote session    click on reports tab------>search Sales
        Opportunity Details report---->click on 3 dots------->download
  utter_Support ticket-53_2:
    - text: nan
  utter_Support ticket-53_3:
    - text: nan
  utter_Support ticket-54_1:
    - text: We have explained the process of changing the tags for particular customer
        through remote session  Request you to follow below procedure  Open customer
        module---->open particular customer----> click on details-----> tags---->save
  utter_Support ticket-54_2:
    - text: nan
  utter_Support ticket-54_3:
    - text: nan
  utter_Support ticket-55_1:
    - text: We have explained how to apply the date filter in sales invoice module
        through the remote session     Sales invoice Module ------>click on dynamic
        filters------>click on created date---->click on custom range----->select
        from date and to date----->click on apply------>click on apply
  utter_Support ticket-55_2:
    - text: nan
  utter_Support ticket-55_3:
    - text: nan
  utter_Support ticket-56_1:
    - text: We have explained how to check notifications in DMS through remote session     Open
        DMS--->Click on the bell button beside the portal--->check the notifications
  utter_Support ticket-56_2:
    - text: nan
  utter_Support ticket-56_3:
    - text: nan
  utter_Support ticket-57_1:
    - text: We have explained the process of GEO tagging the customer location  Request
        you to follow the below procedure  Customer module---->select customer---->click
        on contacts----->click on address---->click on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-57_2:
    - text: nan
  utter_Support ticket-57_3:
    - text: nan
  utter_Support ticket-58_1:
    - text: We have explained the process of checking MHP Q4 2022 report in DMS     Open
        DMS--->Go to the reports--->Open the report--->Click on the report--->Check
        the data
  utter_Support ticket-58_2:
    - text: nan
  utter_Support ticket-58_3:
    - text: nan
  utter_Support ticket-59_1:
    - text: We have explained the process of assigning the DSR for the particular
        customer through remote session  Follow the below procedure  open customer
        module----> click on details---->click on sales manager----->edit----> save
  utter_Support ticket-59_2:
    - text: nan
  utter_Support ticket-59_3:
    - text: nan
  utter_Support ticket-60_1:
    - text: We have explained the process of creation of Receipts through remote session   follow
        the below procedure  Open receipts-----> click on create---->select payment
        mode----> enter the amount--> click on adjust----> save--->confirm
  utter_Support ticket-60_2:
    - text: nan
  utter_Support ticket-60_3:
    - text: nan
  utter_Support ticket-61_1:
    - text: We have explained the process of checking the Device type in PCI invoice
        report  Follow the below procedure  open DMS---->click on reports---->search
        PCI invoice report----> check the device type
  utter_Support ticket-61_2:
    - text: nan
  utter_Support ticket-61_3:
    - text: nan
  utter_Support ticket-62_1:
    - text: As discussed  we have extended the series for the Purchase return module  Request
        you check   Purchase return------>click on 3 dots -------->click on series---->click
        on active Purchase return--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-62_2:
    - text: nan
  utter_Support ticket-62_3:
    - text: nan
  utter_Support ticket-63_1:
    - text: We have explained the process of Geo tagging for customer through the
        remote session   Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geo tagging  >save
  utter_Support ticket-63_2:
    - text: nan
  utter_Support ticket-63_3:
    - text: nan
  utter_Support ticket-64_1:
    - text: We have explained how to create GRN partial GRN and Invoice for ACE Portal
        Purchase order through the remote session   Purchase order----->search the
        order number for which you need to create GRN ---->click on create GRN------>save
  utter_Support ticket-64_2:
    - text: nan
  utter_Support ticket-64_3:
    - text: nan
  utter_Support ticket-65_1:
    - text: Reports-->Select the MHP Reports-->Click on the AL Employee Report-->
        Check the Data of DSR s
  utter_Support ticket-65_2:
    - text: nan
  utter_Support ticket-65_3:
    - text: nan
  utter_Support ticket-66_1:
    - text: We have explained how to check and download the Stock movement log report
        through the remote session    click on reports tab------>search Stock movement
        log report---->click on 3 dots------->download
  utter_Support ticket-66_2:
    - text: nan
  utter_Support ticket-66_3:
    - text: nan
  utter_Support ticket-67_1:
    - text: We have explained how to add the DSR name for the customer through the
        remote session    Customer module---->select particular customer---->click
        on details------>click on sales manager----->click on plus symbol---->add
        sales manager---->save
  utter_Support ticket-67_2:
    - text: nan
  utter_Support ticket-67_3:
    - text: nan
  utter_Support ticket-68_1:
    - text: Reports-->Search with PCI Invoices report name--> Apply the required Date
        Filters--> Data will be loaded --> Click on the Right side three dots--> Click
        on the Download--> Check the notification Icon--> Click on the downloaded
        Report-->Data will be shown in Excel Sheet
  utter_Support ticket-68_2:
    - text: nan
  utter_Support ticket-68_3:
    - text: nan
  utter_Support ticket-69_1:
    - text: We have explained the process of GEO tagging for the customer   customer
        module---->select customer---->click on contacts----->click on address---->click
        on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-69_2:
    - text: nan
  utter_Support ticket-69_3:
    - text: nan
  utter_Support ticket-70_1:
    - text: We have explained how to change sales person name for the customers through
        the remote session    Customer Module--> Search the required customer name-->Go
        to Details widget-->Go to Sales Manager Widget--> Click on three dots-->Click
        on Edit-->Select the required Employee name
  utter_Support ticket-70_2:
    - text: nan
  utter_Support ticket-70_3:
    - text: nan
  utter_Support ticket-71_1:
    - text: We have explained how to apply the date filter and download the sales
        invoice report   click on reports tab------>search sales invoice report---->click
        on dynamic filters----->select date---->select lob----->select sales person------>
        select organization name-------->apply------>click on 3 dots----->download
  utter_Support ticket-71_2:
    - text: nan
  utter_Support ticket-71_3:
    - text: nan
  utter_Support ticket-72_1:
    - text: We have explained the process of changing payment type in sales order
        through remote session     Open DMS--->Go to the sales order module--->Click
        on the create button--->Select Items--->change payment type--->Save
  utter_Support ticket-72_2:
    - text: nan
  utter_Support ticket-72_3:
    - text: nan
  utter_Support ticket-73_1:
    - text: We have explained the process of updating the employee mail id in DMS  Request
        you to follow the below procedure   Open employee module--->click on contacts--->click
        on email---> click on   symbol---> enter the mail id---> click on save--->
        click on new mail id --->set as login id ---> Save
  utter_Support ticket-73_2:
    - text: nan
  utter_Support ticket-73_3:
    - text: nan
  utter_Support ticket-74_1:
    - text: We have explained the process of updating the item quantity in sales order
        through remote session     Open DMS--->Go to the sales order--->Click on the
        order--->Go to the details widget--->Go to the items--->Edit the quantity--->Save
  utter_Support ticket-74_2:
    - text: nan
  utter_Support ticket-74_3:
    - text: nan
  utter_Support ticket-75_1:
    - text: We have explained how to apply the date filter and download the PCI Invoice
        report and how to change the sales person name for the Sales invoices through
        the remote session   click on reports tab------>search PCI report---->click
        on calendar----->select date------->save------>click on 3 dots----->download   Sales
        invoice----->select particular invoice---->click on edit----->select sales
        person name------->save
  utter_Support ticket-75_2:
    - text: nan
  utter_Support ticket-75_3:
    - text: nan
  utter_Support ticket-76_1:
    - text: We have explained the process of changing user login password in DMS through
        remote session  Follow below mentioned procedure for the next time     Open
        DMS--->Go to the employee module--->Click on the employee name--->Click on
        the access control widget--->Click on the change password option--->Change
        the password--->Save
  utter_Support ticket-76_2:
    - text: nan
  utter_Support ticket-76_3:
    - text: nan
  utter_Support ticket-77_1:
    - text: We have explained the process of checking the sales dashboard Widget in
        Mobil dashboards  Please follow the below procedure   Open DMS--->click on
        Mobil dashboards--->select the sales dashboard widget--->check the data
  utter_Support ticket-77_2:
    - text: nan
  utter_Support ticket-77_3:
    - text: nan
  utter_Support ticket-78_1:
    - text: We have explained the process of checking the RTS on invoice   detailed
        volume payout report through remote session  Request you to follow the below
        procedure   Open DMS---> click on reports---> open RTS on invoice report--->check
        the reports---> search detailed volume payout report---> check
  utter_Support ticket-78_2:
    - text: nan
  utter_Support ticket-78_3:
    - text: nan
  utter_Support ticket-79_1:
    - text: We have explained the process of GEO tagging for the customer   customer
        module---->select customer---->click on contacts----->click on address---->click
        on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-79_2:
    - text: nan
  utter_Support ticket-79_3:
    - text: nan
  utter_Support ticket-80_1:
    - text: We have explained the process of checking the AL-MHP report data through
        the remote session   Please follow the below the procedure   Open Reports-->
        Al MHP report--> check the data
  utter_Support ticket-80_2:
    - text: nan
  utter_Support ticket-80_3:
    - text: nan
  utter_Support ticket-81_1:
    - text: As discussed the GST will be effected to the Invoices based on the GST
        From Date  Please check the same   Open DMS--->open customers module--->open
        particular customer--->click on contacts---> click on GSTIN--->click on edit--->select
        the from date   to date---> save
  utter_Support ticket-81_2:
    - text: nan
  utter_Support ticket-81_3:
    - text: nan
  utter_Support ticket-82_1:
    - text: We have explained the process of deleting the items from GRN through the
        remote session   GRN module----->select particular GRN------>click on edit---->delete
        the item------>save
  utter_Support ticket-82_2:
    - text: nan
  utter_Support ticket-82_3:
    - text: nan
  utter_Support ticket-83_1:
    - text: We have explained the process of Geo tagging for customer  Open DMS--->Customer
        module    select customer  click on contacts   click on address  click on
        3 dots  click on Geo tagging  >save
  utter_Support ticket-83_2:
    - text: nan
  utter_Support ticket-83_3:
    - text: nan
  utter_Support ticket-84_1:
    - text: We have observed that you have updated the quantity of the items in the
        Sales return after creating  request you to resave the return entry and check
        the RTS Settlement Discount amount   Please follow the below procedure to
        resave the sales return   Open Sales Return--> Edit --> check the RTS Discount
        amount--> Resave the Return Entry
  utter_Support ticket-84_2:
    - text: nan
  utter_Support ticket-84_3:
    - text: nan
  utter_Support ticket-85_1:
    - text: As discussed  we have extended the series for the Purchase invoice module  Request
        you check   Purchase invoice------>click on 3 dots -------->click on series---->click
        on active Purchase invoice--------->click on edit symbol------>change the
        dates-----save
  utter_Support ticket-85_2:
    - text: nan
  utter_Support ticket-85_3:
    - text: nan
  utter_Support ticket-86_1:
    - text: We have explained how to upload ICICI bank statement through the remote
        session   Open BRS module---> click on create---> select from date   to date--->select
        the portability---->select statement date format----> upload the file---->click
        on save
  utter_Support ticket-86_2:
    - text: nan
  utter_Support ticket-86_3:
    - text: nan
  utter_Support ticket-87_1:
    - text: We have observed that you have updated the quantity of the items in the
        Sales return after creating  request you to resave the return entry and check
        the RTS Settlement Discount amount   Please follow the below procedure to
        resave the sales return   Open Sales Return--> Edit --> check the RTS Discount
        amount--> Resave the Return Entry
  utter_Support ticket-87_2:
    - text: nan
  utter_Support ticket-87_3:
    - text: nan
  utter_Support ticket-88_1:
    - text: We have explained the process of add remove items in sales invoice through
        remote session     Open DMS--->Go to the sales invoice--->Edit the invoice--->Remove
        the item--->Save
  utter_Support ticket-88_2:
    - text: nan
  utter_Support ticket-88_3:
    - text: nan
  utter_Support ticket-89_1:
    - text: We have explained how to select the customer while creating the sales
        order through the remote session   Open the sales order module-------->search
        the customer------>select the organization
  utter_Support ticket-89_2:
    - text: nan
  utter_Support ticket-89_3:
    - text: nan
  utter_Support ticket-90_1:
    - text: We have explained the process of creating the Sales Return through the
        Remote session  Please follow the below procedure   Open Sales Invoice Module-->
        Select the Invoice --> Click on Create Return Option--> Select the items -->
        Save
  utter_Support ticket-90_2:
    - text: nan
  utter_Support ticket-90_3:
    - text: nan
  utter_Support ticket-91_1:
    - text: As discussed  we have extended the series for the sales return module  Request
        you check   sales return------>click on 3 dots -------->click on series---->click
        on active sales return--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-91_2:
    - text: nan
  utter_Support ticket-91_3:
    - text: nan
  utter_Support ticket-92_1:
    - text: We have explained the process of Detailed volume payout report in DMS
        through remote session     Open DMS--->Go to the reports--->search the report--->Click
        on the report--->Check the data
  utter_Support ticket-92_2:
    - text: nan
  utter_Support ticket-92_3:
    - text: nan
  utter_Support ticket-93_1:
    - text: We have explained the process of downloading the PCI invoice report in
        DMS through remote session  Open DMS--->Go to the reports--->Search the report
        name--->Click on the report--->Click on the three dots--->Click on the download
        option
  utter_Support ticket-93_2:
    - text: nan
  utter_Support ticket-93_3:
    - text: nan
  utter_Support ticket-94_1:
    - text: We have explained the process of deleting the items from the GRN through
        the Remote session   Please follow the below procedure   Open GRN Module -->
        Select the GRN --> Edit--> Delete the Items--> Save the GRN
  utter_Support ticket-94_2:
    - text: nan
  utter_Support ticket-94_3:
    - text: nan
  utter_Support ticket-95_1:
    - text: We have explained the process of changing the email id for the particular
        customer in DMS through remote session  Follow the below procedure     Open
        DMS--->Go to the customer module--->Click on the customer name--->Go to the
        contacts widget--->Click on the three dots--->Edit email--->Save
  utter_Support ticket-95_2:
    - text: nan
  utter_Support ticket-95_3:
    - text: nan
  utter_Support ticket-96_1:
    - text: We have explained the process of creating the new customer in DMS  Request
        you to follow the below procedure   open DMS---> open customers module--->
        click on create---> enter all the mandatory details---> click on save--->
        click on the stages--->click on confirmed
  utter_Support ticket-96_2:
    - text: nan
  utter_Support ticket-96_3:
    - text: nan
  utter_Support ticket-97_1:
    - text: Purchase Order Module--> Search with Ref no --> Click on the order-->
        Click on create GRN--> Select the GRN date   Ref date--> Select the required
        Items with Qty--> Save GRN--> Click on Create Invoice--> Assign the Invoice
        date   ref date--> Enter the Invoice no in Ref no Column--> Check the Qty  unit
        Price   Discount --> Scroll down   Apply the TCS Amount if required--> Save
  utter_Support ticket-97_2:
    - text: nan
  utter_Support ticket-97_3:
    - text: nan
  utter_Support ticket-98_1:
    - text: We have explained the process of downloading the PCI invoice report in
        DMS through remote session     Open DMS--->Go to the reports--->Search the
        report name--->Click on the report--->Click on the three dots--->Click on
        the download option
  utter_Support ticket-98_2:
    - text: nan
  utter_Support ticket-98_3:
    - text: nan
  utter_Support ticket-99_1:
    - text: We have explained how to apply the date filter and download the Month
        Wise Workshop Volumes report through the remote session   Reports --> Search
        Month Wise Workshop Volumes Report -->open report --> click on Calendar-->
        select the date filter --> Apply -->The data will be displayed --> click on
        3dots -->Download
  utter_Support ticket-99_2:
    - text: nan
  utter_Support ticket-99_3:
    - text: nan
  utter_Support ticket-100_1:
    - text: We have explained the process of adding the batch to the item while creating
        the GRN through the remote session     Create GRN form--> click on Batch-->create
        select the batch--> Select MRP--> Save the GRN
  utter_Support ticket-100_2:
    - text: nan
  utter_Support ticket-100_3:
    - text: nan
  utter_Support ticket-101_1:
    - text: Reports-->Search with Mobil Hero program Report name--> Select the AL
        Employee Report-->Check the Q4 2022 data reflecting for your Id
  utter_Support ticket-101_2:
    - text: nan
  utter_Support ticket-101_3:
    - text: nan
  utter_Support ticket-102_1:
    - text: We have explained how to check MHP Q4 2022 report in DMS through remote
        session     Reports-->Search with Mobil Hero program Report name--> Select
        the AL Employee Report-->Check the Q4 2022 data reflecting for your Id
  utter_Support ticket-102_2:
    - text: nan
  utter_Support ticket-102_3:
    - text: nan
  utter_Support ticket-103_1:
    - text: As discussed  we have extended the series for the GRN module  Request
        you check   GRN------>click on 3 dots -------->click on series---->click on
        active GRN--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-103_2:
    - text: nan
  utter_Support ticket-103_3:
    - text: nan
  utter_Support ticket-104_1:
    - text: We have explained the process of checking the RTS Q4 details in Detailed
        volume payout report  Request you to follow below procedure   Open DMS--->click
        on reports--->search detailed volume payout report--->click on filter symbol--->enter
        the offer name   offer group--->click on apply---> check
  utter_Support ticket-104_2:
    - text: nan
  utter_Support ticket-104_3:
    - text: nan
  utter_Support ticket-105_1:
    - text: We have explained how to check and download the Detailed Volume Payout
        report through the remote session  Reports --> Search Detailed Volume Payout
        Report -->open report --> select the filters --> Apply -->The data will be
        displayed --> click on 3dots -->Download
  utter_Support ticket-105_2:
    - text: nan
  utter_Support ticket-105_3:
    - text: nan
  utter_Support ticket-106_1:
    - text: We have explained the process of sales return in DMS through remote session  Follow
        the below procedure     Open DMS--->Go to the sales invoice--->Click on the
        create return option--->Check the items and amount--->Save
  utter_Support ticket-106_2:
    - text: nan
  utter_Support ticket-106_3:
    - text: nan
  utter_Support ticket-107_1:
    - text: We have explained the process of creating GRN and invoice through remote
        session     Open DMS--->Go to the purchase order module--->Open the purchase
        order--->Click on the Create GRN option--->Save--->Click on the Create invoice
        option--->Save
  utter_Support ticket-107_2:
    - text: nan
  utter_Support ticket-107_3:
    - text: nan
  utter_Support ticket-108_1:
    - text: We have explained the process of adding the segment  Request you to follow
        the below procedure   Customer Module-->Search with Customer name-->Go to
        Details Widget-->Select the LOB tags sub widget-->Click on     Button -->
        Select the Mobil tag-->Select the Subsegment tag-->click on save
  utter_Support ticket-108_2:
    - text: nan
  utter_Support ticket-108_3:
    - text: nan
  utter_Support ticket-109_1:
    - text: We have explained the process of how to change managers in DMS through
        remote session     Open DMS--->Go to the change manager module--->Click on
        the create option--->Assign manager names--->Save
  utter_Support ticket-109_2:
    - text: nan
  utter_Support ticket-109_3:
    - text: nan
  utter_Support ticket-110_1:
    - text: We have explained the process of checking purchase invoice in DMS through
        remote session     Open DMS--->Go to the purchase invoice module--->Enter
        invoice number--->Check the details
  utter_Support ticket-110_2:
    - text: nan
  utter_Support ticket-110_3:
    - text: nan
  utter_Support ticket-111_1:
    - text: We have explained the process creating Mobil opportunity in DMS through
        the remote session     Open DMS--->Go to the opportunity module--->Click on
        the Create button--->Search organization name--->Fill all details--->Save
  utter_Support ticket-111_2:
    - text: nan
  utter_Support ticket-111_3:
    - text: nan
  utter_Support ticket-112_1:
    - text: We have explained the process of adding the item in order  DC and Invoice   Please
        follow the below procedure  Open Sales Order--> Selet Order--> Add the Item-->
        open Dc--> Add the Item--> Open Invoice--> Edit the Invoice--> Add item-->
        Save
  utter_Support ticket-112_2:
    - text: nan
  utter_Support ticket-112_3:
    - text: nan
  utter_Support ticket-113_1:
    - text: We have explained the process of how to search the purchase order number
        through the remote session    purchase order module----->search particular
        purchase order
  utter_Support ticket-113_2:
    - text: nan
  utter_Support ticket-113_3:
    - text: nan
  utter_Support ticket-114_1:
    - text: We have explained the process of sales item register report in DMS through
        remote session     Open DMS--->Go to the reports--->Search the report names
        in search column--->Open the report and Check the data
  utter_Support ticket-114_2:
    - text: nan
  utter_Support ticket-114_3:
    - text: nan
  utter_Support ticket-115_1:
    - text: We have explained the process of changing payment type mode while creating
        sales order in DMS     Open DMS--->Go to the sales order module--->Click on
        the create option--->Click on the payment type option--->Select payment type--->Save
  utter_Support ticket-115_2:
    - text: nan
  utter_Support ticket-115_3:
    - text: nan
  utter_Support ticket-116_1:
    - text: We have explained the process of adding item in DC through the remote
        session   DC module--->select particular DC --->click on details------> click
        on plus symbol--->click on add item--->click on add quantity--->save
  utter_Support ticket-116_2:
    - text: nan
  utter_Support ticket-116_3:
    - text: nan
  utter_Support ticket-117_1:
    - text: We have explained the process of checking the Sales pending order report
        through the remote session   Reports tab--->search Sales pending order ---->check
  utter_Support ticket-117_2:
    - text: nan
  utter_Support ticket-117_3:
    - text: nan
  utter_Support ticket-118_1:
    - text: We have explained the process of changing employee designation in DMS
        through remote session     Open DMS--->Go to the employee module--->Click
        on the employee--->Click on the edit option--->Change the designation--->Save
  utter_Support ticket-118_2:
    - text: nan
  utter_Support ticket-118_3:
    - text: nan
  utter_Support ticket-119_1:
    - text: We explained the process of how to add item in Sales invoice through the
        remote session   Sales invoice module---->select particular invoice------>click
        on edit------->click on plus symbol----add item----->save
  utter_Support ticket-119_2:
    - text: nan
  utter_Support ticket-119_3:
    - text: nan
  utter_Support ticket-120_1:
    - text: We have explained the process of checking PCI invoice report in DMS through
        remote session     Open DMS--->Go to the reports--->Search the report in search
        column--->Open the report--->Click on the filter option--->Change the date
        filter--->Apply--->Download the report
  utter_Support ticket-120_2:
    - text: nan
  utter_Support ticket-120_3:
    - text: nan
  utter_Support ticket-121_1:
    - text: We have explained the process of checking PCI invoice report in DMS through
        remote session  Open DMS--->Go to the reports--->Search the report in search
        column--->Open the report--->Click on the filter option--->Change the date
        filter--->Apply--->Download the report
  utter_Support ticket-121_2:
    - text: nan
  utter_Support ticket-121_3:
    - text: nan
  utter_Support ticket-122_1:
    - text: We have explained the process of creation of Routes Schedule through remote
        session  Request you to follow the below procedure   Open DMS--->open Routes
        Schedule---> click on 3 dots--->click on routes--->click on create--->enter
        all the mandatory field details---> click on save--->it will be opened--->
        click on the day that you want to select--->click on save--->click on address
        widget--->click on   add the address--->click on save
  utter_Support ticket-122_2:
    - text: nan
  utter_Support ticket-122_3:
    - text: nan
  utter_Support ticket-123_1:
    - text: We have explained the process of updating the address for a particular
        customers in DMS through remote session     Open DMS--->Go to the customer
        module--->Click on the customer name--->Click on the widget contacts--->Go
        to the address sub widget click on that--->Click on the three dots--->Click
        on the edit option--->Update address--->Save
  utter_Support ticket-123_2:
    - text: nan
  utter_Support ticket-123_3:
    - text: nan
  utter_Support ticket-124_1:
    - text: We have explained the process of creating Mobil Opportunity in DMS through
        remote session     Open DMS--->Go to the Mobil Opportunity module--->Click
        on the create option--->Select organization name--->Fill all details mentioned
        in the star mark in the form--->Save
  utter_Support ticket-124_2:
    - text: nan
  utter_Support ticket-124_3:
    - text: nan
  utter_Support ticket-125_1:
    - text: We have explained the process of how to download Stock movement log report
        through the remote session  Report tab--->search stock movement log report---->click
        on 3 dots--->click on download and check
  utter_Support ticket-125_2:
    - text: nan
  utter_Support ticket-125_3:
    - text: nan
  utter_Support ticket-126_1:
    - text: We have explained the process of changing the sales person name through
        remote session  Request you to follow the below procedure   open DMS--->open
        particular sales order---> click on contacts widget--->click on invoice--->click
        on sale person name--->edit--->save
  utter_Support ticket-126_2:
    - text: nan
  utter_Support ticket-126_3:
    - text: nan
  utter_Support ticket-127_1:
    - text: nan
  utter_Support ticket-127_2:
    - text: nan
  utter_Support ticket-127_3:
    - text: nan
  utter_Support ticket-128_1:
    - text: We have explainedthe process of Item reconcilation Open DMS--->Go to the
        item Reconcilation module--->Click on create --->enter the items which you
        want to modify--->Enter the physically available quantity--->enter the daamged
        quantity if any--->Click on save--->Click on Reconcile stage
  utter_Support ticket-128_2:
    - text: nan
  utter_Support ticket-128_3:
    - text: nan
  utter_Support ticket-129_1:
    - text: Open DMS--->Open the customer module----> select the particular customer--->click
        on details widget--->clcik on sales manager widget--->if want edit means click
        on 3 dots---click on edit--->add the name--->click on save  if want to add
        another DSR then click on   button--->add the name--->click on save
  utter_Support ticket-129_2:
    - text: nan
  utter_Support ticket-129_3:
    - text: nan
  utter_Support ticket-130_1:
    - text: Open DMS--->open the employee module---->Open particular employee--->click
        on Official widget--->at branch sub widget click on   button--->add the branch--->click
        on save
  utter_Support ticket-130_2:
    - text: nan
  utter_Support ticket-130_3:
    - text: nan
  utter_Support ticket-131_1:
    - text: Open DMS--->Click on Mobil Dashboards--->click on customer locations--->
        there will be one symbol--->click on that symbol--->The data will be opened--->clcik
        on 3dots--->dowload the report--->The data will be opened in Excel
  utter_Support ticket-131_2:
    - text: nan
  utter_Support ticket-131_3:
    - text: nan
  utter_Support ticket-132_1:
    - text: Open DMS--->Click on branch--->Click on Switch to--->clcik on Mobil primary--->clcik
        on Dashboards--->click on apps--->click on no group--->clcik on Ar onboarding---->clcik
        on create--->Selct the items--->clcik on save  Note  The Ar onboarding items
        can not be eidted once it is saved
  utter_Support ticket-132_2:
    - text: nan
  utter_Support ticket-132_3:
    - text: nan
  utter_Support ticket-133_1:
    - text: Open DMS login--->enter the login id mobile number--->click on forgot
        password---->Enter the registerd mobile number--->click on send--->enter the
        OTP--->change the password--->click on save
  utter_Support ticket-133_2:
    - text: nan
  utter_Support ticket-133_3:
    - text: nan
  utter_Support ticket-134_1:
    - text: Open DMS---->click on reports---->Search with sales purchase pending orders--->click
        on 3 dots--->click on download--->One notication will be sent at noitifiaction
        Icon click on that--->The report will be opened in The Excel sheet
  utter_Support ticket-134_2:
    - text: nan
  utter_Support ticket-134_3:
    - text: nan
  utter_Support ticket-135_1:
    - text: We have explained the process of checking the EB-invoice report through
        remote session   follow the below procedure  Open DMS-----> click on reports----->open
        EB- invoice report---->check
  utter_Support ticket-135_2:
    - text: nan
  utter_Support ticket-135_3:
    - text: nan
  utter_Support ticket-136_1:
    - text: We have observed that above mentioned customer SRI BALAJI ENTERPRISES  is
        not included in offer INVERTER DISCOUNT   request you to include and check   Open
        offers module--->search with offer name INVERTER DISCOUNT --->open contacts
        widget--->click on excluded sub widget--->search with the customer name SRI
        BALAJI ENTERPRISES --->click on 3 dots--->click on include
  utter_Support ticket-136_2:
    - text: nan
  utter_Support ticket-136_3:
    - text: nan
  utter_Support ticket-137_1:
    - text: As we discussed  we have explained how to change the DSR name for the
        customers by using the change Manager Module through the remote session   change
        manager module----->click on create-----> select LOB---->select old manager----->select
        new manager------>save------->click on confirm
  utter_Support ticket-137_2:
    - text: nan
  utter_Support ticket-137_3:
    - text: nan
  utter_Support ticket-138_1:
    - text: We have explained the process of creating MRP while creation of GRN in
        DMS through remote session     Open DMS--->Go to purchase order module--->Search
        the order in search column--->Open the order--->Click on the create GRN option--->Select
        MRP--->Create MRP--->Save
  utter_Support ticket-138_2:
    - text: nan
  utter_Support ticket-138_3:
    - text: nan
  utter_Support ticket-139_1:
    - text: We have explained the process of checking sales invoice data report in
        DMS through remote session  Follow the below procedure     Open DMS--->Go
        to the reports--->Search the report name in search column--->Click on the
        report--->Change the date filter--->Apply--->Check the data
  utter_Support ticket-139_2:
    - text: nan
  utter_Support ticket-139_3:
    - text: nan
  utter_Support ticket-140_1:
    - text: We have explained the process of updating customer name and customer address
        for the particular customer in DMS through remote session     Open DMS--->Go
        to the customer module--->Select the customer name--->Click on the customer--->Edit
        the customer--->Update name and save--->Click on the contacts sub widget--->Go
        to the address--->Click on the three dots--->Edit the address--->Save
  utter_Support ticket-140_2:
    - text: nan
  utter_Support ticket-140_3:
    - text: nan
  utter_Support ticket-141_1:
    - text: We have explained how to check and download Sales invoice date report
        through the remote session  Click on reports tab------>search Sales invoice
        date report---->click on calendar----->select date------->save------>click
        on 3 dots----->download
  utter_Support ticket-141_2:
    - text: nan
  utter_Support ticket-141_3:
    - text: nan
  utter_Support ticket-142_1:
    - text: please clear your browser history and follow the process of Geo tagging
        for customer  Open DMS--->Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geo tagging  >save   please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-142_2:
    - text: nan
  utter_Support ticket-142_3:
    - text: nan
  utter_Support ticket-143_1:
    - text: We have explained the process of unlocking through remote session  request
        you to follow the below procedure   Open DMS--->open employees module--->open
        particular employee--->open access control Widget--->click on unlock--->click
        on ok
  utter_Support ticket-143_2:
    - text: nan
  utter_Support ticket-143_3:
    - text: nan
  utter_Support ticket-144_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure   Open DMS--->open
        employee module--->click on Access control--->click on invite user--->enter
        Hi--->click on send  one message will be sent to particular mail  --->click
        on that link create the ID   password
  utter_Support ticket-144_2:
    - text: nan
  utter_Support ticket-144_3:
    - text: nan
  utter_Support ticket-145_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure  Open DMS--->open
        employee module--->click on Access control--->click on invite user--->enter
        Hi--->click on send  one message will be sent to particular mail  --->click
        on that link create the ID   password
  utter_Support ticket-145_2:
    - text: nan
  utter_Support ticket-145_3:
    - text: nan
  utter_Support ticket-146_1:
    - text: Please clear your browser history and follow the process of Geo tagging
        for customer  Open DMS--->Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geo tagging  >save  please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-146_2:
    - text: nan
  utter_Support ticket-146_3:
    - text: nan
  utter_Support ticket-147_1:
    - text: Please clear your browser history and follow the process of Geo tagging
        for customer  Open DMS--->Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geo tagging  >save  please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-147_2:
    - text: nan
  utter_Support ticket-147_3:
    - text: nan
  utter_Support ticket-148_1:
    - text: Please clear your browser history and follow the process of Geo tagging
        for customer   Open DMS--->Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geo tagging  >save  please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-148_2:
    - text: nan
  utter_Support ticket-148_3:
    - text: nan
  utter_Support ticket-149_1:
    - text: Please clear your browser history and follow the process of Geo tagging
        for customer  Open DMS--->Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geo tagging  >save  please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-149_2:
    - text: nan
  utter_Support ticket-149_3:
    - text: nan
  utter_Support ticket-150_1:
    - text: We have observed that the Geo tagging customers are reflecting on your
        portal  Follow this procedure     Open DMS--->Go to the reports--->Search
        the report PCI customers--->Click on the report--->Check the column name GPS
        Captured--->In that column you can able to see Geo tagging customers list
  utter_Support ticket-150_2:
    - text: nan
  utter_Support ticket-150_3:
    - text: nan
  utter_Support ticket-151_1:
    - text: We have explained the process of how to add role to employee through the
        remote session  Please find the below process to add Role to employee   Employee
        module------>Search the employee name ---->Open employee----->click on official
        Widget------>click on Roles  check on------->click on 3 dots ----->select
        the role from the dropdown ------->save
  utter_Support ticket-151_2:
    - text: nan
  utter_Support ticket-151_3:
    - text: nan
  utter_Support ticket-152_1:
    - text: We have explained how to change the confirm stage to void stage for purchase
        invoice through the remote session   purchase invoice------>search particular
        invoice------>click on stage ----> click on void
  utter_Support ticket-152_2:
    - text: nan
  utter_Support ticket-152_3:
    - text: nan
  utter_Support ticket-153_1:
    - text: We have explained the process of creating Vendor through the remote session   Vendor
        module---->add company name----->add company landline number--->add contact
        name---->add mobile number---->add Designation------>add branch------->add
        address---->add vendor type---->click on save
  utter_Support ticket-153_2:
    - text: nan
  utter_Support ticket-153_3:
    - text: nan
  utter_Support ticket-154_1:
    - text: We have explained the process of how to add role to employee through the
        remote session  Please find the below process to add Role to employee    Employee
        module------>Search the employee name ---->Open employee----->click on official
        Widget------>click on Roles  check on------->click on 3 dots ----->select
        the role from the dropdown ------->save
  utter_Support ticket-154_2:
    - text: nan
  utter_Support ticket-154_3:
    - text: nan
  utter_Support ticket-155_1:
    - text: We have explained the process of how renewal for MBC MCC MTC Leads through
        the remote session   MBC MCC MTC Leads module------>click on 3 dots--->select
        on create Renewal------>select organization name------>select workshop type---->select
        Proposed Category----->select Agreement start date-------->select Agreement
        end date----->save
  utter_Support ticket-155_2:
    - text: nan
  utter_Support ticket-155_3:
    - text: nan
  utter_Support ticket-156_1:
    - text: We have explained how to edit the sales manager widget in DMS request
        you to check the same     Open DMS--->Go to the customer module--->Click on
        the particular customer--->Click on the details widget--->Scroll down Sales
        manager widget--->Click on the three dots--->Change the name--->Save
  utter_Support ticket-156_2:
    - text: nan
  utter_Support ticket-156_3:
    - text: nan
  utter_Support ticket-157_1:
    - text: We have explained how to create manual series in Sales invoices module
        through the remote session   sales invoices------>click on 3 dots -------->click
        on series---->add series name--------->add Applied For------>add series format-----add
        starting no---->add number size---->add number prefix------>add from date---->add
        end date------>save
  utter_Support ticket-157_2:
    - text: nan
  utter_Support ticket-157_3:
    - text: nan
  utter_Support ticket-158_1:
    - text: We have explained the process of checking geo tagging for customers in
        DMS please follow this procedure     Open DMS--->Go to the reports--->Search
        the report PCI customers--->Click on the report--->Check the column name GPS
        Captured--->In that column you can able to see Geo tagging customers list
  utter_Support ticket-158_2:
    - text: nan
  utter_Support ticket-158_3:
    - text: nan
  utter_Support ticket-159_1:
    - text: Please clear your browser history and follow the process of Geo-tagging
        for customers   Open DMS--->Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geotagging  >save  please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-159_2:
    - text: nan
  utter_Support ticket-159_3:
    - text: nan
  utter_Support ticket-160_1:
    - text: We have explained the process of adding follower under particular customer
        in DMS follow below procedure     Open DMS--->Go to customers module--->Click
        on the customer--->Go to the Detail widget--->Go to the follower sub widget--->Click
        on the add button--->Select the name--->Save
  utter_Support ticket-160_2:
    - text: nan
  utter_Support ticket-160_3:
    - text: nan
  utter_Support ticket-161_1:
    - text: We have explained the process of unlocking the employee through remote
        session  request you to follow the below procedure  Open DMS--->open employees
        module--->open particular employee--->open access control Widget--->click
        on unlock--->click on ok
  utter_Support ticket-161_2:
    - text: nan
  utter_Support ticket-161_3:
    - text: nan
  utter_Support ticket-162_1:
    - text: As discussed  Request you to check again and if you are facing any difficulty
        please let us know      Open DMS--->Go to the price list module--->Click the
        particular price list--->Edit the price list--->Change the effected date--->Save
  utter_Support ticket-162_2:
    - text: nan
  utter_Support ticket-162_3:
    - text: nan
  utter_Support ticket-163_1:
    - text: Please clear your browser history and follow the process of Geo-tagging
        for customers   Open DMS--->Customer module--select customer--click on contacts--
        click on address-- click on 3 dots--click on Geotagging--save    please check
        the below-attached video to clear the Mobil App cache and request to geo-tag
        the custom address and let us know if any difficulty
  utter_Support ticket-163_2:
    - text: nan
  utter_Support ticket-163_3:
    - text: nan
  utter_Support ticket-164_1:
    - text: Please clear your browser history and follow the process of Geo-tagging
        for customers  Open DMS--->Customer module--select customer--click on contacts--
        click on address-- click on 3 dots--click on Geotagging--save  please check
        the below-attached video to clear the Mobil App cache and request to geo-tag
        the custom address and let us know if any difficulty
  utter_Support ticket-164_2:
    - text: nan
  utter_Support ticket-164_3:
    - text: nan
  utter_Support ticket-165_1:
    - text: We have explained the process of MBC MCC MTC lead how to send approval
        in DMS through remote session     Open DMS--->Go to the MBC MCC module--->Click
        on the lead--->Click on the submit for approval stage--->The stage will change
        automatically
  utter_Support ticket-165_2:
    - text: nan
  utter_Support ticket-165_3:
    - text: nan
  utter_Support ticket-166_1:
    - text: We have explained how to register login Id and password through the remote
        session   Employee module----->click on access control------>click on invite
        user---->message sent as hi to mail------->the mail will send to that mail
        Id------>click on link-------->send OTP to phone number------>entre OTP which
        as sent to mobile number----->set password-------login
  utter_Support ticket-166_2:
    - text: nan
  utter_Support ticket-166_3:
    - text: nan
  utter_Support ticket-167_1:
    - text: Please clear your browser history and follow the process of Geo tagging
        for customer  Open DMS--->Customer module--->select customer--->click on contacts-->click
        on address--->click on 3 dots--->click on Geo tagging---->save  please check
        the below-attached video to clear the Mobil App cache and request to geo-tag
        the custom address and let us know if any difficulty
  utter_Support ticket-167_2:
    - text: nan
  utter_Support ticket-167_3:
    - text: nan
  utter_Support ticket-168_1:
    - text: We have explained how to reset login password through the remote session   Open
        DMS----->login page------>click on forget password------>add phone number-------->click
        on sent------->OTP will be sent your mobile number----->entre OTP-------->add
        new password------>add confirm password----------->save------->login
  utter_Support ticket-168_2:
    - text: nan
  utter_Support ticket-168_3:
    - text: nan
  utter_Support ticket-169_1:
    - text: We have explained how to add role in Employee module through the remote
        session   Employee module---->particular employee-------->click on official---------->click
        on role----------> click on plus symbol---------->select role---------->save
  utter_Support ticket-169_2:
    - text: nan
  utter_Support ticket-169_3:
    - text: nan
  utter_Support ticket-170_1:
    - text: We have explained how to add account name in Sales return through the
        remote session   Sales invoice module------> particular invoice------>click
        on create return-------->click on account name----->select account name----------->save
  utter_Support ticket-170_2:
    - text: nan
  utter_Support ticket-170_3:
    - text: nan
  utter_Support ticket-171_1:
    - text: We have observed that your DSRs are doing geo tagging for their retailers  the
        new retailers only reflects the current location  but old retailers are having
        geo tag  that retailers it will pick automatically old location  If you want
        change the location  Follow below procedure      Open DMS--->Go to the customer
        module--->Select the customer--->Click on the contacts widget--->Click on
        the address sub widget--->Click on the three dots--->Click on the Geo Tag
        option--->Select the current location---->Save
  utter_Support ticket-171_2:
    - text: nan
  utter_Support ticket-171_3:
    - text: nan
  utter_Support ticket-172_1:
    - text: We have explained the process of downloading the Detailed volume payout
        report in DMS through remote session     Open DMS---->Go to the reports---->Search
        the report---->Click on the report---->Apply date filter and period and group---->Click
        on the three dots---->Click on the download option
  utter_Support ticket-172_2:
    - text: nan
  utter_Support ticket-172_3:
    - text: nan
  utter_Support ticket-173_1:
    - text: We have explained the process of adding item in purchase invoice in DMS
        through remote session     Open DMS---->Go to the purchase invoice module---->Search
        the invoice number---->Click on the invoice---->Click on the edit option---->Click
        on the add item--->Add the item--->Save
  utter_Support ticket-173_2:
    - text: nan
  utter_Support ticket-173_3:
    - text: nan
  utter_Support ticket-174_1:
    - text: We have explained the process of creating the wallet generation through
        remote session  Request you to follow the below procedure   Open DMS--->open
        the offer module--->select the particular offer--->click on more--->click
        on finalize--->enter all mandatory details--->click on save
  utter_Support ticket-174_2:
    - text: nan
  utter_Support ticket-174_3:
    - text: nan
  utter_Support ticket-175_1:
    - text: We have explained the process of editing the GSTIN number through remote
        session  Request you to follow the below procedure   Open DMS----> open customers
        module---->select particular customer---->click on contacts widget---->click
        on GSTIN details sub widget ---->click on   symbol--->add the number---->click
        on save
  utter_Support ticket-175_2:
    - text: nan
  utter_Support ticket-175_3:
    - text: nan
  utter_Support ticket-176_1:
    - text: Please clear your browser history and follow the process of Geo-tagging
        for customers  Open DMS--->Customer module--->select customer--->click on
        contacts--->click on address--->click on 3 dots--->click on Geotagging --->>save  please
        check the below-attached video to clear the Mobil App cache and request to
        geo-tag the custom address and let us know if any difficulty
  utter_Support ticket-176_2:
    - text: nan
  utter_Support ticket-176_3:
    - text: nan
  utter_Support ticket-177_1:
    - text: We have explained the process of receipt series settings in Receipt module
        through the remote session   Receipt module------>click on 3 dots--------->click
        on active branch------->click on receipt series settings------->click on plus
        symbol---->select series--------------->select payment mode---------->select
        account -----save
  utter_Support ticket-177_2:
    - text: nan
  utter_Support ticket-177_3:
    - text: nan
  utter_Support ticket-178_1:
    - text: We have explained the process of checking stock report and stock movement
        log reports in DMS through remote session  Follow the below procedure     Open
        DMS---->Go to the reports--->Search the report name in search column---->Click
        on the report---->Search the SKU number in Search column--->Click on the three
        dots--->Download
  utter_Support ticket-178_2:
    - text: nan
  utter_Support ticket-178_3:
    - text: nan
  utter_Support ticket-179_1:
    - text: Open DMS--->Customer module    select customer  click on contacts   click
        on address  click on 3 dots  click on Geotagging  >save  please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-179_2:
    - text: nan
  utter_Support ticket-179_3:
    - text: nan
  utter_Support ticket-180_1:
    - text: We have explained the process of unlocking through the remote session
        and request you to follow the below procedure   Open DMS--->open employees
        module--->open particular employee--->open access control Widget--->click
        on unlock--->click on ok
  utter_Support ticket-180_2:
    - text: nan
  utter_Support ticket-180_3:
    - text: nan
  utter_Support ticket-181_1:
    - text: We have explained the process of checking the Stock Movement Log report
        through remote session  Request you to follow the below procedure   Open DMS--->go
        to reports---->search with Stock Movement Log---> apply the filter---->check
        the report
  utter_Support ticket-181_2:
    - text: nan
  utter_Support ticket-181_3:
    - text: nan
  utter_Support ticket-182_1:
    - text: We have explained the process of adding the new item   deleting the old
        item through remote session  Request you to follow the below procedure   Open
        DMS--->open sales order---->click on edit --->add the item---> click on save--->
        click on dc --->add the item---->click on save---->click on invoice--->add
        the item-->click on save    for removing the item open sales invoice--->delete
        the item-->click on ok--->open the Dc delete the item--->click on ok---->
        open the order--->delete the item-->click on ok
  utter_Support ticket-182_2:
    - text: nan
  utter_Support ticket-182_3:
    - text: nan
  utter_Support ticket-183_1:
    - text: We have explained the process of how change the bill to address in Sales
        order module through the remote session   Sales order module------>click on
        create------->click on bill to address------------->select address -------save
  utter_Support ticket-183_2:
    - text: nan
  utter_Support ticket-183_3:
    - text: nan
  utter_Support ticket-184_1:
    - text: We have explained how to extend series in credit note module through remote
        session   Open DMS--->Go to the credit note module---->Click on the three
        dots--->Click on the series option--->Click on the CN series--->Extend the
        series---->Save
  utter_Support ticket-184_2:
    - text: nan
  utter_Support ticket-184_3:
    - text: nan
  utter_Support ticket-185_1:
    - text: We have explained how to remove the item quantity in GRN through the remote
        session   GRN module------->click on particular GRN ----->click on items ----->click
        on view details for particular item----->change the quantity---------->save
  utter_Support ticket-185_2:
    - text: nan
  utter_Support ticket-185_3:
    - text: nan
  utter_Support ticket-186_1:
    - text: We have explained how to check cash buckets in Mobil dashboards through
        the remote session   Mobil dashboards------->check cash buckets
  utter_Support ticket-186_2:
    - text: nan
  utter_Support ticket-186_3:
    - text: nan
  utter_Support ticket-187_1:
    - text: We have explained how to change the ship from address in DC through the
        remote session   Sales order module ------>particular order------->click on
        create DC ------>click on ship from------>change the ship from-------->save
  utter_Support ticket-187_2:
    - text: nan
  utter_Support ticket-187_3:
    - text: nan
  utter_Support ticket-188_1:
    - text: We have explained how add address in Customer through the remote session   Customer
        module----->particular customer------->click on contacts-------->click on
        address------>click on plus symbol------>add address----->save
  utter_Support ticket-188_2:
    - text: nan
  utter_Support ticket-188_3:
    - text: nan
  utter_Support ticket-189_1:
    - text: We have explained how to create GRN through the remote session   Purchase
        order----->particular order----->click on create GRN------>add item quantity-------->save
  utter_Support ticket-189_2:
    - text: nan
  utter_Support ticket-189_3:
    - text: nan
  utter_Support ticket-190_1:
    - text: We have explained how apply date filter in Mobil dashboards through the
        remote session   Mobil dashboards------>click on date filter------>click on
        custom range date----->select dates------->save
  utter_Support ticket-190_2:
    - text: nan
  utter_Support ticket-190_3:
    - text: nan
  utter_Support ticket-191_1:
    - text: We have explained how to add GST NO in customer module through the remote
        session   Customer module--------->click on contacts-----------> click on
        GSTIN details--------->click on plus symbol---------->add GST No -------->save
  utter_Support ticket-191_2:
    - text: nan
  utter_Support ticket-191_3:
    - text: nan
  utter_Support ticket-192_1:
    - text: We have explained the process of GEO tagging for the Customer through
        the remote session   Customer module---->select customer---->click on contacts----->click
        on address---->click on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-192_2:
    - text: nan
  utter_Support ticket-192_3:
    - text: nan
  utter_Support ticket-193_1:
    - text: We have explained how to add TAX group in Sales invoice through the remote
        session   Sales invoice------->particular invoice------------->click on edit--------->click
        on discount--------->click on Tax group-------->change Tax group-------->save
  utter_Support ticket-193_2:
    - text: nan
  utter_Support ticket-193_3:
    - text: nan
  utter_Support ticket-194_1:
    - text: We have explained how to add MRP in DC through the remote session   DC
        module------>particular DC -------->click on Items MRP ---------->click on
        MRP------->add MRP-------->save
  utter_Support ticket-194_2:
    - text: nan
  utter_Support ticket-194_3:
    - text: nan
  utter_Support ticket-195_1:
    - text: We have explained how to take print in Debit note through the remote session    Debit
        note------->particular debit note------>click on print widget-------->select
        template------>click on update template------>click on print
  utter_Support ticket-195_2:
    - text: nan
  utter_Support ticket-195_3:
    - text: nan
  utter_Support ticket-196_1:
    - text: As discussed  request you to contact your admin for unlock   request you
        to follow the below procedure   Open DMS--->open employee module--->select
        particular employee---->click on access control widget--->click on unlock
        --->click on ok
  utter_Support ticket-196_2:
    - text: nan
  utter_Support ticket-196_3:
    - text: nan
  utter_Support ticket-197_1:
    - text: We have explained how to check non geo tagging customers in DMS  Follow
        the below procedure to check non geo tagging customers     Open DMS--->Click
        on the dashboards button--->Click on the drop down mobil dashboards--->Click
        on the customer location dashboard widget --->Check geo tag customers and
        non geo tag customers in that widget
  utter_Support ticket-197_2:
    - text: nan
  utter_Support ticket-197_3:
    - text: nan
  utter_Support ticket-198_1:
    - text: We have explained how to check geo tagging customers in DMS  Follow the
        below procedure to check geo tagging customers  Open DMS--->Click on the dashboards
        button--->Click on the drop down Mobil dashboards--->Click on the customer
        location dashboard widget --->Check geo tag customers and non geo tag customers
        in that widget
  utter_Support ticket-198_2:
    - text: nan
  utter_Support ticket-198_3:
    - text: nan
  utter_Support ticket-199_1:
    - text: We have explained the process of adding quantity and removing quantity
        in sales order request you to check the same  Follow the below procedure     Open
        DMS---->Go to the sales order module--->Open the sales order---->Go to the
        details widget---->Go to the items---->Click on the three dots and edit the
        item---->Add quantity remove quantity---->Save
  utter_Support ticket-199_2:
    - text: nan
  utter_Support ticket-199_3:
    - text: nan
  utter_Support ticket-200_1:
    - text: We have explained how to take print in Debit note through the remote session   Debit
        note------->particular debit note------>click on print widget-------->select
        template------>click on update template------>click on print
  utter_Support ticket-200_2:
    - text: nan
  utter_Support ticket-200_3:
    - text: nan
  utter_Support ticket-201_1:
    - text: We have explained how to add the GSTIN number to the existing customer
        through remote session  Request you to follow the below procedure   Open DMS--->open
        customers module---->open particular customer--->click on contacts widget--->click
        on GSTIN---->click on   symbol--->add the number--->enter mandatory fields--->click
        on save
  utter_Support ticket-201_2:
    - text: nan
  utter_Support ticket-201_3:
    - text: nan
  utter_Support ticket-202_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure  Open DMS--->open
        employee module--->click on Access control--->click on invite user--->enter
        Hi--->click on send  one message will be sent to particular mail  --->click
        on that link create the ID   password
  utter_Support ticket-202_2:
    - text: nan
  utter_Support ticket-202_3:
    - text: nan
  utter_Support ticket-203_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure  Open DMS--->open
        employee module--->click on Access control--->click on invite user--->enter
        Hi--->click on send  one message will be sent to particular mail  --->click
        on that link create the ID   password
  utter_Support ticket-203_2:
    - text: nan
  utter_Support ticket-203_3:
    - text: nan
  utter_Support ticket-204_1:
    - text: We have explained how to delete the item in DC through the remote session   Sales
        order ----->particular order-------->click on transactions-------->click delivery
        challan no------->click on edit------->click on delete symbol which you want
        to delete the item----------->save
  utter_Support ticket-204_2:
    - text: nan
  utter_Support ticket-204_3:
    - text: nan
  utter_Support ticket-205_1:
    - text: We have explained the process of creation of new customer through remote
        session  Request you to follow the below procedure  Open DMS--->Open customer
        module--->Click on create--->Enter all the mandatory fields--->Click on save--->The
        customer will be created with lead stage--->Open that customer--->Click on
        stages--->Click on confirmed stage
  utter_Support ticket-205_2:
    - text: nan
  utter_Support ticket-205_3:
    - text: nan
  utter_Support ticket-206_1:
    - text: We have explained how to change the stages in purchase order through the
        remote session   purchase order-------->particular order--------->click on
        stages--------->change the stage
  utter_Support ticket-206_2:
    - text: nan
  utter_Support ticket-206_3:
    - text: nan
  utter_Support ticket-207_1:
    - text: We have explained how to search invoices in the sales invoice module in
        DMS   goto the sales invoice module--> search the invoice number on the search
        bar
  utter_Support ticket-207_2:
    - text: nan
  utter_Support ticket-207_3:
    - text: nan
  utter_Support ticket-208_1:
    - text: We have explained how delete item in DC through the remote session   Sales
        order ----->particular order-------->click on transactions-------->click delivery
        challan no------->click on edit------->click on delete symbol which you want
        to delete the item----------->save
  utter_Support ticket-208_2:
    - text: nan
  utter_Support ticket-208_3:
    - text: nan
  utter_Support ticket-209_1:
    - text: We have explained how to search invoices in the sales invoice module in
        DMS   goto the sales invoice module--> search the invoice number on the search
        bar
  utter_Support ticket-209_2:
    - text: nan
  utter_Support ticket-209_3:
    - text: nan
  utter_Support ticket-210_1:
    - text: We have explained how to add the GSTIN number to the existing customer
        through remote session  Request you to follow the below procedure   Open DMS--->Open
        customers module---->Open particular customer--->Click on contacts widget--->Click
        on GSTIN details sub widget---->Click on   symbol--->Add the number--->Click
        on save
  utter_Support ticket-210_2:
    - text: nan
  utter_Support ticket-210_3:
    - text: nan
  utter_Support ticket-211_1:
    - text: We have explained how to check and download the Stock movement log report
        through the remote session    click on reports tab------>search Stock movement
        log report---->click on 3 dots------->download
  utter_Support ticket-211_2:
    - text: nan
  utter_Support ticket-211_3:
    - text: nan
  utter_Support ticket-212_1:
    - text: We have explained the process of how to take print in sales invoices   sales
        invoices module ----> select particular invoice----->click on print button---->click
        on print
  utter_Support ticket-212_2:
    - text: nan
  utter_Support ticket-212_3:
    - text: nan
  utter_Support ticket-213_1:
    - text: We have explained the process of creating AR ON BOARDING in DMS through
        remote session     Open DMS---->Click on the portal branch ---->Switch to
        Mobil primary--->Click on the apps option--->Click on the no group option---->Click
        on the AR on boarding---->Click on the create option---->Check your available
        points---->Select items which you need---->Save
  utter_Support ticket-213_2:
    - text: nan
  utter_Support ticket-213_3:
    - text: nan
  utter_Support ticket-214_1:
    - text: We have explained the process of downloading the customer master Report
        through remote session  Request you to follow the below procedure   Open DMS--->Click
        on reports--->search with the name customer master--->data will be opened--->click
        on 3 dots at the top of the screen--->Click on download--->One notification
        will be sent at notification icon--->click on that --->The data will be opened
        in Excel sheet
  utter_Support ticket-214_2:
    - text: nan
  utter_Support ticket-214_3:
    - text: nan
  utter_Support ticket-215_1:
    - text: We have explained how to extended the series for the Receipts module through
        the remote session   Receipts ------>click on 3 dots -------->click on series---->click
        on active Receipts --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-215_2:
    - text: nan
  utter_Support ticket-215_3:
    - text: nan
  utter_Support ticket-216_1:
    - text: Creation of new employee follow the below procedure     Open DMS--->Go
        to the employee module--->Click on the create option--->Fill all the mandatory
        fields--->Click on the MOBIL tags--->Select employee type and employee category--->Click
        on the add new address--->Fill the address details--->Save--->Click on the
        access control widget--->Click on the invite user option--->Received link
        through mail id---->Click on the link--->Create new password--->Save
  utter_Support ticket-216_2:
    - text: nan
  utter_Support ticket-216_3:
    - text: nan
  utter_Support ticket-218_1:
    - text: We have explained how to create Login ID and password the remote session   Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-218_2:
    - text: nan
  utter_Support ticket-218_3:
    - text: nan
  utter_Support ticket-219_1:
    - text: We have explained the process of changing the old to the new manager for
        customers in DMS   Follow the below procedures   1  Open DMS--->Go to the
        change manager module--->Click on the create option--->Fill in the details--->Save--->Confirm   2  customer
        module--then select customer--edit the sale manager s name to the required
        employee and save to reflect in his login
  utter_Support ticket-219_2:
    - text: nan
  utter_Support ticket-219_3:
    - text: nan
  utter_Support ticket-220_1:
    - text: We have explained how to enable the sellable in items module through the
        remote session   Item module------->particular item-------->click on general
        settings------->click general settings on pencil symbol------->enable the
        sellable------>save
  utter_Support ticket-220_2:
    - text: nan
  utter_Support ticket-220_3:
    - text: nan
  utter_Support ticket-221_1:
    - text: We have explained how to create Login ID and password the remote session    Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-221_2:
    - text: nan
  utter_Support ticket-221_3:
    - text: nan
  utter_Support ticket-222_1:
    - text: We have explained the process of Geo tagging through remote session  Request
        you to follow the below procedure   Open DMS---> Open particular customer--->Click
        on contacts widget--->Click on Address Sub Widget--->Click on 3 dots--->Click
        on Geo tagging--->Search the address--->Click on save
  utter_Support ticket-222_2:
    - text: nan
  utter_Support ticket-222_3:
    - text: nan
  utter_Support ticket-223_1:
    - text: We have explained how to add contact point in customers module through
        the remote session   Customer module--------->click on contacts----------->click
        on plus symbol near by contact point----------->add contact name------>contact
        number------>click on verify------>entre otp------->add designation------->save
  utter_Support ticket-223_2:
    - text: nan
  utter_Support ticket-223_3:
    - text: nan
  utter_Support ticket-224_1:
    - text: We have explained how to download and check the Stock repot through the
        remote session   click on reports tab------>search Stock report---->click
        on branch----->select branch------->click on Lob------>select lob------>add
        item--------->click on 3 dots----->download
  utter_Support ticket-224_2:
    - text: nan
  utter_Support ticket-224_3:
    - text: nan
  utter_Support ticket-225_1:
    - text: We have explained the process of downloading the customer master report  Request
        you to follow the below procedure   Open DMS--->Click on reports--->Search
        with customer master--->Click on 3 dots--->click on download--->click on notification
        Icon--->click on that--->Reports will be opened in Excel
  utter_Support ticket-225_2:
    - text: nan
  utter_Support ticket-225_3:
    - text: nan
  utter_Support ticket-226_1:
    - text: We have explained how to search customer name in customer module through
        the remote session   Customer module-------->click on search --------->enter
        customer name
  utter_Support ticket-226_2:
    - text: nan
  utter_Support ticket-226_3:
    - text: nan
  utter_Support ticket-228_1:
    - text: We have explained the process of creating GRN in DMS through remote session   Open
        DMS--->Go to purchase order--->Search the order in search column--->Open the
        order--->Click on the create GRN option--->Check the items you received--->Save--->Click
        on the create invoice option--->Check the unit price and items--->Save
  utter_Support ticket-228_2:
    - text: nan
  utter_Support ticket-228_3:
    - text: nan
  utter_Support ticket-229_1:
    - text: We have explained how to change tags to customers through the remote session   Customer
        module--------->particular customer------->click on tags-------->click on
        plus symbol--------->select tags------->save
  utter_Support ticket-229_2:
    - text: nan
  utter_Support ticket-229_3:
    - text: nan
  utter_Support ticket-230_1:
    - text: We have explained the process of adding follower for the existing customer
        in DMS through remote session     Open DMS--->Go to the customer module--->Open
        the customer--->Go to the details widget--->Go to the followers sub widget--->Click
        on the   symbol--->Add the name--->Save
  utter_Support ticket-230_2:
    - text: nan
  utter_Support ticket-230_3:
    - text: nan
  utter_Support ticket-231_1:
    - text: We have explained how to upload a Sales Opportunity File in the integrator
        module through the remote session   Integrator module------>click on 3 dots----->click
        on Portability Providers-------->serach sales opportunity------->click on
        import data--------->click on master data-------->choose file------>save
  utter_Support ticket-231_2:
    - text: nan
  utter_Support ticket-231_3:
    - text: nan
  utter_Support ticket-232_1:
    - text: Please clear your browser history and follow the process of Geo-tagging
        for customers   Open DMS--->Customer module--->select customer--->click on
        contacts--->click on address--->click on 3 dots--->click on Geotagging--->save  please
        check the below-attached video to clear the Mobil App cache and request to
        geo-tag the custom address and let us know if any difficulty
  utter_Support ticket-232_2:
    - text: nan
  utter_Support ticket-232_3:
    - text: nan
  utter_Support ticket-233_1:
    - text: We have explained the process of extending the series in vouchers through
        remote session  Follow the below procedure     Open DMS--->Go to the Journals
        module--->Click on the three dots--->Click on the vouchers option--->Again
        click on the three dots beside create option--->Click on the series--->Extend
        the date--->Save
  utter_Support ticket-233_2:
    - text: nan
  utter_Support ticket-233_3:
    - text: nan
  utter_Support ticket-234_1:
    - text: We have explained the process of creating partners in DMS through remote
        session  Request you follow the below procedure   Open DMS--->Open the partners
        module--->Click on create--->Select the partners details--->Enter the company
        name  Contact person name  Mobile number--->Select the Designation--->Select
        the MOBIL tags--->Click on save
  utter_Support ticket-234_2:
    - text: nan
  utter_Support ticket-234_3:
    - text: nan
  utter_Support ticket-235_1:
    - text: We have explained the process of checking geo tagging for customers in
        DMS please follow this procedure     Open DMS--->Go to the reports--->Search
        the report PCI customers--->Click on the report--->Check the column name GPS
        Captured--->In that column you can able to see Geo tagging customers list
  utter_Support ticket-235_2:
    - text: nan
  utter_Support ticket-235_3:
    - text: nan
  utter_Support ticket-236_1:
    - text: We have explained the process of removing item from GRN in DMS through
        remote session  Please follow the below procedure     Open DMS--->Go to the
        GRN module--->Search the GRN with GRN number--->Click on the GRN--->Click
        on the edit option--->Go tp the items--->Click on the remove option--->Click
        on the ok option--->Click on save
  utter_Support ticket-236_2:
    - text: nan
  utter_Support ticket-236_3:
    - text: nan
  utter_Support ticket-237_1:
    - text: We have explained how to renewal MBC MCC Leads through the remote session   MBC
        MCC leads module------->click on 3 dots --------->click on create renewal---------->select
        organization---------->click on workshop type--------->select workshop type-------->click
        on Proposed Category -------->select Proposed Category ------------>select
        Agreement Start date-------------->select Agreement end date-------->save
  utter_Support ticket-237_2:
    - text: nan
  utter_Support ticket-237_3:
    - text: nan
  utter_Support ticket-238_1:
    - text: We have explained how to extended the series for the Sales order module
        as follows  Sales order------>click on 3 dots -------->click on series---->click
        on active Sales order--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-238_2:
    - text: nan
  utter_Support ticket-238_3:
    - text: nan
  utter_Support ticket-239_1:
    - text: Regarding geo tagging for customers in DMS please follow this procedure      Open
        DMS--->Go to the reports--->Search the report PCI customers--->Click on the
        report--->Check the column name GPS Captured--->In that column you can able
        to see Geo tagging customers list
  utter_Support ticket-239_2:
    - text: nan
  utter_Support ticket-239_3:
    - text: nan
  utter_Support ticket-240_1:
    - text: We have explained the process of checking ledger balance in DMS through
        remote session     Open DMS--->Go to the ledger module--->Search the customer
        name--->Click on the customer--->Apply date filter--->Click on the three dots--->Download--->Check
        the data
  utter_Support ticket-240_2:
    - text: nan
  utter_Support ticket-240_3:
    - text: nan
  utter_Support ticket-242_1:
    - text: We have explained the process of downloading the geotagging list customers
        through remote session  Request you to follow the below procedure   Open DMS--->Click
        on MobilDashboards--->Click on customer locations--->Click on geotagging--->Check
        the list of customers
  utter_Support ticket-242_2:
    - text: nan
  utter_Support ticket-242_3:
    - text: nan
  utter_Support ticket-243_1:
    - text: We have explained how to extended the series for the DC module through
        the remote session   DC ------>click on 3 dots -------->click on series---->click
        on active DC --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-243_2:
    - text: nan
  utter_Support ticket-243_3:
    - text: nan
  utter_Support ticket-244_1:
    - text: We have explained how extended dates for GSTIN in Customers module through
        the remote session   Customer module------>search particular customer-------click
        on contacts------->click on GSTIN Details-------->click on 3dots right of
        GST NO ----------->click on edit-------->change from date------->change To
        date-------->save
  utter_Support ticket-244_2:
    - text: nan
  utter_Support ticket-244_3:
    - text: nan
  utter_Support ticket-245_1:
    - text: We have explained the process of GEO tagging the customer location through
        the remote session   Customer module---->select customer---->click on contacts----->click
        on address---->click on 3 dots------>click on GEO tagging------>save
  utter_Support ticket-245_2:
    - text: nan
  utter_Support ticket-245_3:
    - text: nan
  utter_Support ticket-246_1:
    - text: We have explained the process Creating new series in DC through remote
        session     Open DMS--->Go to the DC module--->Click on the three dots beside
        create option--->Click on the series option--->Click on the   button top of
        the right corner--->Fill all the mandatory fields--->Click on save
  utter_Support ticket-246_2:
    - text: nan
  utter_Support ticket-246_3:
    - text: nan
  utter_Support ticket-247_1:
    - text: We have explained the process of transferring the stock through remote
        session  Request you to follow the below procedure   Open DMS--->Open DC module--->click
        on 3 dots--->click on internal transfer--->click on create--->Enter all the
        mandatory fields  select the items--->click on save
  utter_Support ticket-247_2:
    - text: nan
  utter_Support ticket-247_3:
    - text: nan
  utter_Support ticket-248_1:
    - text: Open DMS--->Customer module    select customer  click on contacts widget    click
        on address  click on 3 dots  click on Geotagging  >save  please check the
        below-attached video to clear the Mobil App cache and request to geo-tag the
        custom address and let us know if any difficulty
  utter_Support ticket-248_2:
    - text: nan
  utter_Support ticket-248_3:
    - text: nan
  utter_Support ticket-249_1:
    - text: We have explained the process of adding GSTN number for existing customer
        in DMS through remote session     Open DMS--->Go to the customer module--->Click
        on the contact widget--->Click on the GST details sub widget--->Click on the   symbol--->Add
        GST number--->Click on the save
  utter_Support ticket-249_2:
    - text: nan
  utter_Support ticket-249_3:
    - text: nan
  utter_Support ticket-250_1:
    - text: As discussed  we have explained how to change the salesperson name for
        the customers by using the change Manager Module   Change module----->click
        on create-----> select LOB---->select old manager----->select new manager------>save------->click
        on confirm
  utter_Support ticket-250_2:
    - text: nan
  utter_Support ticket-250_3:
    - text: nan
  utter_Support ticket-251_1:
    - text: We have explained the process of checking the stock movement log report
        through remote session  Request you to follow the below procedure   Open DMS--->Click
        on reports--->Search with the stock movement log report--->Click on filter--->Apply
        the date  Branch  Item--->Click on apply
  utter_Support ticket-251_2:
    - text: nan
  utter_Support ticket-251_3:
    - text: nan
  utter_Support ticket-252_1:
    - text: We have observed that the above mobile number is not working from next
        time please mention correct mobile number to contact you  For customer GEO
        tagging report  please follow the below procedure     Open DMS--->Go to the
        Mobil dashboards--->Click on the Mobil dashboards--->Check the customer location
        dashboard--->Click on the customer location dashboard--->Check the Geo tag
        and non geo tag customers
  utter_Support ticket-252_2:
    - text: nan
  utter_Support ticket-252_3:
    - text: nan
  utter_Support ticket-253_1:
    - text: We have explained the process of how to create Sales return through the
        remote session   Sales invoice module------->particular invoice --------->click
        on create return--------->delete the item which you don t return------->save
  utter_Support ticket-253_2:
    - text: nan
  utter_Support ticket-253_3:
    - text: nan
  utter_Support ticket-254_1:
    - text: We have explained the process of changing Invoice stage partial to complete
        in DMS request you to follow the below procedure     Open DMS--->Go to the
        Purchase invoice module--->Click on the invoice--->Click on the stages option--->Click
        on the completed stage--->Click on the save
  utter_Support ticket-254_2:
    - text: nan
  utter_Support ticket-254_3:
    - text: nan
  utter_Support ticket-255_1:
    - text: We have explained the process of checking non geo tagging customer list
        in DMS through remote session     Open DMS--->Go to the Mobil Dashboards--->Click
        on the customer location dashboard--->View the widgets geo tag   non geo tag
        customers--->Click on the view list symbol--->Check the list of customers
  utter_Support ticket-255_2:
    - text: nan
  utter_Support ticket-255_3:
    - text: nan
  utter_Support ticket-256_1:
    - text: We have explained the process of changing DC stage partial to void in
        DMS through remote session     Open DMS--->Go to the DC module--->Open the
        particular DC--->Click on the stages--->Click on the void option--->Click
        on the save
  utter_Support ticket-256_2:
    - text: nan
  utter_Support ticket-256_3:
    - text: nan
  utter_Support ticket-257_1:
    - text: We have explained how to change role in Employee module through the remote
        session   Employee module--------->particular employee------>click on official------->click
        on role------->click on 3dots------->click on edit--------->select role--------->save
  utter_Support ticket-257_2:
    - text: nan
  utter_Support ticket-257_3:
    - text: nan
  utter_Support ticket-258_1:
    - text: We have explained the process of Checking monthly wise workshop volumes
        through remote session  Request you to follow the below procedure   Open DMS--->Click
        on reports---> Search with Monthly wise workshop volumes--->Click on date
        filter--->Apply the dates--->Check the report
  utter_Support ticket-258_2:
    - text: nan
  utter_Support ticket-258_3:
    - text: nan
  utter_Support ticket-259_1:
    - text: We have explained how add item in DC through the remote session   Sales
        order ----->particular order-------->click on transactions-------->click delivery
        challan no------->click on edit------->click on plus symbol ------>add item------------>save
  utter_Support ticket-259_2:
    - text: nan
  utter_Support ticket-259_3:
    - text: nan
  utter_Support ticket-260_1:
    - text: We have explained how to check and download the Mobil Maharaja 2023 AL
        employee report through the remote session    click on reports tab------>search
        Mobil Maharaja 2022 report---->click on 3 dots------->download
  utter_Support ticket-260_2:
    - text: nan
  utter_Support ticket-260_3:
    - text: nan
  utter_Support ticket-261_1:
    - text: We have explained how to add for GSTIN number in Customers module through
        the remote session   Customer module------>search particular customer-------click
        on contacts------->click on GSTIN Details-------->click on plus symbol----->add
        GST NO---->save
  utter_Support ticket-261_2:
    - text: nan
  utter_Support ticket-261_3:
    - text: nan
  utter_Support ticket-262_1:
    - text: We have explained the process of adding the Item quantity for approval
        stage order through remote session  Request you to follow the below procedure   Open
        DMS--->Open the particular Invoice--->Click on stages--->Click on Active stage--->Click
        on Details widget--->Click on edit--->Add the item quantity--->Click on save--->Click
        on transaction widget--->Click on DC --->Click on edit--->Add the item quantity--->Click
        on save--->Then again open invoice--->Click on edit--->Add the item quantity--->Click
        on save
  utter_Support ticket-262_2:
    - text: nan
  utter_Support ticket-262_3:
    - text: nan
  utter_Support ticket-263_1:
    - text: We have explained how to create renewal for MBC MCC LEADS through the
        remote session   MBC MCC LEADS module------->click 3dots ----------->click
        create renewal--------->select organization------->add from date-------->add
        end date-------save
  utter_Support ticket-263_2:
    - text: nan
  utter_Support ticket-263_3:
    - text: nan
  utter_Support ticket-264_1:
    - text: We have explained the process of checking the stock movement log report
        through remote session  Request you to follow the below procedure  Open DMS--->Click
        on reports--->Search with the stock movement log report--->Click on filter--->Apply
        the date  Branch  Item--->Click on apply
  utter_Support ticket-264_2:
    - text: nan
  utter_Support ticket-264_3:
    - text: nan
  utter_Support ticket-265_1:
    - text: We have explained the process of checking the stock movement log report
        through remote session  Request you to follow the below procedure  Open DMS--->Click
        on reports--->Search with the stock movement log report--->Click on filter--->Apply
        the date  Branch  Item--->Click on apply
  utter_Support ticket-265_2:
    - text: nan
  utter_Support ticket-265_3:
    - text: nan
  utter_Support ticket-266_1:
    - text: We have explained how to cancel the E- invoice in module through the remote
        session   E - invoice module------->select e-invoice number------->click on
        cancel e-invoice-------->enter description------>save
  utter_Support ticket-266_2:
    - text: nan
  utter_Support ticket-266_3:
    - text: nan
  utter_Support ticket-267_1:
    - text: We have explained how to check the GEO tagging customer report through
        the remote session   Mobil dashboards---->click on customer locations------>GEO
        Tagging customers link----->click on 3dots------>click on download
  utter_Support ticket-267_2:
    - text: nan
  utter_Support ticket-267_3:
    - text: nan
  utter_Support ticket-268_1:
    - text: We have explained the process of checking the Purchase Order pending Report
        through remote session  Request you to follow the below procedure   Open DMS--->
        Click on reports---> Search with Purchase order pending---> Click on filter--->
        Apply the dates---> Click On refresh--->Check the data
  utter_Support ticket-268_2:
    - text: nan
  utter_Support ticket-268_3:
    - text: nan
  utter_Support ticket-269_1:
    - text: We have explained how to create AR Onboarding items in module through
        the remote session   AR Onboarding module-------->click on create------->add
        items--------->click on checkout------------->save
  utter_Support ticket-269_2:
    - text: nan
  utter_Support ticket-269_3:
    - text: nan
  utter_Support ticket-270_1:
    - text: As discussed  we have explained how to change the salesperson name for
        the customers by using the change Manager Module   Change module----->click
        on create-----> select LOB---->select old manager----->select new manager------>save------->click
        on confirm
  utter_Support ticket-270_2:
    - text: nan
  utter_Support ticket-270_3:
    - text: nan
  utter_Support ticket-271_1:
    - text: We have explained the process of adding the GSTIN number to the particular
        customer through remote session  Request you to fallow the below procedure   Open
        DMS--->Open Customer module--->Click on contacts widget--->Click on edit--->Add
        the GSTIN number--->Click on save
  utter_Support ticket-271_2:
    - text: nan
  utter_Support ticket-271_3:
    - text: nan
  utter_Support ticket-272_1:
    - text: We have explained how to create Login ID and password the remote session    Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-272_2:
    - text: nan
  utter_Support ticket-272_3:
    - text: nan
  utter_Support ticket-273_1:
    - text: We have observed that the Geo tagging customers are reflecting on your
        portal  Please follow the below procedure  Open DMS--->Go to the reports--->Search
        the report PCI customers--->Click on the report--->Check the column name GPS
        Captured--->In that column you can able to see Geo tagging customers list
  utter_Support ticket-273_2:
    - text: nan
  utter_Support ticket-273_3:
    - text: nan
  utter_Support ticket-274_1:
    - text: We have explained the process of GEO tagging the customer location through
        the remote session   Customer module---->select customer---->click on contacts----->click
        on address---->click on 3 dots------>click on GEO tagging------>save  To check
        the geotagging customers please check on mobil dashboards for customer location
        widget
  utter_Support ticket-274_2:
    - text: nan
  utter_Support ticket-274_3:
    - text: nan
  utter_Support ticket-275_1:
    - text: We have explained the process of how to create Sales return through the
        remote session   Sales invoice module------->particular invoice --------->click
        on create return--------->delete the item which you don t return------->save
  utter_Support ticket-275_2:
    - text: nan
  utter_Support ticket-275_3:
    - text: nan
  utter_Support ticket-276_1:
    - text: We have explained how to add the manager in managers followers for the
        employee through the remote session   Employee module---->select particular
        employee---->click on details------>click on manager followers----->click
        on plus symbol---->add manager followers---->save
  utter_Support ticket-276_2:
    - text: nan
  utter_Support ticket-276_3:
    - text: nan
  utter_Support ticket-277_1:
    - text: We have explained how to add for GSTIN number in Customers module through
        the remote session   Customer module------>search particular customer-------click
        on contacts------->click on GSTIN Details-------->click on plus symbol----->add
        GST NO---->save
  utter_Support ticket-277_2:
    - text: nan
  utter_Support ticket-277_3:
    - text: nan
  utter_Support ticket-278_1:
    - text: We have explained how to change the stages in Dc through the remote session   Dc
        module -------->particular DC-------->click on stages--------->change the
        stage
  utter_Support ticket-278_2:
    - text: nan
  utter_Support ticket-278_3:
    - text: nan
  utter_Support ticket-279_1:
    - text: We have explained how to download and check the PCI Invoice report through
        the remote session   click on the reports tab------>search PCI Invoice report---->click
        on 3 dots----->download
  utter_Support ticket-279_2:
    - text: nan
  utter_Support ticket-279_3:
    - text: nan
  utter_Support ticket-280_1:
    - text: We have explained how to add LOB tags to customer through the remote session   Customer
        module----->particular customer----->click on details------>click on LOB tags------->click
        on plus symbol------>select tags-------->save
  utter_Support ticket-280_2:
    - text: nan
  utter_Support ticket-280_3:
    - text: nan
  utter_Support ticket-281_1:
    - text: We have explained the process of rejecting the customer through remote
        session  Request you to follow the below procedure   Open DMS--->Open Customer
        module---> Select particular customer--->Click on stages--->Click on rejected  The
        Rejected stage customer will be reflecting in Customer Master data report
        but the customer will not load while creating any order
  utter_Support ticket-281_2:
    - text: nan
  utter_Support ticket-281_3:
    - text: nan
  utter_Support ticket-282_1:
    - text: We have explained how to create a Login ID and password through the remote
        session    Employee module------>click on access control-------->click on
        invite user-------->send the message as Hi-------->save
  utter_Support ticket-282_2:
    - text: nan
  utter_Support ticket-282_3:
    - text: nan
  utter_Support ticket-283_1:
    - text: We have explained the process of adding the Mobile number to the Employee
        through remote session  Request you to follow the below procedure  Open DMS--->Open
        Employees module--->Click on Edit--->Add the mobile number--->Click on save--->Click
        on contacts widget--->Click on 3 dots--->Click on set as default which number
        you want to use as login user ID
  utter_Support ticket-283_2:
    - text: nan
  utter_Support ticket-283_3:
    - text: nan
  utter_Support ticket-284_1:
    - text: We have explained how to check stock movement log through the remote session   Reports
        tab------>search stock movement log------>click on dynamic filters---->select
        branch---->click on apply
  utter_Support ticket-284_2:
    - text: nan
  utter_Support ticket-284_3:
    - text: nan
  utter_Support ticket-285_1:
    - text: As discussed  For customer GEO tagging report  please follow the below
        procedure     Open DMS--->Go to the Mobil dashboards--->Click on the Mobil
        dashboards--->Check the customer location dashboard--->Click on the customer
        location dashboard--->Check the Geo tag and non geo tag customers
  utter_Support ticket-285_2:
    - text: nan
  utter_Support ticket-285_3:
    - text: nan
  utter_Support ticket-286_1:
    - text: We have explained the process of checking stock in stock report in DMS
        please follow the below procedure     Open DMS--->Go to the reports--->Search
        the report in Search column--->Click on the report--->Search SKU in Search
        column--->Check the stock
  utter_Support ticket-286_2:
    - text: nan
  utter_Support ticket-286_3:
    - text: nan
  utter_Support ticket-287_1:
    - text: We have explained the process of creating receipts in DMS please follow
        the below procedure     Open DMS--->Go to receipts module--->Click on the
        create option--->Select organization name--->Fill all the mandatory fields--->Save
  utter_Support ticket-287_2:
    - text: nan
  utter_Support ticket-287_3:
    - text: nan
  utter_Support ticket-288_1:
    - text: We have explained how to create a service item in DMS through remote session     Open
        DMS--->Go to the items module--->Click on the create option--->Click on the
        create new product--->Fill all the mandatory fields--->Click on the save--->Give
        item name--->Fill all the mandatory fields--->Click on the save
  utter_Support ticket-288_2:
    - text: nan
  utter_Support ticket-288_3:
    - text: nan
  utter_Support ticket-289_1:
    - text: As discussed  the MHP Q1 2023 reports are in the development  We will
        let you to know once it is done  Request you to follow the below procedure
        for finding the MHP Q1  Q2  Q3  Q4 2022 reports   Open the DMS--->Click on
        Reports---> Search with MHP Q1 2022--->Then your able to view the data
  utter_Support ticket-289_2:
    - text: nan
  utter_Support ticket-289_3:
    - text: nan
  utter_Support ticket-290_1:
    - text: We have explained how to change the customer stage from lead to confirm
        through the remote session   Customer module----->select particular customer----->click
        on stages button--->select confirmed
  utter_Support ticket-290_2:
    - text: nan
  utter_Support ticket-290_3:
    - text: nan
  utter_Support ticket-291_1:
    - text: We have explained how to check stock report in DMS through remote session  Please
        follow the below procedure     Open DMS--->Go to the reports--->Search the
        stock report in search column--->Click on the report--->Search the SKU number
        in search column--->Check the stock for particular item in DMS
  utter_Support ticket-291_2:
    - text: nan
  utter_Support ticket-291_3:
    - text: nan
  utter_Support ticket-292_1:
    - text: We have explained the process of changing manager through remote session
        in DMS  Follow the below procedure     Open DMS--->Go to the change manager
        module--->Click on the create option--->Select LOB--->Select old manager and
        new manager--->Save
  utter_Support ticket-292_2:
    - text: nan
  utter_Support ticket-292_3:
    - text: nan
  utter_Support ticket-293_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session    Open DMS--->Go to the Purchase order module--->Click on
        the three dots beside create option--->Click on the series option--->Click
        on the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-293_2:
    - text: nan
  utter_Support ticket-293_3:
    - text: nan
  utter_Support ticket-294_1:
    - text: We have observed that the MHP Q1 2023 data reflecting in your portal  Request
        you to check the same  Request you to follow the below procedure  Open DMS--->click
        on Reports--->Click on MHP reports-->click on filter---> search with Q1 2023--->Click
        on apply
  utter_Support ticket-294_2:
    - text: nan
  utter_Support ticket-294_3:
    - text: nan
  utter_Support ticket-295_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session    Open DMS--->Go to the Purchase order module--->Click on
        the three dots beside create option--->Click on the series option--->Click
        on the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-295_2:
    - text: nan
  utter_Support ticket-295_3:
    - text: nan
  utter_Support ticket-296_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session    Open DMS--->Go to the Purchase order module--->Click on
        the three dots beside create option--->Click on the series option--->Click
        on the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-296_2:
    - text: nan
  utter_Support ticket-296_3:
    - text: nan
  utter_Support ticket-297_1:
    - text: We have explained how to create Login ID and password the remote session   Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-297_2:
    - text: nan
  utter_Support ticket-297_3:
    - text: nan
  utter_Support ticket-298_1:
    - text: We have explained how to change role in Employee module through the remote
        session  Employee module--------->particular employee------>click on official------->click
        on role------->click on 3dots------->click on edit--------->select role--------->save
  utter_Support ticket-298_2:
    - text: nan
  utter_Support ticket-298_3:
    - text: nan
  utter_Support ticket-299_1:
    - text: We have explained how to create Login ID and password the remote session   Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-299_2:
    - text: nan
  utter_Support ticket-299_3:
    - text: nan
  utter_Support ticket-300_1:
    - text: We have explained the process of change manager widget in DMS through
        remote session  Please follow the below procedure     Open DMS--->Go to the
        change manager module--->Click on the create option--->Select the LOB--->Select
        the old manager and new manager names--->Click on the save option--->Click
        on the confirm button
  utter_Support ticket-300_2:
    - text: nan
  utter_Support ticket-300_3:
    - text: nan
  utter_Support ticket-301_1:
    - text: We have explained the process of how to add role to new employee in DMS
        through remote session     Open DMS--->Go to the employee module--->Select
        the employee name--->Click on the official widget--->Go to the roles sub-widget--->Click
        on the   symbol--->Select the role for the employee--->Click on the save
  utter_Support ticket-301_2:
    - text: nan
  utter_Support ticket-301_3:
    - text: nan
  utter_Support ticket-302_1:
    - text: We have explained the process of geo tagging for customers in DMS please
        follow the below procedure     Open DMS--->Go to the customer module--->Click
        on the customer--->Click on the contacts widget--->Click on the address sub-widget--->Click
        on the three dots--->Click on the geo tagging option--->Adjust the customer
        address--->Click on the save
  utter_Support ticket-302_2:
    - text: nan
  utter_Support ticket-302_3:
    - text: nan
  utter_Support ticket-303_1:
    - text: We have explained the process of creation of new employee through remote
        session  Request you to follow the below procedure   Open the DMS--->Open
        employee Module--->Click on create--->enter all mandatory fields which are
        in red colour --->Click on save--->Click on stages--->Click onboard--->click
        on access control widget--->Click on invite user--->One msg will we sent to
        the employee email ID--->click on that--->create the password and the user
        ID
  utter_Support ticket-303_2:
    - text: nan
  utter_Support ticket-303_3:
    - text: nan
  utter_Support ticket-304_1:
    - text: We have explained the process of adding Mobil  LOB tags  for the particular
        customers in DMS please follow the below procedure     Open DMS--->Go to the
        customers module--->Open the customer name--->Click on the customer--->Click
        on the details widget--->Click on the LOB tags sub-widget--->Click on the
        add     symbol--->Select the RTS suitable tags--->Click on the save
  utter_Support ticket-304_2:
    - text: nan
  utter_Support ticket-304_3:
    - text: nan
  utter_Support ticket-305_1:
    - text: We have explained how to download and check the PCI customer report through
        the remote session   click on the reports tab------>search PCI customer report---->click
        on 3 dots----->download
  utter_Support ticket-305_2:
    - text: nan
  utter_Support ticket-305_3:
    - text: nan
  utter_Support ticket-306_1:
    - text: We have explained the process of creation of new employee through remote
        session  Request you to follow the below procedure  Open the DMS--->Open employee
        Module--->Click on create--->enter all mandatory fields which are in red colour
        --->Click on save--->Click on stages--->Click onboard--->click on access control
        widget--->Click on invite user--->One msg will we sent to the employee email
        ID--->click on that--->create the password and the user ID
  utter_Support ticket-306_2:
    - text: nan
  utter_Support ticket-306_3:
    - text: nan
  utter_Support ticket-307_1:
    - text: We have explained how to create Login ID and password the remote session    Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-307_2:
    - text: nan
  utter_Support ticket-307_3:
    - text: nan
  utter_Support ticket-308_1:
    - text: We have observed through remote session that your able to save the sales
        return  Request you to follow the below procedure    Open the DMS--->Open
        the sales return module--->Click on series---> Click on that--->extend the
        dates--->Click on save
  utter_Support ticket-308_2:
    - text: nan
  utter_Support ticket-308_3:
    - text: nan
  utter_Support ticket-309_1:
    - text: We have explained the process of updating phone number for particular
        customer in DMS please follow the below procedure     Open DMS--->Go to the
        customer module--->Select the customer--->Go to the contacts widget--->Click
        on the phone sub widget--->Click on the   button--->update the phone number--->Click
        on the save
  utter_Support ticket-309_2:
    - text: nan
  utter_Support ticket-309_3:
    - text: nan
  utter_Support ticket-310_1:
    - text: We have explained how to check the GEO tagging customer report through
        the remote session   Mobil dashboards---->click on customer locations------>GEO
        Tagging customers link----->click on 3dots------>click on download
  utter_Support ticket-310_2:
    - text: nan
  utter_Support ticket-310_3:
    - text: nan
  utter_Support ticket-311_1:
    - text: We have explained the process of creating partner in partner module  Request
        you to follow the below procedure     Open DMS--->Go the partners module--->Open
        the module--->Click on the create option--->Fill all the mandatory filed--->Click
        on the save--->Change the stage name to confirm
  utter_Support ticket-311_2:
    - text: nan
  utter_Support ticket-311_3:
    - text: nan
  utter_Support ticket-312_1:
    - text: We have explained the process of rejecting customer in DMS request you
        to follow the below procedure     Open DMS--->Go to the customer module--->Open
        the customer--->Click on the stages--->Change the stage to reject--->Click
        on the save
  utter_Support ticket-312_2:
    - text: nan
  utter_Support ticket-312_3:
    - text: nan
  utter_Support ticket-313_1:
    - text: As discussed request you to contact your admin to extend the series in
        employee module  Please follow the below procedure to extend the series     Open
        DMS--->Go to the employee module--->Click on the three dots--->Click on the
        series option--->Select the employee series--->Extend the series for to date--->Click
        on the save
  utter_Support ticket-313_2:
    - text: nan
  utter_Support ticket-313_3:
    - text: nan
  utter_Support ticket-314_1:
    - text: We have explained how add item in DC through the remote session   Sales
        order ----->particular order-------->click on transactions-------->click delivery
        challan no------->click on edit------->click on plus symbol ------>add item------------>save
  utter_Support ticket-314_2:
    - text: nan
  utter_Support ticket-314_3:
    - text: nan
  utter_Support ticket-315_1:
    - text: We have explained the process of extending series in DC module  Please
        follow the below procedure     Open DMS--->Go to the DC module--->Click on
        the three dots beside the Create button--->Click on the series option--->Click
        on the DC series--->Click on the pencil button--->Extend the series--->Click
        on the save option
  utter_Support ticket-315_2:
    - text: nan
  utter_Support ticket-315_3:
    - text: nan
  utter_Support ticket-316_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on active
  utter_Support ticket-316_2:
    - text: nan
  utter_Support ticket-316_3:
    - text: nan
  utter_Support ticket-317_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on active
  utter_Support ticket-317_2:
    - text: nan
  utter_Support ticket-317_3:
    - text: nan
  utter_Support ticket-318_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on active
  utter_Support ticket-318_2:
    - text: nan
  utter_Support ticket-318_3:
    - text: nan
  utter_Support ticket-319_1:
    - text: We have explained the process of extending series in Mobil opportunity
        module  Please follow the below procedure  Open DMS--->Go to the opportunity
        module--->Click on the three dots beside the Create button--->Click on the
        series option--->Click on the series--->Click on the pencil button--->Extend
        the series--->Click on the save option
  utter_Support ticket-319_2:
    - text: nan
  utter_Support ticket-319_3:
    - text: nan
  utter_Support ticket-320_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-320_2:
    - text: nan
  utter_Support ticket-320_3:
    - text: nan
  utter_Support ticket-321_1:
    - text: We have tried to reach you multiple times over the call   Request you
        to follow the below procedure for Item reconciliation   Open DMS--->Open Item
        reconciliation module---> Click on create --->select LOB---> enter ref no--->Enter
        the branch name---> Add the items---> enable the pieces enter the physical
        available pieces  --->Click on save--->click on stages--->Click on reconcile
        stage
  utter_Support ticket-321_2:
    - text: nan
  utter_Support ticket-321_3:
    - text: nan
  utter_Support ticket-322_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-322_2:
    - text: nan
  utter_Support ticket-322_3:
    - text: nan
  utter_Support ticket-323_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on active
  utter_Support ticket-323_2:
    - text: nan
  utter_Support ticket-323_3:
    - text: nan
  utter_Support ticket-324_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-324_2:
    - text: nan
  utter_Support ticket-324_3:
    - text: nan
  utter_Support ticket-325_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-325_2:
    - text: nan
  utter_Support ticket-325_3:
    - text: nan
  utter_Support ticket-326_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on active
  utter_Support ticket-326_2:
    - text: nan
  utter_Support ticket-326_3:
    - text: nan
  utter_Support ticket-327_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-327_2:
    - text: nan
  utter_Support ticket-327_3:
    - text: nan
  utter_Support ticket-328_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-328_2:
    - text: nan
  utter_Support ticket-328_3:
    - text: nan
  utter_Support ticket-329_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-329_2:
    - text: nan
  utter_Support ticket-329_3:
    - text: nan
  utter_Support ticket-330_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-330_2:
    - text: nan
  utter_Support ticket-330_3:
    - text: nan
  utter_Support ticket-331_1:
    - text: Please follow the below procedure to generate credit notes in DMS     Open
        DMS--->Go go to the offers module--->Select the offer on period which you
        want to generate credit notes---->Click on the more option--->Click on the
        finalize option--->Fill all the mandatory fields--->Click on the save
  utter_Support ticket-331_2:
    - text: nan
  utter_Support ticket-331_3:
    - text: nan
  utter_Support ticket-332_1:
    - text: We have explained the process of downloading purchase invoice data report
        in DMS through remote session  Follow the below procedure     Open DMS--->Go
        to the reports--->Search the report name in search column--->Click on the
        report--->Click on the three dots--->Click on the download option
  utter_Support ticket-332_2:
    - text: nan
  utter_Support ticket-332_3:
    - text: nan
  utter_Support ticket-333_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-333_2:
    - text: nan
  utter_Support ticket-333_3:
    - text: nan
  utter_Support ticket-334_1:
    - text: Request you to follow the below procedure for item reconciliation   Open
        DMS--->Open Item reconciliation module---> Click on create --->select LOB--->
        Enter ref no--->Enter the branch name---> Add the items---> Click on save--->Click
        on stages--->Click on reconcile
  utter_Support ticket-334_2:
    - text: nan
  utter_Support ticket-334_3:
    - text: nan
  utter_Support ticket-335_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-335_2:
    - text: nan
  utter_Support ticket-335_3:
    - text: nan
  utter_Support ticket-336_1:
    - text: We have explained the process of checking geo tagging   non geo tagging
        customers in DMS request you to follow the below procedure     Open DMS--->Go
        to the Mobil Dashboards--->Click on the customer location dashboards--->View
        geo tagging customers   non geo tagging customers
  utter_Support ticket-336_2:
    - text: nan
  utter_Support ticket-336_3:
    - text: nan
  utter_Support ticket-337_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-337_2:
    - text: nan
  utter_Support ticket-337_3:
    - text: nan
  utter_Support ticket-338_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-338_2:
    - text: nan
  utter_Support ticket-338_3:
    - text: nan
  utter_Support ticket-339_1:
    - text: We have tried to reach you over the call  but your not answering the call  Request
        you to follow the below procedure for Item reconciliation    Open DMS--->Open
        Item reconciliation module---> Click on create --->select LOB---> enter ref
        no--->Enter the branch name---> Add the items---> enable the pieces enter
        the physical available pieces  --->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-339_2:
    - text: nan
  utter_Support ticket-339_3:
    - text: nan
  utter_Support ticket-340_1:
    - text: We have explained the process of updating address for distributor portal
        branch   Request you to follow the below procedure     Open DMS--->Go to the
        company module--->Click on three dots--->Go to the warehouse--->Click on the
        Address sub-widget--->Click on edit option---Update the address--->Click on
        the save
  utter_Support ticket-340_2:
    - text: nan
  utter_Support ticket-340_3:
    - text: nan
  utter_Support ticket-341_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-341_2:
    - text: nan
  utter_Support ticket-341_3:
    - text: nan
  utter_Support ticket-342_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-342_2:
    - text: nan
  utter_Support ticket-342_3:
    - text: nan
  utter_Support ticket-343_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-343_2:
    - text: nan
  utter_Support ticket-343_3:
    - text: nan
  utter_Support ticket-344_1:
    - text: As discussed request you to clear your browser cache and check  Request
        you to follow the below procedure for Item reconciliation  Open DMS--->Open
        Item reconciliation module---> Click on create --->select LOB---> enter ref
        no--->Enter the branch name---> Add the items---> enable the pieces enter
        the physical available pieces  --->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-344_2:
    - text: nan
  utter_Support ticket-344_3:
    - text: nan
  utter_Support ticket-345_1:
    - text: We have explained the process of Item reconciliation through remote session  Request
        you to follow the below procedure  Open DMS--->Open Item reconciliation module--->
        Click on create --->select LOB---> enter ref no--->Enter the branch name--->
        Add the items---> Click on save--->click on stages--->Click on reconcile
  utter_Support ticket-345_2:
    - text: nan
  utter_Support ticket-345_3:
    - text: nan
  utter_Support ticket-346_1:
    - text: We have explained the process of Item reconciliation  Request you to follow
        the below procedure Open DMS--->Open Item reconciliation module---> Click
        on create --->select LOB---> enter ref no--->Enter the branch name---> Add
        the items---> enable the pieces--->Click on save--->click on stages--->Click
        on reconcile stage
  utter_Support ticket-346_2:
    - text: nan
  utter_Support ticket-346_3:
    - text: nan
  utter_Support ticket-347_1:
    - text: We have explained how to create Login ID and password the remote session   Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-347_2:
    - text: nan
  utter_Support ticket-347_3:
    - text: nan
  utter_Support ticket-348_1:
    - text: As discussed  request you to give the segment tax for the customer  Request
        you to follow the below procedure   Open DMS--->Open Customer module--->Click
        on details---->Click on LOB tags--->click on plus button--->Add the tags--->click
        on save
  utter_Support ticket-348_2:
    - text: nan
  utter_Support ticket-348_3:
    - text: nan
  utter_Support ticket-349_1:
    - text: We have explained the process of creating offer   FOC item in DMS  Please
        follow the below procedure Open DMS--->Go go to the offers module--->Click
        on the create option--->Fill all the mandatory fields--->Click on the save--->Again
        go to offer which you have created and open the offer--->Go to the plan sub-widget--->Click
        on the   button to add the plan   plan items   FOC items--->Click on the save
  utter_Support ticket-349_2:
    - text: nan
  utter_Support ticket-349_3:
    - text: nan
  utter_Support ticket-350_1:
    - text: We have explained the process of extending the series for Debit note through
        remote session  Request you to follow the below procedure   Open DMS--->Open
        Debit note module--->Click on 3dots--->click on series--->Click on edit--->Extend
        the dates--->Click on save
  utter_Support ticket-350_2:
    - text: nan
  utter_Support ticket-350_3:
    - text: nan
  utter_Support ticket-351_1:
    - text: We have observed through remote session that your able to take the print
        in one page  Request you to follow the below procedure   Open DMS--->Open
        Sales invoice module--->Click on print---> Click on more settings---> click
        on custom--->Enter the value 90
  utter_Support ticket-351_2:
    - text: nan
  utter_Support ticket-351_3:
    - text: nan
  utter_Support ticket-352_1:
    - text: We have explained how to change role in Employee module through the remote
        session   Employee module--------->particular employee------>click on official------->click
        on role------->click on 3dots------->click on edit--------->select role--------->save
  utter_Support ticket-352_2:
    - text: nan
  utter_Support ticket-352_3:
    - text: nan
  utter_Support ticket-353_1:
    - text: We have explained the process of checking the Geo tagging customer report   explained
        how to delete the documents in MBC MCC LEADS through remote session  Request
        you to follow the below procedure    Open DMS---> Click on Dashboards--->Click
        on Mobil dashboards---> Click on Customer locations---> click on the Geo tagging
        customers--->Click on 3 dots--->click on download---> The report will be opened
        in Excel   Open MBC MCC LEADS module--->click on particular workshop--->click
        on documents widget--->Click on plus symbol--->delete the old documents   upload
        the new documents--->click on save
  utter_Support ticket-353_2:
    - text: nan
  utter_Support ticket-353_3:
    - text: nan
  utter_Support ticket-354_1:
    - text: We have explained the process of adding service item in purchase invoice
        through the remote session  Request you to follow the below procedure     Open
        DMS--->Go to the invoice module--->Open invoice--->Click on the add item--->Select
        item which is reflecting in dropdown--->Click on the save
  utter_Support ticket-354_2:
    - text: nan
  utter_Support ticket-354_3:
    - text: nan
  utter_Support ticket-355_1:
    - text: We have explained how to add EB name in Mobil opportunity through the
        remote session   Mobil opportunity module----->search particular opportunity--------->click
        on edit---------->select EB name------->save
  utter_Support ticket-355_2:
    - text: nan
  utter_Support ticket-355_3:
    - text: nan
  utter_Support ticket-356_1:
    - text: We have explained how download and check the Stock repot through the remote
        session   click on reports tab------>search Stock report---->click on branch----->select
        branch------->click on Lob------>select lob------>add item--------->click
        on 3 dots----->download
  utter_Support ticket-356_2:
    - text: nan
  utter_Support ticket-356_3:
    - text: nan
  utter_Support ticket-357_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-357_2:
    - text: nan
  utter_Support ticket-357_3:
    - text: nan
  utter_Support ticket-358_1:
    - text: We have explained how to add item in DC through the remote session   Sales
        order ----->particular order-------->click on transactions-------->click delivery
        challan no------->click on edit------->click on plus symbol ------>add item------------>save
  utter_Support ticket-358_2:
    - text: nan
  utter_Support ticket-358_3:
    - text: nan
  utter_Support ticket-359_1:
    - text: We have observed that the MHP Q1 2023 data reflecting in your portal  Request
        you to check the same  Request you to follow the below procedure   Open DMS--->click
        on Reports--->Click on MHP reports-->click on filter---> search with Q1 2023--->Click
        on apply
  utter_Support ticket-359_2:
    - text: nan
  utter_Support ticket-359_3:
    - text: nan
  utter_Support ticket-360_1:
    - text: We have explained the process of creating the sales order with FOC Items
        through remote session  Request you to follow the below procedure    Open
        DMS--->Open sales order module--->click on create----> Select the customer
        name--->Select the items FOC items --> Give the discount--->Enter all mandatory
        fields--->click on save--->Click on create DC--->Click on save--->Then click
        on create Invoice
  utter_Support ticket-360_2:
    - text: nan
  utter_Support ticket-360_3:
    - text: nan
  utter_Support ticket-361_1:
    - text: We have observed through remote session that your able to create the AR
        onboarding  Request you to follow the below procedure   Open DMS--->click
        on Branch--->Switch to Mobil primary--->click on Apps--->click on no group--->Click
        on AR onboarding--->click on create--->enter the Quantity--->Click on check
        out
  utter_Support ticket-361_2:
    - text: nan
  utter_Support ticket-361_3:
    - text: nan
  utter_Support ticket-362_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure   Open DMS--->open
        employee module--->click on Access control--->click on invite user--->enter
        Hi--->click on send  one message will be sent to particular mail  --->click
        on that link create the ID   password
  utter_Support ticket-362_2:
    - text: nan
  utter_Support ticket-362_3:
    - text: nan
  utter_Support ticket-363_1:
    - text: We have explained the process enabling item MRP in DMS through the remote
        session  Please follow the below procedure     Open DMS--->Go to the items
        module--->Search the item with the SKU--->Click on the item--->Go to the general
        settings---->Edit the item--->Enable the item--->Click on the save
  utter_Support ticket-363_2:
    - text: nan
  utter_Support ticket-363_3:
    - text: nan
  utter_Support ticket-364_1:
    - text: We have explained the process of extending the series in DMS  please request
        you to follow the below procedure     Open DMS--->Go to module--->Click on
        the three dots--->Click on the series option--->Click on the series edit option--->
        Extend the series date--->Click on the save
  utter_Support ticket-364_2:
    - text: nan
  utter_Support ticket-364_3:
    - text: nan
  utter_Support ticket-365_1:
    - text: We have explained the process on how to assign the GST number for the
        customer through Remote session   Customer module------>search particular
        customer------>click on contacts---->click on GSTIN------>click on     plus
        symbol ---->add GST no------>save
  utter_Support ticket-365_2:
    - text: nan
  utter_Support ticket-365_3:
    - text: nan
  utter_Support ticket-366_1:
    - text: We have explained how to check the Non GEO tagging customer report   Mobil
        dashboards---->click on customer locations------>GEO Tagging customers report
        ----->click on 3dots------>click on download
  utter_Support ticket-366_2:
    - text: nan
  utter_Support ticket-366_3:
    - text: nan
  utter_Support ticket-367_1:
    - text: As discussed request you to contact your admin to extend the series in
        the opportunity module  Please follow the below procedure to extend the series     Open
        DMS--->Go to the opportunity module--->Click on the three dots--->Click on
        the series option--->Select the opportunity series--->Extend the series for
        to date--->Click on the save
  utter_Support ticket-367_2:
    - text: nan
  utter_Support ticket-367_3:
    - text: nan
  utter_Support ticket-368_1:
    - text: We have explained how to change stage from confirmed to rejected stage
        for customer through the remote session   customer module------->search particular
        customer-------->click on stages------>click on rejected
  utter_Support ticket-368_2:
    - text: nan
  utter_Support ticket-368_3:
    - text: nan
  utter_Support ticket-369_1:
    - text: We have explained how to download and check the PCI Invoice report through
        the remote session   click on the reports tab------>search PCI Invoice report---->click
        on 3 dots----->download
  utter_Support ticket-369_2:
    - text: nan
  utter_Support ticket-369_3:
    - text: nan
  utter_Support ticket-370_1:
    - text: We have explained how to check the GEO tagging customer report  please
        follow the below process  Mobil dashboards---->click on customer locations------>GEO
        Tagging customers link----->click on 3dots------>click on download
  utter_Support ticket-370_2:
    - text: nan
  utter_Support ticket-370_3:
    - text: nan
  utter_Support ticket-371_1:
    - text: We have explained the process of checking the Geo tagging customer report
        through remote session  Request you to follow the below procedure    Open
        DMS---> Click on Dashboards--->Click on Mobil dashboards---> Click on Customer
        locations---> click on the Geo tagging customers--->Click on 3 dots--->click
        on download---> The report will be opened in Excel
  utter_Support ticket-371_2:
    - text: nan
  utter_Support ticket-371_3:
    - text: nan
  utter_Support ticket-372_1:
    - text: We have explained the process of checking the Geo tagging customer report
        through remote session  Request you to follow the below procedure  Open DMS--->
        Click on Dashboards--->Click on Mobil dashboards---> Click on Customer locations--->
        click on the Geo tagging customers--->Click on 3 dots--->click on download--->
        The report will be opened in Excel
  utter_Support ticket-372_2:
    - text: nan
  utter_Support ticket-372_3:
    - text: nan
  utter_Support ticket-373_1:
    - text: We have explained the process of checking month wise workshop volume report
        in DMS please follow the below procedure     Open DMS--->Go to the report--->Search
        the report name in search column--->Click on the report--->Check with the
        customer name--->Click on the three dots--->Click on the download option
  utter_Support ticket-373_2:
    - text: nan
  utter_Support ticket-373_3:
    - text: nan
  utter_Support ticket-374_1:
    - text: We have explained the process of series extending in sales order through
        remote session     Open DMS--->Go to the sales order module--->Click on the
        three dots beside the create option---->Click on the series option--->Click
        on the sales order series--->Click on the pencil button--->Extend the dates--->Click
        on the save
  utter_Support ticket-374_2:
    - text: nan
  utter_Support ticket-374_3:
    - text: nan
  utter_Support ticket-375_1:
    - text: Follow this procedure  Open DMS--->Go to the reports--->Search the report
        PCI customers--->Click on the report--->Check the column name GPS Captured--->In
        that column  you can able to see Geotagging customers list
  utter_Support ticket-375_2:
    - text: nan
  utter_Support ticket-375_3:
    - text: nan
  utter_Support ticket-376_1:
    - text: We have explained the process Creating new series in DC through remote
        session   Open DMS--->Go to the DC module--->Click on the three dots beside
        create option--->Click on the series option--->Click on the   button top of
        the right corner--->Fill all the mandatory fields--->Click on save
  utter_Support ticket-376_2:
    - text: nan
  utter_Support ticket-376_3:
    - text: nan
  utter_Support ticket-377_1:
    - text: We have explained the process of unlocking the employee id in DMS through
        remote session     Open DMS--->Go to the employee module--->Open the employee
        login--->Go to the access control widget--->Click on the unlock option--->Click
        on the ok
  utter_Support ticket-377_2:
    - text: nan
  utter_Support ticket-377_3:
    - text: nan
  utter_Support ticket-378_1:
    - text: We have observed that the MHP Q1 2023 data reflecting in your portal  Request
        you to follow the below procedure  Open DMS--->Click on reports--->Open Mobil
        hero program reports--->Click on filter symbol--->enter Q1 2023--->Click on
        apply
  utter_Support ticket-378_2:
    - text: nan
  utter_Support ticket-378_3:
    - text: nan
  utter_Support ticket-379_1:
    - text: We have observed that the MHP Q1 2023 data reflecting in your portal  Request
        you to follow the below procedure  Open DMS--->Click on reports--->Open Mobil
        hero program reports--->Click on filter symbol--->enter Q1 2023--->Click on
        apply
  utter_Support ticket-379_2:
    - text: nan
  utter_Support ticket-379_3:
    - text: nan
  utter_Support ticket-380_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-380_2:
    - text: nan
  utter_Support ticket-380_3:
    - text: nan
  utter_Support ticket-382_1:
    - text: We have explained how to check RTS Points Comparison report   Reports
        tab------>Search RTS Points Comparison------->Click on 3 dots----->click on
        download
  utter_Support ticket-382_2:
    - text: nan
  utter_Support ticket-382_3:
    - text: nan
  utter_Support ticket-383_1:
    - text: We have explained how to check Detail volume payout report   Reports tab------>Search
        Detail volume payout ------->Click on 3 dots----->click on download
  utter_Support ticket-383_2:
    - text: nan
  utter_Support ticket-383_3:
    - text: nan
  utter_Support ticket-384_1:
    - text: We have explained how to extended the series for the Sales order module
        through the remote session   Sales order ------>click on 3 dots -------->click
        on series---->click on active Sales order --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-384_2:
    - text: nan
  utter_Support ticket-384_3:
    - text: nan
  utter_Support ticket-385_1:
    - text: We have observed that the MHP Q1 2023 data reflecting in your portal  Request
        you to follow the below procedure  Open DMS--->Click on reports--->Open Mobil
        hero program reports--->Click on filter symbol--->enter Q1 2023--->Click on
        apply
  utter_Support ticket-385_2:
    - text: nan
  utter_Support ticket-385_3:
    - text: nan
  utter_Support ticket-386_1:
    - text: As we discussed  we have explained how to change the DSR name for the
        customers by using the change Manager Module through the remote session   change
        manager module----->click on create-----> select LOB---->select old manager----->select
        new manager------>save------->click on confirm
  utter_Support ticket-386_2:
    - text: nan
  utter_Support ticket-386_3:
    - text: nan
  utter_Support ticket-387_1:
    - text: We have explained the process of changing the sales manger name to the
        particular customer through remote session  Request you to follow the below
        procedure  Open DMS--->Open Customer module--->Click on details widget-->click
        on sales manager--->Click on 3 dots--->click on edit--->assign new manager--->click
        on save
  utter_Support ticket-387_2:
    - text: nan
  utter_Support ticket-387_3:
    - text: nan
  utter_Support ticket-388_1:
    - text: We have explained the process of checking the stock movement log report  Request
        you to follow the below procedure  Open DMS--->Click on reports--->Search
        with stock movement log --->open that --->Check the stock
  utter_Support ticket-388_2:
    - text: nan
  utter_Support ticket-388_3:
    - text: nan
  utter_Support ticket-389_1:
    - text: We have observed that the MHP Q1 2023 data reflecting in your portal  Request
        you to follow the below procedure   Open DMS--->Click on reports--->Open Mobil
        hero program reports--->Click on filter symbol--->enter Q1 2023--->Click on
        apply
  utter_Support ticket-389_2:
    - text: nan
  utter_Support ticket-389_3:
    - text: nan
  utter_Support ticket-390_1:
    - text: As discussed  request you to contact your admin for View access for employee
        module   request you to follow the below procedure   Employee module------>click
        on 3dots------->click on permission------->select role----->click on view------->click
        on NONE to manager
  utter_Support ticket-390_2:
    - text: nan
  utter_Support ticket-390_3:
    - text: nan
  utter_Support ticket-391_1:
    - text: We have explained the process of extending the series for sale invoice
        in DMS   Request you to follow the below procedure   Open DMS--->Open sale
        invoice module--->Click on 3dots--->click on series--->Click on edit--->Extend
        the dates--->Click on save
  utter_Support ticket-391_2:
    - text: nan
  utter_Support ticket-391_3:
    - text: nan
  utter_Support ticket-392_1:
    - text: We have observed through remote session that the GST number reflecting
        in the Sales invoice print  Request you to follow the below procedure to add
        the GST number in the Address widget   Open DMS--->open particular customer----->Click
        on contacts--->Click on address--->edit GST--->Add GSt number--->Click on
        save
  utter_Support ticket-392_2:
    - text: nan
  utter_Support ticket-392_3:
    - text: nan
  utter_Support ticket-393_1:
    - text: We have explained the process of changing the sales manger name to the
        particular customer through remote session  Request you to follow the below
        procedure   Open DMS--->Open Customer module--->Click on details widget-->click
        on sales manager--->Click on 3 dots--->click on edit--->assign new manager--->click
        on save
  utter_Support ticket-393_2:
    - text: nan
  utter_Support ticket-393_3:
    - text: nan
  utter_Support ticket-394_1:
    - text: We have explained how to extended the series for the Mobil Opportunity
        module through the remote session   Mobil Opportunity module ------>click
        on 3 dots -------->click on series---->click on active Mobil Opportunity --------->click
        on edit symbol------>change the dates-----save
  utter_Support ticket-394_2:
    - text: nan
  utter_Support ticket-394_3:
    - text: nan
  utter_Support ticket-395_1:
    - text: Please follow the below procedure to generate credit notes in DMS  Open
        DMS--->Go go to the offers module--->Select the offer on period which you
        want to generate credit notes---->Click on the more option--->Click on the
        finalize option--->Fill all the mandatory fields--->Click on the save
  utter_Support ticket-395_2:
    - text: nan
  utter_Support ticket-395_3:
    - text: nan
  utter_Support ticket-396_1:
    - text: We have explained the process of downloading the geotagging report  Request
        you to follow the below procedure   Open DMS--->Click on Dashboards--->Click
        on Mobil dashboards--->click on customer locations--->download the report
  utter_Support ticket-396_2:
    - text: nan
  utter_Support ticket-396_3:
    - text: nan
  utter_Support ticket-397_1:
    - text: We have explained the process of extending series in sales order  Please
        follow the below procedure     Open DMS--->Go to the sales order module--->Click
        on the three dots--->Click on the series option--->Click on the pencil button--->Extend
        the series date--->Click on the save
  utter_Support ticket-397_2:
    - text: nan
  utter_Support ticket-397_3:
    - text: nan
  utter_Support ticket-398_1:
    - text: We have observed that the MHP Q1 2023 data reflecting in your portal  Request
        you to follow the below procedure  Open DMS--->Click on reports--->Open Mobil
        hero program reports--->Click on filter symbol--->enter Q1 2023--->Click on
        apply
  utter_Support ticket-398_2:
    - text: nan
  utter_Support ticket-398_3:
    - text: nan
  utter_Support ticket-399_1:
    - text: We have explained how to extended the series for the Employee module through
        the remote session   Employee module ------>click on 3 dots -------->click
        on series---->click on active Employee --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-399_2:
    - text: nan
  utter_Support ticket-399_3:
    - text: nan
  utter_Support ticket-400_1:
    - text: We have explained how to create the E- invoice in Sales invoice module
        through the remote session   Sales invoice module----->select particular invoice--------->click
        on E-invoice button------->select GST invoice type------->save
  utter_Support ticket-400_2:
    - text: nan
  utter_Support ticket-400_3:
    - text: nan
  utter_Support ticket-401_1:
    - text: We have explained how to extended the series for the Sales order module
        through the remote session   Sales order ------>click on 3 dots -------->click
        on series---->click on active Sales order --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-401_2:
    - text: nan
  utter_Support ticket-401_3:
    - text: nan
  utter_Support ticket-402_1:
    - text: We have explained how to check and download Quarter Wise Workshop Volumes
        report   Reports tab------>Search Quarter Wise Workshop Volumes------->Click
        on 3 dots----->click on download
  utter_Support ticket-402_2:
    - text: nan
  utter_Support ticket-402_3:
    - text: nan
  utter_Support ticket-403_1:
    - text: We have explained how to extended the series for the Purchase invoice
        module  Request you to follow the below procedure   Purchase invoice module------>click
        on 3 dots -------->click on series---->click on active Purchase invoice of
        particular portal --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-403_2:
    - text: nan
  utter_Support ticket-403_3:
    - text: nan
  utter_Support ticket-404_1:
    - text: We have explained the process of unlock the employee login in DMS through
        remote session  follow the below procedure     Open DMS--->Go to the employee
        module--->Click on the employee name--->Click on the access control option--->Click
        on the unlock option--->Click on the OK
  utter_Support ticket-404_2:
    - text: nan
  utter_Support ticket-404_3:
    - text: nan
  utter_Support ticket-405_1:
    - text: We have explained process of checking the Detailed volume payout report  Request
        you to follow the below procedure   Open DMS--->Click on Reports--->Search
        with detailed volume payout report
  utter_Support ticket-405_2:
    - text: nan
  utter_Support ticket-405_3:
    - text: nan
  utter_Support ticket-406_1:
    - text: We have explained how to extended the series for the Customer module through
        the remote session   Customer module ------>click on 3 dots -------->click
        on series---->click on active Customer --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-406_2:
    - text: nan
  utter_Support ticket-406_3:
    - text: nan
  utter_Support ticket-407_1:
    - text: We have explained the process of updating email address for particular
        employee in DMS follow the below procedure     Open DMS---->Go to the employee
        module--->Click on the employee--->Go to the contact widget--->Click on the
        email sub-widget--->Click on the three dots--->Click on the edit option--->Update
        the email--->Click on the save
  utter_Support ticket-407_2:
    - text: nan
  utter_Support ticket-407_3:
    - text: nan
  utter_Support ticket-408_1:
    - text: We have explained how to check the GEO tagging customer report through
        the remote session   Mobil dashboards---->click on customer locations------>GEO
        Tagging customers link----->click on 3dots------>click on download
  utter_Support ticket-408_2:
    - text: nan
  utter_Support ticket-408_3:
    - text: nan
  utter_Support ticket-409_1:
    - text: We have explained the process of extending series in DMS through remote
        session  Follow the below procedure     Open DMS--->Go to the Customers module--->Click
        on the three dots--->Click on the series option--->Click on the pencil button--->Extend
        the to date--->Click on the save
  utter_Support ticket-409_2:
    - text: nan
  utter_Support ticket-409_3:
    - text: nan
  utter_Support ticket-410_1:
    - text: We have explained the process of checking the MHP Q1 2023 IL reports  Request
        you to follow the procedure   Open DMS--->Click on reports--->Search with
        Mobil hero program--->Click on IL reports--->click on Q1 2023--->The data
        will reflect
  utter_Support ticket-410_2:
    - text: nan
  utter_Support ticket-410_3:
    - text: nan
  utter_Support ticket-411_1:
    - text: We have explained the process of creating the AR onboarding points  Request
        you to follow the below procedure   Open DMS--->Click on branch--->Switch
        to primary--->Click on apps--->click on apps--->click on no groups---> click
        on the AR onboarding--->click on create --->select the organization --->there
        will be 11 items--->select those--->click on check out
  utter_Support ticket-411_2:
    - text: nan
  utter_Support ticket-411_3:
    - text: nan
  utter_Support ticket-412_1:
    - text: We have explained the process of creating new password to the new employee
        in DMS follow the below procedure     Open DMS--->Go to the employee module--->Click
        on the access control--->Click on the invite user---->Received a link through
        mail which is given for employee mail--->Click on the link--->Create new password--->Click
        on the save
  utter_Support ticket-412_2:
    - text: nan
  utter_Support ticket-412_3:
    - text: nan
  utter_Support ticket-413_1:
    - text: We have explained the process of extending the series for employees through
        remote session  Request you to follow the below procedure   Open DMS--->Open
        employees module--->Click on 3dots--->click on series--->Click on edit--->Extend
        the dates--->Click on save
  utter_Support ticket-413_2:
    - text: nan
  utter_Support ticket-413_3:
    - text: nan
  utter_Support ticket-414_1:
    - text: We have explained the process of checking geo tagging   non geo tagging
        customers in DMS through remotes session  Follow the below procedure     Open
        DMS--->Go to the Mobil Dashboards--->Click on the customer location dashboards--->Check
        the geo tagging   non geo tagging customers
  utter_Support ticket-414_2:
    - text: nan
  utter_Support ticket-414_3:
    - text: nan
  utter_Support ticket-415_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure    Open
        DMS--->open employee module--->click on Access control--->click on invite
        user--->enter Welcome to Bizgaze--->click on send  one message will be sent
        to particular mail  --->click on that link create the ID   password
  utter_Support ticket-415_2:
    - text: nan
  utter_Support ticket-415_3:
    - text: nan
  utter_Support ticket-416_1:
    - text: We have explained how to extended the series for the Sales invoice module  Request
        you to follow the below procedure    Sales invoice module------>click on 3
        dots -------->click on series---->click on active Sales invoice of particular
        portal --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-416_2:
    - text: nan
  utter_Support ticket-416_3:
    - text: nan
  utter_Support ticket-417_1:
    - text: Pease follow the process Creating new series in Purchase order through
        remote session     Open DMS--->Go to the Purchase order module--->Click on
        the three dots beside create option--->Click on the series option--->Click
        on the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save     follow the same for GRN  Purchase Invoice  Sales Order  DC  and
        Sales invoice
  utter_Support ticket-417_2:
    - text: nan
  utter_Support ticket-417_3:
    - text: nan
  utter_Support ticket-418_1:
    - text: Request you to follow the below procedure  Open DMS--->Open the particular
        Invoice--->Click on stages--->Click on Active stage--->Click on Details widget--->Click
        on edit--->Add the item quantity--->Click on save--->Click on transaction
        widget--->Click on DC --->Click on edit--->Add the item quantity--->Click
        on save--->Then again open invoice--->Click on edit--->Add the item quantity--->Click
        on save
  utter_Support ticket-418_2:
    - text: nan
  utter_Support ticket-418_3:
    - text: nan
  utter_Support ticket-419_1:
    - text: We have explained the process of extending the series in sales order module
        through remote session  Follow the below procedure  Open DMS--->Go to the
        sales order module--->Click on the three dots--->Click on the series option--->Click
        on the pencil button--->Extend the series to date--->Click on the save
  utter_Support ticket-419_2:
    - text: nan
  utter_Support ticket-419_3:
    - text: nan
  utter_Support ticket-420_1:
    - text: As discussed  request you to contact your admin for unlock   request you
        to follow the below procedure   Open DMS--->open employee module--->select
        particular employee---->click on access control widget--->click on unlock
        --->click on ok
  utter_Support ticket-420_2:
    - text: nan
  utter_Support ticket-420_3:
    - text: nan
  utter_Support ticket-421_1:
    - text: We have explained the process of extending the series in purchase order
        module through remote session  Follow the below procedure  Open DMS--->Go
        to the purchase order module--->Click on the three dots--->Click on the series
        option--->Click on the pencil button--->Extend the series to date--->Click
        on the save
  utter_Support ticket-421_2:
    - text: nan
  utter_Support ticket-421_3:
    - text: nan
  utter_Support ticket-422_1:
    - text: We have explained the process of extending the series in purchase order
        module through remote session  Follow the below procedure     Open DMS--->Go
        to the purchase order module--->Click on the three dots--->Click on the series
        option--->Click on the pencil button--->Extend the series to date--->Click
        on the save
  utter_Support ticket-422_2:
    - text: nan
  utter_Support ticket-422_3:
    - text: nan
  utter_Support ticket-423_1:
    - text: We have explained the process of changing the DSR name for particular
        customer through remote session   Open DMS--->Open customer module--->Open
        particular customer--->Click on details widget--->click on 3 dots--->Click
        on edit--->Add the new DSR name--->Click on save
  utter_Support ticket-423_2:
    - text: nan
  utter_Support ticket-423_3:
    - text: nan
  utter_Support ticket-424_1:
    - text: We have explained how to adjust the amount for sales return in receipts
        module through the remote session   Receipt module----->click on create---->select
        particular customer----->Add date----->select payment mode---->select LOB----->add
        adjusted amount----->click on auto adjusted-----save
  utter_Support ticket-424_2:
    - text: nan
  utter_Support ticket-424_3:
    - text: nan
  utter_Support ticket-425_1:
    - text: We have explained how to change the stages in Sales order through the
        remote session   Sales order-------->particular order--------->click on stages--------->change
        the stage
  utter_Support ticket-425_2:
    - text: nan
  utter_Support ticket-425_3:
    - text: nan
  utter_Support ticket-426_1:
    - text: We have explained how to extended the series for the Employee module  Request
        you to follow the below procedure   Employee module ------>click on 3 dots
        -------->click on series---->click on active Employee --------->click on edit
        symbol------>change the dates-----save
  utter_Support ticket-426_2:
    - text: nan
  utter_Support ticket-426_3:
    - text: nan
  utter_Support ticket-427_1:
    - text: We have explained how to check the Non GEO tagging customer report   Mobil
        dashboards---->click on customer locations------>GEO Tagging customers link----->click
        on 3dots------>click on download
  utter_Support ticket-427_2:
    - text: nan
  utter_Support ticket-427_3:
    - text: nan
  utter_Support ticket-428_1:
    - text: We have explained how to extended the series for the Sales order module
        as follows  Sales order------>click on 3 dots -------->click on series---->click
        on active Sales order--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-428_2:
    - text: nan
  utter_Support ticket-428_3:
    - text: nan
  utter_Support ticket-429_1:
    - text: As discussed  request you to select the filter while downloading the report  Request
        you to follow the below procedure   Open DMS--->click on reports--->search
        with Rts Settlement on invoice New--->click on filter symbol--->apply the
        Q1 2023
  utter_Support ticket-429_2:
    - text: nan
  utter_Support ticket-429_3:
    - text: nan
  utter_Support ticket-430_1:
    - text: We have explained the process of extending the series for the DC module
        through the remote session  Open DMS--->Open DC ------>click on 3 dots -------->click
        on series---->click on active DC --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-430_2:
    - text: nan
  utter_Support ticket-430_3:
    - text: nan
  utter_Support ticket-431_1:
    - text: We have explained the process of extending the series for the DC module
        through the remote session  Open DMS--->Open DC ------>click on 3 dots -------->click
        on series---->click on active DC --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-431_2:
    - text: nan
  utter_Support ticket-431_3:
    - text: nan
  utter_Support ticket-432_1:
    - text: We have explained how to extended the series for the DC module through
        the remote session   DC ------>click on 3 dots -------->click on series---->click
        on active DC --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-432_2:
    - text: nan
  utter_Support ticket-432_3:
    - text: nan
  utter_Support ticket-433_1:
    - text: We have explained the process of extending the series  Request you to
        follow the below procedure   Open DMS--->Open sales order--->click on series--->Click
        on active ---->extend the dates--->click on save
  utter_Support ticket-433_2:
    - text: nan
  utter_Support ticket-433_3:
    - text: nan
  utter_Support ticket-434_1:
    - text: We have explained how to extended the series for the GRN module through
        the remote session   GRN ------>click on 3 dots -------->click on series---->click
        on active GRN--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-434_2:
    - text: nan
  utter_Support ticket-434_3:
    - text: nan
  utter_Support ticket-435_1:
    - text: We have explained how to extended the series for the GRN module through
        the remote session   GRN ------>click on 3 dots -------->click on series---->click
        on active GRN--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-435_2:
    - text: nan
  utter_Support ticket-435_3:
    - text: nan
  utter_Support ticket-436_1:
    - text: We have explained the process of extending the series for the DC module
        through the remote session  Open DMS--->Open DC ------>click on 3 dots -------->click
        on series---->click on active DC --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-436_2:
    - text: nan
  utter_Support ticket-436_3:
    - text: nan
  utter_Support ticket-437_1:
    - text: We have explained how to extended the series for the GRN module through
        the remote session   GRN ------>click on 3 dots -------->click on series---->click
        on active GRN--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-437_2:
    - text: nan
  utter_Support ticket-437_3:
    - text: nan
  utter_Support ticket-438_1:
    - text: We have explained the process of extending the series for the DC module
        through the remote session  Open DMS--->Open DC ------>click on 3 dots -------->click
        on series---->click on active DC --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-438_2:
    - text: nan
  utter_Support ticket-438_3:
    - text: nan
  utter_Support ticket-439_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session    Open DMS--->Go to the Purchase order module--->Click on
        the three dots beside create option--->Click on the series option--->Click
        on the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-439_2:
    - text: nan
  utter_Support ticket-439_3:
    - text: nan
  utter_Support ticket-440_1:
    - text: We have explained the process of changing the sales person name through
        remote session  Request you to follow the below procedure   open DMS--->open
        particular sales order---> click on contacts widget--->click on invoice--->click
        on sale person name--->edit--->save
  utter_Support ticket-440_2:
    - text: nan
  utter_Support ticket-440_3:
    - text: nan
  utter_Support ticket-441_1:
    - text: We have tried to reach you over the call  but your not responded  Request
        you to follow the below procedure   Open DMS--->Open Employees module--->Click
        on 3 dots--->Click on series--->Click on active stage series--->click on edit--->extend
        the dates--->click on save
  utter_Support ticket-441_2:
    - text: nan
  utter_Support ticket-441_3:
    - text: nan
  utter_Support ticket-442_1:
    - text: We have explained the process of extending series in DMS through remote
        session  Follow the below procedure  Open DMS--->Go to the purchase invoice
        module--->Click on the three dots--->Click on the series option--->Click on
        the pencil button--->Extend the to date--->Click on the save
  utter_Support ticket-442_2:
    - text: nan
  utter_Support ticket-442_3:
    - text: nan
  utter_Support ticket-443_1:
    - text: We have explained the process of extending series in DMS through remote
        session  Follow the below procedure  Open DMS--->Go to the Customers module--->Click
        on the three dots--->Click on the series option--->Click on the pencil button--->Extend
        the to date--->Click on the save
  utter_Support ticket-443_2:
    - text: nan
  utter_Support ticket-443_3:
    - text: nan
  utter_Support ticket-444_1:
    - text: We have explained the process of extending series in DMS through remote
        session  Follow the below procedure  Open DMS--->Go to the Customers module--->Click
        on the three dots--->Click on the series option--->Click on the pencil button--->Extend
        the to date--->Click on the save
  utter_Support ticket-444_2:
    - text: nan
  utter_Support ticket-444_3:
    - text: nan
  utter_Support ticket-445_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-445_2:
    - text: nan
  utter_Support ticket-445_3:
    - text: nan
  utter_Support ticket-446_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to to renew all your transactional series    Open DMS--->Select
        the ledger module--->Click on more button--->Click on three dots on the top
        right   select  Fiscal Years --->Click on the more button three dots on the
        top right    click on  Renew Series Formats
  utter_Support ticket-446_2:
    - text: nan
  utter_Support ticket-446_3:
    - text: nan
  utter_Support ticket-447_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-447_2:
    - text: nan
  utter_Support ticket-447_3:
    - text: nan
  utter_Support ticket-448_1:
    - text: We have explained the process of checking the Workshop Q4 2022 Month wise   Quarter
        wise report through remote session  Request you to follow the below procedure   Open
        DMS--->Click on reports--->click on date filter--->Apply the previous financial
        year--->Click on date filter--->Click on apply--->The data will be opened
  utter_Support ticket-448_2:
    - text: nan
  utter_Support ticket-448_3:
    - text: nan
  utter_Support ticket-449_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-449_2:
    - text: nan
  utter_Support ticket-449_3:
    - text: nan
  utter_Support ticket-450_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-450_2:
    - text: nan
  utter_Support ticket-450_3:
    - text: nan
  utter_Support ticket-451_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-451_2:
    - text: nan
  utter_Support ticket-451_3:
    - text: nan
  utter_Support ticket-452_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-452_2:
    - text: nan
  utter_Support ticket-452_3:
    - text: nan
  utter_Support ticket-453_1:
    - text: Open DMS--->Go to the Purchase order module--->Click on the three dots
        beside create option--->Click on the series option--->Click on the   button
        top of the right corner--->Fill all the mandatory fields--->Click on save     Note  please
        follow the above procedure for every module if the series expires
  utter_Support ticket-453_2:
    - text: nan
  utter_Support ticket-453_3:
    - text: nan
  utter_Support ticket-454_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-454_2:
    - text: nan
  utter_Support ticket-454_3:
    - text: nan
  utter_Support ticket-455_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-455_2:
    - text: nan
  utter_Support ticket-455_3:
    - text: nan
  utter_Support ticket-456_1:
    - text: We have explained the process of creating the new series through remote
        session   explained the process of creating the New Employee through the Remote
        session  Request you to follow the below procedure  Open DMS--->Open Employee
        module--->Click on create --->Enter all mandatory fields--->click on save--->Click
        on stages--->click on onboard      Open DMS--->Select the ledger module--->Click
        on more button--->Click on three dots on the top right   select  Fiscal Years
        --->Click on the more button three dots on the top right    click on  Renew
        Series Formats   https   vimeo com 813492095
  utter_Support ticket-456_2:
    - text: nan
  utter_Support ticket-456_3:
    - text: nan
  utter_Support ticket-457_1:
    - text: We have explained the process of changing manager option in DMS through
        remote session     Open DMS--->Go to the change manager module--->Click on
        the create option--->Fill all the mandatory fields--->Click on the save--->Move
        to the confirm stage
  utter_Support ticket-457_2:
    - text: nan
  utter_Support ticket-457_3:
    - text: nan
  utter_Support ticket-458_1:
    - text: We have explained the process of adding the Address for particular customer  Request
        you to follow below procedure   Open DMS--->Open particular customer---->Click
        on contacts Widget--->click on plus button---->add the address--->click on
        save
  utter_Support ticket-458_2:
    - text: nan
  utter_Support ticket-458_3:
    - text: nan
  utter_Support ticket-459_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-459_2:
    - text: nan
  utter_Support ticket-459_3:
    - text: nan
  utter_Support ticket-460_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-460_2:
    - text: nan
  utter_Support ticket-460_3:
    - text: nan
  utter_Support ticket-461_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-461_2:
    - text: nan
  utter_Support ticket-461_3:
    - text: nan
  utter_Support ticket-462_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure   Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-462_2:
    - text: nan
  utter_Support ticket-462_3:
    - text: nan
  utter_Support ticket-463_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-463_2:
    - text: nan
  utter_Support ticket-463_3:
    - text: nan
  utter_Support ticket-464_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-464_2:
    - text: nan
  utter_Support ticket-464_3:
    - text: nan
  utter_Support ticket-465_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-465_2:
    - text: nan
  utter_Support ticket-465_3:
    - text: nan
  utter_Support ticket-466_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-466_2:
    - text: nan
  utter_Support ticket-466_3:
    - text: nan
  utter_Support ticket-467_1:
    - text: We have explained the process Creating new series in sales invoice through
        remote session   Open DMS--->Go to the sales invoice module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-467_2:
    - text: nan
  utter_Support ticket-467_3:
    - text: nan
  utter_Support ticket-468_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats      Renew Series FY 2023-24   https   vimeo com
  utter_Support ticket-468_2:
    - text: nan
  utter_Support ticket-468_3:
    - text: nan
  utter_Support ticket-469_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-469_2:
    - text: nan
  utter_Support ticket-469_3:
    - text: nan
  utter_Support ticket-470_1:
    - text: We have explained the process of creating the series through remote session  Request
        you to follow the below procedure   Open DMS--->Open particular module Sales
        order --->click on 3 dots--->click on series--->click on plus button--->enter
        all mandatory fields--->Click on save
  utter_Support ticket-470_2:
    - text: nan
  utter_Support ticket-470_3:
    - text: nan
  utter_Support ticket-471_1:
    - text: We have explained how create renewal for MBC MCC LEADS through the remote
        session   MBC MCC LEADS module------->click 3dots ----------->click create
        renewal--------->select organization------->add from date-------->add end
        date-------save
  utter_Support ticket-471_2:
    - text: nan
  utter_Support ticket-471_3:
    - text: nan
  utter_Support ticket-472_1:
    - text: We have explained the process of creating the AR onboarding points  Request
        you to follow the below procedure  Open DMS--->Click on branch--->Switch to
        primary--->Click on apps--->click on apps--->click on no groups---> click
        on the AR onboarding--->click on create --->select the organization --->there
        will be 10 items--->select those--->click on check out
  utter_Support ticket-472_2:
    - text: nan
  utter_Support ticket-472_3:
    - text: nan
  utter_Support ticket-473_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-473_2:
    - text: nan
  utter_Support ticket-473_3:
    - text: nan
  utter_Support ticket-474_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-474_2:
    - text: nan
  utter_Support ticket-474_3:
    - text: nan
  utter_Support ticket-475_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-475_2:
    - text: nan
  utter_Support ticket-475_3:
    - text: nan
  utter_Support ticket-476_1:
    - text: We have explained how to extended the series for the particular module
        Sales  purchase and receipts  through the remote session    Sales  purchase
        and receipts ------>click on 3 dots -------->click on series---->click on
        active Sales  purchase and receipts --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-476_2:
    - text: nan
  utter_Support ticket-476_3:
    - text: nan
  utter_Support ticket-477_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-477_2:
    - text: nan
  utter_Support ticket-477_3:
    - text: nan
  utter_Support ticket-478_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-478_2:
    - text: nan
  utter_Support ticket-478_3:
    - text: nan
  utter_Support ticket-479_1:
    - text: As discussed  request you to follow https   vimeo com 813492095 this video
        procedure  to renew all your transactional series  Open DMS--->Select the
        ledger module--->Click on more button--->Click on three dots on the top right   select  Fiscal
        Years --->Click on the more button three dots on the top right    click on  Renew
        Series Formats
  utter_Support ticket-479_2:
    - text: nan
  utter_Support ticket-479_3:
    - text: nan
  utter_Support ticket-480_1:
    - text: We have explained how to change the stages in Dc through the remote session   Dc
        module -------->particular DC-------->click on stages--------->change the
        stage
  utter_Support ticket-480_2:
    - text: nan
  utter_Support ticket-480_3:
    - text: nan
  utter_Support ticket-481_1:
    - text: We have explained how to extended the series for the particular module
        Sales  purchase and receipts  through the remote session    Sales  purchase
        and receipts ------>click on 3 dots -------->click on series---->click on
        active Sales  purchase and receipts --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-481_2:
    - text: nan
  utter_Support ticket-481_3:
    - text: nan
  utter_Support ticket-482_1:
    - text: We have explained the process of creating the New Employee through the
        Remote session  Request you to follow the below procedure   Open DMS--->Open
        Employee module--->Click on create --->Enter all mandatory fields--->click
        on save--->Click on stages--->click on onboard
  utter_Support ticket-482_2:
    - text: nan
  utter_Support ticket-482_3:
    - text: nan
  utter_Support ticket-483_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-483_2:
    - text: nan
  utter_Support ticket-483_3:
    - text: nan
  utter_Support ticket-484_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-484_2:
    - text: nan
  utter_Support ticket-484_3:
    - text: nan
  utter_Support ticket-485_1:
    - text: We have explained the process of changing the DSR name to the particular
        Customer through remote session   the DSR name will reflect for new invoices
        not for old invoices  Request you to follow the below procedure   Open DMS--->Open
        particular customer--->Click on details widget--->At Sales manager sub widget
        click on 3 dots--->click on edit--->change the name--->click on save
  utter_Support ticket-485_2:
    - text: nan
  utter_Support ticket-485_3:
    - text: nan
  utter_Support ticket-486_1:
    - text: We have explained the process of extending series in GRN module  Please
        follow the below procedure  Open DMS--->Go to the GRN module--->Click on the
        three dots beside the Create button--->Click on the series option--->Click
        on the series--->Click on the pencil button--->Extend the series--->Click
        on the save option
  utter_Support ticket-486_2:
    - text: nan
  utter_Support ticket-486_3:
    - text: nan
  utter_Support ticket-487_1:
    - text: We have observed that the contact number is not in service request you
        to mention correct number while raising a Support ticket     To renew new
        fiscal year series request you to follow the below procedure  https   vimeo
        com 813492095    Open DMS--->Select the ledger module--->Click on more button--->Click
        on three dots on the top right   select  Fiscal Years --->Click on the more
        button three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-487_2:
    - text: nan
  utter_Support ticket-487_3:
    - text: nan
  utter_Support ticket-488_1:
    - text: We have explained the process of creating series format manually in DMS
        through the remote session     Open DMS--->Go to the DC module--->Click on
        the three dots--->Click onthe series option--->Open the series--->Click on
        the   button--->Fill all the mandatory fields--->Click on the save
  utter_Support ticket-488_2:
    - text: nan
  utter_Support ticket-488_3:
    - text: nan
  utter_Support ticket-489_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-489_2:
    - text: nan
  utter_Support ticket-489_3:
    - text: nan
  utter_Support ticket-490_1:
    - text: We have explained how to extended the series for the Sales invoice module  Request
        you to follow the below procedure    Sales invoice module------>click on 3
        dots -------->click on series---->click on active Sales invoice of particular
        portal --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-490_2:
    - text: nan
  utter_Support ticket-490_3:
    - text: nan
  utter_Support ticket-491_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095   Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-491_2:
    - text: nan
  utter_Support ticket-491_3:
    - text: nan
  utter_Support ticket-492_1:
    - text: We have explained how to extended the series for the Employee module through
        the remote session   Employee module ------>click on 3 dots -------->click
        on series---->click on active Employee --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-492_2:
    - text: nan
  utter_Support ticket-492_3:
    - text: nan
  utter_Support ticket-493_1:
    - text: We have explained how to Add followers to customers through the remote
        session   Customer module--------->particular customer------->click on followers-------->click
        on plus symbol--------->select Employee------->save
  utter_Support ticket-493_2:
    - text: nan
  utter_Support ticket-493_3:
    - text: nan
  utter_Support ticket-494_1:
    - text: We have explained how to extended the series for the Purchase invoice
        module  Request you to follow the below procedure  Purchase invoice module------>click
        on 3 dots -------->click on series---->click on active Purchase invoice of
        particular portal --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-494_2:
    - text: nan
  utter_Support ticket-494_3:
    - text: nan
  utter_Support ticket-495_1:
    - text: We have explained how to extended the series for the Receipt module through
        the remote session   Receipt module ------>click on 3 dots -------->click
        on series---->click on active Receipt --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-495_2:
    - text: nan
  utter_Support ticket-495_3:
    - text: nan
  utter_Support ticket-496_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095   Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-496_2:
    - text: nan
  utter_Support ticket-496_3:
    - text: nan
  utter_Support ticket-497_1:
    - text: We have explained how to extended the series for the Purchase invoice
        module  Request you to follow the below procedure   Purchase invoice module------>click
        on 3 dots -------->click on series---->click on active Purchase invoice of
        particular portal --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-497_2:
    - text: nan
  utter_Support ticket-497_3:
    - text: nan
  utter_Support ticket-498_1:
    - text: As discussed  Request you to follow the below procedure  https   vimeo
        com 813492095   Open DMS--->Select the ledger module--->Click on more button--->Click
        on three dots on the top right   select  Fiscal Years --->Click on the more
        button three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-498_2:
    - text: nan
  utter_Support ticket-498_3:
    - text: nan
  utter_Support ticket-499_1:
    - text: We have explained the process on how to assign the GST number for the
        customer through Remote session   Customer module------>search particular
        customer------>click on contacts---->click on GSTIN------>click on     plus
        symbol ---->add GST no------>save
  utter_Support ticket-499_2:
    - text: nan
  utter_Support ticket-499_3:
    - text: nan
  utter_Support ticket-500_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-500_2:
    - text: nan
  utter_Support ticket-500_3:
    - text: nan
  utter_Support ticket-501_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-501_2:
    - text: nan
  utter_Support ticket-501_3:
    - text: nan
  utter_Support ticket-502_1:
    - text: We have explained how to create manual series in Sales invoices module
        through the remote session   sales invoices------>click on 3 dots -------->click
        on series---->add series name--------->add Applied For------>add series format-----add
        starting no---->add number size---->add number prefix------>add from date---->add
        end date------>save
  utter_Support ticket-502_2:
    - text: nan
  utter_Support ticket-502_3:
    - text: nan
  utter_Support ticket-503_1:
    - text: We have explained the process of extending series through remote session  Request
        you to follow the below procedure    open DMS-->open Employee module--->click
        on series--->click on edit---->extend the dates--->click on save
  utter_Support ticket-503_2:
    - text: nan
  utter_Support ticket-503_3:
    - text: nan
  utter_Support ticket-504_1:
    - text: We have explained the process of extending series in GRN module  Please
        follow the below procedure  Open DMS--->Go to the GRN module--->Click on the
        three dots beside the Create button--->Click on the series option--->Click
        on the series--->Click on the pencil button--->Extend the series--->Click
        on the save option
  utter_Support ticket-504_2:
    - text: nan
  utter_Support ticket-504_3:
    - text: nan
  utter_Support ticket-505_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095   Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-505_2:
    - text: nan
  utter_Support ticket-505_3:
    - text: nan
  utter_Support ticket-506_1:
    - text: We have explained how to create AR Onboarding items in module through
        the remote session   AR Onboarding module-------->click on create------->add
        items--------->click on checkout------------->save
  utter_Support ticket-506_2:
    - text: nan
  utter_Support ticket-506_3:
    - text: nan
  utter_Support ticket-507_1:
    - text: Upon your request we have extended the customer series  Please follow
        the below procedure to extend the series date   Open the Customer Module-->
        Series--> Select the series name--> edit--> extend the date--> Save
  utter_Support ticket-507_2:
    - text: nan
  utter_Support ticket-507_3:
    - text: nan
  utter_Support ticket-508_1:
    - text: We have explained the process how to reject particular customer in DMS
        through remote session     Open DMS--->Go to the customer module--->Click
        on the customer--->Click on the stages--->Click on the reject stage
  utter_Support ticket-508_2:
    - text: nan
  utter_Support ticket-508_3:
    - text: nan
  utter_Support ticket-509_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-509_2:
    - text: nan
  utter_Support ticket-509_3:
    - text: nan
  utter_Support ticket-510_1:
    - text: We have explained how to change role in Employee module through the remote
        session   Employee module--------->particular employee------>click on official------->click
        on role------->click on 3dots------->click on edit--------->select role--------->save
  utter_Support ticket-510_2:
    - text: nan
  utter_Support ticket-510_3:
    - text: nan
  utter_Support ticket-511_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-511_2:
    - text: nan
  utter_Support ticket-511_3:
    - text: nan
  utter_Support ticket-512_1:
    - text: We have explained how to change role in Employee module through the remote
        session  Employee module--------->particular employee------>click on official------->click
        on role------->click on 3dots------->click on edit--------->select role--------->save
  utter_Support ticket-512_2:
    - text: nan
  utter_Support ticket-512_3:
    - text: nan
  utter_Support ticket-513_1:
    - text: We have explained how to change role in Employee module through the remote
        session   Employee module--------->particular employee------>click on official------->click
        on role------->click on 3dots------->click on edit--------->select role--------->save
  utter_Support ticket-513_2:
    - text: nan
  utter_Support ticket-513_3:
    - text: nan
  utter_Support ticket-514_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-514_2:
    - text: nan
  utter_Support ticket-514_3:
    - text: nan
  utter_Support ticket-515_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-515_2:
    - text: nan
  utter_Support ticket-515_3:
    - text: nan
  utter_Support ticket-516_1:
    - text: We have observed through remote session that your able to create the GRN
        and we have explained the process of creating the New employee  Request you
        to follow the below procedure   Open DMS--->Open Employee module--->click
        on create--->enter all the mandatory fields--->click on save
  utter_Support ticket-516_2:
    - text: nan
  utter_Support ticket-516_3:
    - text: nan
  utter_Support ticket-517_1:
    - text: We have explained the process of extending the series for credit note
        through remote session  Request you to follow the below procedure   Open DMS--->Open
        Debit note module--->Click on 3dots--->click on series--->Click on edit--->Extend
        the dates--->Click on save
  utter_Support ticket-517_2:
    - text: nan
  utter_Support ticket-517_3:
    - text: nan
  utter_Support ticket-518_1:
    - text: We have explained how to change the mangers in change manager module   Request
        you to follow the bellow procedure   1  Open DMS--->Go to the change manager
        module--->Click on the create option--->Fill in the details--->Save--->Confirm
  utter_Support ticket-518_2:
    - text: nan
  utter_Support ticket-518_3:
    - text: nan
  utter_Support ticket-519_1:
    - text: We have observed that now you are able to create AR Onboarding in DMS
        request you to check the same  Please follow the below procedure     Open
        DMS--->Click on the branch option --->Switch to the Mobil primary--->Click
        on the no group--->Click on the AR onboarding---->Click on the create option--->Fill
        all the mandatory fields--->Click on the save
  utter_Support ticket-519_2:
    - text: nan
  utter_Support ticket-519_3:
    - text: nan
  utter_Support ticket-520_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095   Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-520_2:
    - text: nan
  utter_Support ticket-520_3:
    - text: nan
  utter_Support ticket-521_1:
    - text: We have explained the process of changing the contact point name for particular
        customer through remote session  Request you to follow the below procedure   Open
        DMS--->Open customers module---> Click on contacts widget--->Click on sub
        widget contact point--->Click on the name--->Click on edit--->Click on save
  utter_Support ticket-521_2:
    - text: nan
  utter_Support ticket-521_3:
    - text: nan
  utter_Support ticket-522_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095   Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-522_2:
    - text: nan
  utter_Support ticket-522_3:
    - text: nan
  utter_Support ticket-523_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-523_2:
    - text: nan
  utter_Support ticket-523_3:
    - text: nan
  utter_Support ticket-524_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095   Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-524_2:
    - text: nan
  utter_Support ticket-524_3:
    - text: nan
  utter_Support ticket-525_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-525_2:
    - text: nan
  utter_Support ticket-525_3:
    - text: nan
  utter_Support ticket-526_1:
    - text: We have explained the process of downloading purchase invoice data report
        in DMS through remote session  Follow the below procedure     Open DMS--->Go
        to the reports--->Search the report name in search column--->Click on the
        report--->Click on the three dots--->Click on the download option
  utter_Support ticket-526_2:
    - text: nan
  utter_Support ticket-526_3:
    - text: nan
  utter_Support ticket-527_1:
    - text: We have explained the process of creating the series through remote session  Request
        you to follow the below procedure   Open DMS--->Open particular module Sales
        order --->click on 3 dots--->click on series--->click on plus button--->enter
        all mandatory fields--->Click on save
  utter_Support ticket-527_2:
    - text: nan
  utter_Support ticket-527_3:
    - text: nan
  utter_Support ticket-528_1:
    - text: We have explained how download and check the Stock repot through the remote
        session   click on reports tab------>search Stock report---->click on branch----->select
        branch------->click on Lob------>select lob------>add item--------->click
        on 3 dots----->download
  utter_Support ticket-528_2:
    - text: nan
  utter_Support ticket-528_3:
    - text: nan
  utter_Support ticket-529_1:
    - text: We have explained the process of creating GRN in DMS please request you
        to follow the below procedure     Open DMS--->Go to the purchase order--->Open
        the purchase order--->Click on the create GRN option--->Check all the fields--->Click
        on the save
  utter_Support ticket-529_2:
    - text: nan
  utter_Support ticket-529_3:
    - text: nan
  utter_Support ticket-530_1:
    - text: We have explained the process of creating new series in DMS through remote
        session  Follow the below procedure  Open DMS--->Go to the Customers module--->Click
        on the three dots--->Click on the series option--->Click on the pencil button--->Extend
        the to date--->Click on the save
  utter_Support ticket-530_2:
    - text: nan
  utter_Support ticket-530_3:
    - text: nan
  utter_Support ticket-531_1:
    - text: We have explained how to extended the series for the particular module
        Sales  purchase and receipts  through the remote session    Sales  purchase
        and receipts ------>click on 3 dots -------->click on series---->click on
        active Sales  purchase and receipts --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-531_2:
    - text: nan
  utter_Support ticket-531_3:
    - text: nan
  utter_Support ticket-532_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats     We have
        explained the process of creating the series through remote session  Request
        you to follow the below procedure  Open DMS--->Open particular module Sales
        order --->click on 3 dots--->click on series--->click on plus button--->enter
        all mandatory fields--->Click on save
  utter_Support ticket-532_2:
    - text: nan
  utter_Support ticket-532_3:
    - text: nan
  utter_Support ticket-533_1:
    - text: We have explained how to apply date filter  download and check the PCI
        Invoice report through the remote session   click on the reports tab------>search
        PCI Invoice report---->click on Filters----->select From date and To date----->click
        on apply----->click on 3 dots----->download
  utter_Support ticket-533_2:
    - text: nan
  utter_Support ticket-533_3:
    - text: nan
  utter_Support ticket-534_1:
    - text: We have explained how to check Detail volume payout report through the
        remote session   Reports tab------>Search Detail volume payout ------->Click
        on 3 dots----->click on download
  utter_Support ticket-534_2:
    - text: nan
  utter_Support ticket-534_3:
    - text: nan
  utter_Support ticket-535_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-535_2:
    - text: nan
  utter_Support ticket-535_3:
    - text: nan
  utter_Support ticket-536_1:
    - text: We have explained the process of changing LOB segment tags for particular
        customer in DMS through remote session     Open DMS--->Go to the customer
        module--->Select the customer--->Click on the details widget--->Go to the
        LOB sub-widget--->Click on the   option to add LOB to the customer--->Click
        on the save
  utter_Support ticket-536_2:
    - text: nan
  utter_Support ticket-536_3:
    - text: nan
  utter_Support ticket-537_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session    Open DMS--->Go to the Purchase order module--->Click on
        the three dots beside create option--->Click on the series option--->Click
        on the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-537_2:
    - text: nan
  utter_Support ticket-537_3:
    - text: nan
  utter_Support ticket-538_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session  Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-538_2:
    - text: nan
  utter_Support ticket-538_3:
    - text: nan
  utter_Support ticket-539_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session  Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-539_2:
    - text: nan
  utter_Support ticket-539_3:
    - text: nan
  utter_Support ticket-540_1:
    - text: We have explained the process Creating new series in receipt through remote
        session  Open DMS--->Go to thereceipt module--->Click on the three dots beside
        create option--->Click on the series option--->Click on the   button top of
        the right corner--->Fill all the mandatory fields--->Click on save
  utter_Support ticket-540_2:
    - text: nan
  utter_Support ticket-540_3:
    - text: nan
  utter_Support ticket-541_1:
    - text: We have explained the process Creating new series in receipt through remote
        session  Open DMS--->Go to thereceipt module--->Click on the three dots beside
        create option--->Click on the series option--->Click on the   button top of
        the right corner--->Fill all the mandatory fields--->Click on save
  utter_Support ticket-541_2:
    - text: nan
  utter_Support ticket-541_3:
    - text: nan
  utter_Support ticket-542_1:
    - text: We have explained the process of extending series in DMS through remote
        session  Follow the below procedure  Open DMS--->Go to the Sales invoice module--->Click
        on the three dots--->Click on the series option--->Click on the pencil button--->Extend
        the to date--->Click on the save
  utter_Support ticket-542_2:
    - text: nan
  utter_Support ticket-542_3:
    - text: nan
  utter_Support ticket-543_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session  Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-543_2:
    - text: nan
  utter_Support ticket-543_3:
    - text: nan
  utter_Support ticket-544_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-544_2:
    - text: nan
  utter_Support ticket-544_3:
    - text: nan
  utter_Support ticket-545_1:
    - text: We have explained how to extended the series for the Sales invoice module  Request
        you to follow the below procedure    Sales invoice module------>click on 3
        dots -------->click on series---->click on active Sales invoice of particular
        portal --------->click on edit symbol------>change the dates-----save
  utter_Support ticket-545_2:
    - text: nan
  utter_Support ticket-545_3:
    - text: nan
  utter_Support ticket-546_1:
    - text: We have explained the process Creating new series in employees through
        remote session   Open DMS--->Go to the Employee module--->Click on the three
        dots beside create option--->Click on the series option--->Click on the   button
        top of the right corner--->Fill all the mandatory fields--->Click on save
  utter_Support ticket-546_2:
    - text: nan
  utter_Support ticket-546_3:
    - text: nan
  utter_Support ticket-547_1:
    - text: We have explained the process of enabling the item through remote session     Open
        DMS--->Go to the item module--->Select the item--->Go to general settings--->Click
        on the pencil button--->Click on the enable button--->Click on the save
  utter_Support ticket-547_2:
    - text: nan
  utter_Support ticket-547_3:
    - text: nan
  utter_Support ticket-548_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure  Open DMS--->open
        employee module--->click on Access control--->click on invite user--->enter
        Hi--->click on send  one message will be sent to particular mail  --->click
        on that link create the ID   password
  utter_Support ticket-548_2:
    - text: nan
  utter_Support ticket-548_3:
    - text: nan
  utter_Support ticket-549_1:
    - text: We have explained how to check the stock report in DMS   Reports--->stock
        report--->search for item--->click on   button for stock moment log
  utter_Support ticket-549_2:
    - text: nan
  utter_Support ticket-549_3:
    - text: nan
  utter_Support ticket-550_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095   Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-550_2:
    - text: nan
  utter_Support ticket-550_3:
    - text: nan
  utter_Support ticket-551_1:
    - text: We have explained the process of extending the series for credit note
        through remote session  Request you to follow the below procedure   Open DMS--->Open
        credit note module--->Click on 3dots--->click on series--->Click on edit--->Extend
        the dates--->Click on save
  utter_Support ticket-551_2:
    - text: nan
  utter_Support ticket-551_3:
    - text: nan
  utter_Support ticket-552_1:
    - text: We have explained how to check Activity in Sales return module through
        the remote session   Sales return module---->search particular return----->click
        on activity
  utter_Support ticket-552_2:
    - text: nan
  utter_Support ticket-552_3:
    - text: nan
  utter_Support ticket-553_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-553_2:
    - text: nan
  utter_Support ticket-553_3:
    - text: nan
  utter_Support ticket-554_1:
    - text: We have explained the process of change manager widget in DMS through
        remote session  Please follow the below procedure     Open DMS--->Go to the
        change manager module--->Click on the create option--->Select the LOB--->Select
        the old manager and new manager names--->Click on the save option--->Click
        on the confirm button
  utter_Support ticket-554_2:
    - text: nan
  utter_Support ticket-554_3:
    - text: nan
  utter_Support ticket-555_1:
    - text: We have explained how to extended the series for the Purchase invoice
        module through the remote session   Purchase invoice ------>click on 3 dots
        -------->click on series---->click on active Purchase invoice--------->click
        on edit symbol------>change the dates-----save
  utter_Support ticket-555_2:
    - text: nan
  utter_Support ticket-555_3:
    - text: nan
  utter_Support ticket-556_1:
    - text: We have explained the process of adding MY TVS LOB to the branch  Gulati
        Agencies Pvt  Ltd  Faridabad   in DMS through the remote session     Open
        DMS--->Go to the branches module--->Go to the details widget--->Click on the
        LOB tags--->Click on the   option--->Add MY TVS LOB--->Click on the save
  utter_Support ticket-556_2:
    - text: nan
  utter_Support ticket-556_3:
    - text: nan
  utter_Support ticket-557_1:
    - text: Request you to follow the below procedure  Open DMS--->Open Mobil opportunity
        module--->Click on 3dots--->click on series--->Click on edit--->Extend the
        dates--->Click on save
  utter_Support ticket-557_2:
    - text: nan
  utter_Support ticket-557_3:
    - text: nan
  utter_Support ticket-558_1:
    - text: Request you to follow the below procedure   Open DMS--->Open Mobil opportunity
        module--->Click on 3dots--->click on series--->Click on edit--->Extend the
        dates--->Click on save
  utter_Support ticket-558_2:
    - text: nan
  utter_Support ticket-558_3:
    - text: nan
  utter_Support ticket-559_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-559_2:
    - text: nan
  utter_Support ticket-559_3:
    - text: nan
  utter_Support ticket-560_1:
    - text: We have explained how to create manual series in the Purchase invoices
        module through the remote session   Purchase invoices------>click on 3 dots
        -------->click on series---->add series name--------->add Applied For------>add
        series format-----add starting no---->add number size---->add number prefix------>add
        from date---->add end date------>save
  utter_Support ticket-560_2:
    - text: nan
  utter_Support ticket-560_3:
    - text: nan
  utter_Support ticket-561_1:
    - text: We have explained how to search purchase order number through the remote
        session  Purchase order module------>search with order number
  utter_Support ticket-561_2:
    - text: nan
  utter_Support ticket-561_3:
    - text: nan
  utter_Support ticket-562_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-562_2:
    - text: nan
  utter_Support ticket-562_3:
    - text: nan
  utter_Support ticket-563_1:
    - text: We have explained the process of creating the series for sales return
        through remote session  request you to follow the below procedure   Open DMS--->open
        Sales return module--->click on 3dots--->click on series--->click on plus
        button--->enter the series names--->date--->enter the mandatory fields--->click
        on save
  utter_Support ticket-563_2:
    - text: nan
  utter_Support ticket-563_3:
    - text: nan
  utter_Support ticket-564_1:
    - text: We have explained how to create GRN through the remote session   Purchase
        order----->search the order number for which you need to create GRN ---->click
        on create GRN------>save
  utter_Support ticket-564_2:
    - text: nan
  utter_Support ticket-564_3:
    - text: nan
  utter_Support ticket-565_1:
    - text: We have explained the process of checking the Month Wise Workshop Volumes
        report through remote session  Request you to follow the below procedure   Open
        DMS--->Click on reports--->Search with month wise workshop volume--->click
        on the calendar symbol which is located at the top of the screen--->click
        on custom range  apply the date -->the data will reflect
  utter_Support ticket-565_2:
    - text: nan
  utter_Support ticket-565_3:
    - text: nan
  utter_Support ticket-566_1:
    - text: We have explained the process of creating sales return in DMS through
        the remote session     Open DMS--->Go to the sales invoice module--->Open
        the sales invoice--->Click on the create return option--->Check the quantity   unit
        price--->Click on the save
  utter_Support ticket-566_2:
    - text: nan
  utter_Support ticket-566_3:
    - text: nan
  utter_Support ticket-567_1:
    - text: We have explained the process of how to add role to new employee in DMS
        through remote session     Open DMS--->Go to the employee module--->Select
        the employee name--->Click on the official widget--->Go to the roles sub-widget--->Click
        on the   symbol--->Select the role for the employee--->Click on the save
  utter_Support ticket-567_2:
    - text: nan
  utter_Support ticket-567_3:
    - text: nan
  utter_Support ticket-568_1:
    - text: We have explained how to change the sales person name for the customers
        by using the change Manager Module   change module----->click on create----->
        select LOB---->select old manager----->select new manager------>save------->click
        on confirm
  utter_Support ticket-568_2:
    - text: nan
  utter_Support ticket-568_3:
    - text: nan
  utter_Support ticket-569_1:
    - text: We have explained how to enable for undefined series in routes through
        the remote session   Routes schedule module----->click on 3dots------>click
        on routes------>click on 3dots----->click on series----->enable the is in
        undefined------>save
  utter_Support ticket-569_2:
    - text: nan
  utter_Support ticket-569_3:
    - text: nan
  utter_Support ticket-570_1:
    - text: We have explained how to search purchase order number through the remote
        session   Purchase order module------>search with order number
  utter_Support ticket-570_2:
    - text: nan
  utter_Support ticket-570_3:
    - text: nan
  utter_Support ticket-571_1:
    - text: We have explained the process Creating new series in Vendor through remote
        session    Open DMS--->Go to the Vendor module--->Click on the three dots
        beside create option--->Click on the series option--->Click on the   button
        top of the right corner--->Fill all the mandatory fields--->Click on save
  utter_Support ticket-571_2:
    - text: nan
  utter_Support ticket-571_3:
    - text: nan
  utter_Support ticket-572_1:
    - text: We have explained the process of extending the series for Routes Schedule   routes  Request
        you to follow the below procedure   Open DMS--->Open Routes Schedule--->click
        on 3 dots-->click on series--->extend the dates--->click on save --->Then
        go back and click on 3 dots--->click on routes--->Extend the dates--->click
        on save
  utter_Support ticket-572_2:
    - text: nan
  utter_Support ticket-572_3:
    - text: nan
  utter_Support ticket-573_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-573_2:
    - text: nan
  utter_Support ticket-573_3:
    - text: nan
  utter_Support ticket-574_1:
    - text: We have explained the process Creating new series in any module Example  Purchase
        order through remote session   Open DMS--->Go to the Purchase order module--->Click
        on the three dots beside create option--->Click on the series option--->Click
        on the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-574_2:
    - text: nan
  utter_Support ticket-574_3:
    - text: nan
  utter_Support ticket-575_1:
    - text: Please follow the below procedure to extend the seeris     Open DMS--->Go
        to the employee module--->Click on the three dots--->Click on the series option--->Select
        the employee series--->Extend the series for to date--->Click on the save
  utter_Support ticket-575_2:
    - text: nan
  utter_Support ticket-575_3:
    - text: nan
  utter_Support ticket-576_1:
    - text: We have explained how to add customers in Route plan through the remote
        session   Routes schedule module----> click on 3dots--->click on Route---->select
        particular plan----->click on address---->click on plus symbol----->add customer
        name------>add address---->click on add---->save
  utter_Support ticket-576_2:
    - text: nan
  utter_Support ticket-576_3:
    - text: nan
  utter_Support ticket-577_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-577_2:
    - text: nan
  utter_Support ticket-577_3:
    - text: nan
  utter_Support ticket-578_1:
    - text: We have explained how to add customers in Route plan through the remote
        session    Routes schedule module----> click on 3dots--->click on Route---->select
        particular plan----->click on address---->click on plus symbol----->add customer
        name------>add address---->click on add---->save
  utter_Support ticket-578_2:
    - text: nan
  utter_Support ticket-578_3:
    - text: nan
  utter_Support ticket-579_1:
    - text: We have explained how to create Login ID and password the remote session   Employee
        module------>click on access control-------->click on invite user-------->send
        message as Hi-------->save
  utter_Support ticket-579_2:
    - text: nan
  utter_Support ticket-579_3:
    - text: nan
  utter_Support ticket-580_1:
    - text: We have explained how to enable series in routes through the remote session   Routes
        schedule module----->click on 3dots------>click on routes------>click on 3dots----->click
        on series----->enable the is in undefined------>save
  utter_Support ticket-580_2:
    - text: nan
  utter_Support ticket-580_3:
    - text: nan
  utter_Support ticket-581_1:
    - text: We have explained the process of change manager widget in DMS through
        remote session  Please follow the below procedure     Open DMS--->Go to the
        change manager module--->Click on the create option--->Select the LOB--->Select
        the old manager and new manager names--->Click on the save option--->Click
        on the confirm button
  utter_Support ticket-581_2:
    - text: nan
  utter_Support ticket-581_3:
    - text: nan
  utter_Support ticket-582_1:
    - text: As discussed  we have explained how to create purchase planning in module
        through the remote session   Purchase planning module----> click on create------>select
        organization----->save------->click on predict------>notification will be
        sent as data is reflecting
  utter_Support ticket-582_2:
    - text: nan
  utter_Support ticket-582_3:
    - text: nan
  utter_Support ticket-583_1:
    - text: Please follow the below mentioned procedure in DMS     Open DMS--->Go
        to the Mobil Dashboards--->Go to the customer location dashboard--->Click
        on the view symbol geo tag   non geo tag--->Click on the three dots--->Click
        on the download option
  utter_Support ticket-583_2:
    - text: nan
  utter_Support ticket-583_3:
    - text: nan
  utter_Support ticket-584_1:
    - text: Request you to follow the below procedure to unlock the employee in DMS     Open
        DMS--->Go to the employee module--->Open the employee--->Click on the access
        control--->Click on the unlock option--->Click on the Ok---From admin login
  utter_Support ticket-584_2:
    - text: nan
  utter_Support ticket-584_3:
    - text: nan
  utter_Support ticket-585_1:
    - text: We have explained the process Creating new series in Purchase order through
        remote session   Open DMS--->Go to the Purchase order module--->Click on the
        three dots beside create option--->Click on the series option--->Click on
        the   button top of the right corner--->Fill all the mandatory fields--->Click
        on save
  utter_Support ticket-585_2:
    - text: nan
  utter_Support ticket-585_3:
    - text: nan
  utter_Support ticket-586_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-586_2:
    - text: nan
  utter_Support ticket-586_3:
    - text: nan
  utter_Support ticket-587_1:
    - text: We have explained the process of geo tagging for customers in DMS please
        follow the below procedure     Open DMS--->Go to the customer module--->Click
        on the customer--->Click on the contacts widget--->Click on the address sub-widget--->Click
        on the three dots--->Click on the geo tagging option--->Adjust the customer
        address--->Click on the save
  utter_Support ticket-587_2:
    - text: nan
  utter_Support ticket-587_3:
    - text: nan
  utter_Support ticket-588_1:
    - text: We have explained how to change CIN number in customer module through
        the remote session   Customers module----->select particular customer------>click
        on details------>click on organization rules----->click on edit button---->change
        CIN number----->save
  utter_Support ticket-588_2:
    - text: nan
  utter_Support ticket-588_3:
    - text: nan
  utter_Support ticket-589_1:
    - text: We have explained the process of geo tagging for customers in DMS please
        follow the below procedure     Open DMS--->Go to the customer module--->Click
        on the customer--->Click on the contacts widget--->Click on the address sub-widget--->Click
        on the three dots--->Click on the geo tagging option--->Adjust the customer
        address--->Click on the save
  utter_Support ticket-589_2:
    - text: nan
  utter_Support ticket-589_3:
    - text: nan
  utter_Support ticket-590_1:
    - text: We have explained how to extended the series for the particular module
        Sales  purchase and receipts  through the remote session    Sales  purchase
        and receipts ------>click on 3 dots -------->click on series---->click on
        active Sales  purchase and receipts --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-590_2:
    - text: nan
  utter_Support ticket-590_3:
    - text: nan
  utter_Support ticket-591_1:
    - text: We have explained how delete item in DC through the remote session   Sales
        order ----->particular order-------->click on transactions-------->click delivery
        challan no------->click on edit------->click on delete symbol which you want
        to delete the item----------->save
  utter_Support ticket-591_2:
    - text: nan
  utter_Support ticket-591_3:
    - text: nan
  utter_Support ticket-592_1:
    - text: We have explained the process of extending the series in routes through
        the remote session     Open DMS--->Go to the route schedule module--->Click
        on the three dots--->Click on the routes---->Again click on the three dots--->Click
        on the series option--->Click on the pencil button--->Extend the to date--->Click
        on the save
  utter_Support ticket-592_2:
    - text: nan
  utter_Support ticket-592_3:
    - text: nan
  utter_Support ticket-593_1:
    - text: We have explained how to apply date filter  download and check the PCI
        Invoice report through the remote session  click on the reports tab------>search
        PCI Invoice report---->click on Filters----->select From date and To date----->click
        on apply----->click on 3 dots----->download
  utter_Support ticket-593_2:
    - text: nan
  utter_Support ticket-593_3:
    - text: nan
  utter_Support ticket-594_1:
    - text: We have explained the process of extending series in DMS through remote
        session  Follow the below procedure  Open DMS--->Go to the sales return module--->Click
        on the three dots--->Click on the series option--->Click on the pencil button--->Extend
        the to date--->Click on the save
  utter_Support ticket-594_2:
    - text: nan
  utter_Support ticket-594_3:
    - text: nan
  utter_Support ticket-595_1:
    - text: We have explained the process of creating the new user ID and password
        through remote session  Request you to follow the below procedure  Open DMS--->open
        employee module--->click on Access control--->click on invite user--->enter
        Hi--->click on send  one message will be sent to particular mail  --->click
        on that link create the ID   password
  utter_Support ticket-595_2:
    - text: nan
  utter_Support ticket-595_3:
    - text: nan
  utter_Support ticket-596_1:
    - text: We have explained the process of extending the series for Routes Schedule   routes  Request
        you to follow the below procedure   Open DMS--->Open Routes Schedule--->click
        on 3 dots-->click on series--->extend the dates--->click on save --->Then
        go back and click on 3 dots--->click on routes--->Extend the dates--->click
        on save
  utter_Support ticket-596_2:
    - text: nan
  utter_Support ticket-596_3:
    - text: nan
  utter_Support ticket-597_1:
    - text: We have explained how to check Detail volume payout report   Reports tab------>Search
        Detail volume payout ------->Click on 3 dots----->click on download
  utter_Support ticket-597_2:
    - text: nan
  utter_Support ticket-597_3:
    - text: nan
  utter_Support ticket-598_1:
    - text: we have explained the how to extended series for the Sales return module  Request
        you check   Sales return------>click on 3 dots -------->click on series---->click
        on active Sales return--------->click on edit symbol------>change the dates-----save
  utter_Support ticket-598_2:
    - text: nan
  utter_Support ticket-598_3:
    - text: nan
  utter_Support ticket-599_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-599_2:
    - text: nan
  utter_Support ticket-599_3:
    - text: nan
  utter_Support ticket-600_1:
    - text: As discussed  request you follow the below mentioned process for changing
        the employee login password   Employee module----->select particular employee------>click
        on access control------->click on change password button------>entre new password------>entre
        confirm password------>save
  utter_Support ticket-600_2:
    - text: nan
  utter_Support ticket-600_3:
    - text: nan
  utter_Support ticket-601_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure   https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-601_2:
    - text: nan
  utter_Support ticket-601_3:
    - text: nan
  utter_Support ticket-602_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-602_2:
    - text: nan
  utter_Support ticket-602_3:
    - text: nan
  utter_Support ticket-603_1:
    - text: We have explained how to check the GEO tagging customer report through
        the remote session   Mobil dashboards---->click on customer locations------>GEO
        Tagging customers link----->click on 3dots------>click on download   We have
        explained how to create route schedule module through the remote session   Route
        schedule module------->click on 3dots------>click on routes------>click on
        create-------->add route name----->add employee name------>select type of
        Scheduler------>save------>select date day week wise schedule------>save------>click
        on re-configure
  utter_Support ticket-603_2:
    - text: nan
  utter_Support ticket-603_3:
    - text: nan
  utter_Support ticket-604_1:
    - text: We have explained how to check the GEO tagging customer report through
        the remote session  Mobil dashboards---->click on customer locations------>GEO
        Tagging customers link----->click on 3dots------>click on download
  utter_Support ticket-604_2:
    - text: nan
  utter_Support ticket-604_3:
    - text: nan
  utter_Support ticket-605_1:
    - text: We have explained how to add TCS Tax amount in purchase invoice through
        the remote session   purchase invoice module----->select particular invoice---------->click
        on edit---------->enable the TCS applied-------->save
  utter_Support ticket-605_2:
    - text: nan
  utter_Support ticket-605_3:
    - text: nan
  utter_Support ticket-606_1:
    - text: We have explained how to extended the series for the employee module through
        the remote session Employee module ------>click on 3 dots -------->click on
        series---->click on active employee --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-606_2:
    - text: nan
  utter_Support ticket-606_3:
    - text: nan
  utter_Support ticket-607_1:
    - text: We have explained how to add LOB to the customer through the remote session   Customer
        module ------>particular customer ------>click on details -------->click on
        LOB----->click on   ------->Add LOB------>add segment------save
  utter_Support ticket-607_2:
    - text: nan
  utter_Support ticket-607_3:
    - text: nan
  utter_Support ticket-608_1:
    - text: We have explained how download and check the Stock repot through the remote
        session   click on reports tab------>search Stock report---->click on branch----->select
        branch------->click on Lob------>select lob------>add item--------->click
        on 3 dots----->download
  utter_Support ticket-608_2:
    - text: nan
  utter_Support ticket-608_3:
    - text: nan
  utter_Support ticket-609_1:
    - text: We have explained how to create GRN through the remote session   Purchase
        order----->search the order number for which you need to create GRN ---->click
        on create GRN------>save
  utter_Support ticket-609_2:
    - text: nan
  utter_Support ticket-609_3:
    - text: nan
  utter_Support ticket-610_1:
    - text: We have explained how to extended the series for the Purchase invoice
        module through the remote session  Purchase invoice ------>click on 3 dots
        -------->click on series---->click on active Purchase invoice--------->click
        on edit symbol------>change the dates-----save
  utter_Support ticket-610_2:
    - text: nan
  utter_Support ticket-610_3:
    - text: nan
  utter_Support ticket-611_1:
    - text: We have explained the process of extending the series for Routes Schedule   routes  Request
        you to follow the below procedure  Open DMS--->Open Routes Schedule--->click
        on 3 dots-->click on series--->extend the dates--->click on save --->Then
        go back and click on 3 dots--->click on routes--->Extend the dates--->click
        on save  Request you to raise a Support ticket if you face any difficulty
        while creating the routes
  utter_Support ticket-611_2:
    - text: nan
  utter_Support ticket-611_3:
    - text: nan
  utter_Support ticket-612_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-612_2:
    - text: nan
  utter_Support ticket-612_3:
    - text: nan
  utter_Support ticket-613_1:
    - text: We have explained the process of creating the routes through remote session  Request
        you to follow the below procedure   Open DMS--->Open routes schedule--->click
        on 3 dots--->click on create---->Select the route name  employee name  schedule
        type--->click on save  Open that particular route--->click on address widget--->click
        on plus button--->add the customer   address click on add ---->Click on save   Note   The
        data will be reflect to the DSR which you have configured in the routes and
        you can check in the Routes Schedule
  utter_Support ticket-613_2:
    - text: nan
  utter_Support ticket-613_3:
    - text: nan
  utter_Support ticket-614_1:
    - text: We have explained the process of creating the sales return through remote
        session  Request you to follow the below procedure   Open DMS--->Open sales
        invoice module--->Open that particular invoice--->click on create return--->Select
        the items which you want to return--->click on save
  utter_Support ticket-614_2:
    - text: nan
  utter_Support ticket-614_3:
    - text: nan
  utter_Support ticket-615_1:
    - text: We have explained the process of changing manager in DMS and request you
        to follow the below procedure     Open DMS--->Go to the change manger module--->Click
        on the create option--->Fill all the mandatory fields--->Click on the save--->Click
        on the confirm
  utter_Support ticket-615_2:
    - text: nan
  utter_Support ticket-615_3:
    - text: nan
  utter_Support ticket-616_1:
    - text: We have explained the process of creating the routes through remote session  Request
        you to follow the below procedure  Open DMS--->Open routes schedule--->click
        on 3 dots--->click on create---->Select the route name  employee name  schedule
        type--->click on save  Open that particular route--->click on address widget--->click
        on plus button--->add the customer   address click on add ---->Click on save   Note   The
        data will be reflect to the DSR which you have configured in the routes and
        you can check in the Routes Schedule
  utter_Support ticket-616_2:
    - text: nan
  utter_Support ticket-616_3:
    - text: nan
  utter_Support ticket-617_1:
    - text: We have explained how to extended the series for the Sales estimate module
        through the remote session  Sales estimate ------>click on 3 dots -------->click
        on series---->click on active Sales estimate --------->click on edit symbol------>change
        the dates-----save
  utter_Support ticket-617_2:
    - text: nan
  utter_Support ticket-617_3:
    - text: nan
  utter_Support ticket-618_1:
    - text: We have explained the process of extending the series in opportunity module
        through remote session  Request you to follow the below procedure   Open DMS--->Open
        Opportunity module--->click on 3 dots--->click on series---->Extend the dates--->click
        on save
  utter_Support ticket-618_2:
    - text: nan
  utter_Support ticket-618_3:
    - text: nan
  utter_Support ticket-619_1:
    - text: We have explained the process of extending the series for Routes Schedule   routes  Request
        you to follow the below procedure  Open DMS--->Open Routes Schedule--->click
        on 3 dots-->click on series--->extend the dates--->click on save --->Then
        go back and click on 3 dots--->click on routes--->Extend the dates--->click
        on save   Request you to raise a Support ticket if you face any difficulty
        while creating the routes
  utter_Support ticket-619_2:
    - text: nan
  utter_Support ticket-619_3:
    - text: nan
  utter_Support ticket-620_1:
    - text: We have explained the process of extending the series for employee through
        remote session  Request you to follow the below procedure   Open DMS--->open
        Employee Module--->click on 3 dots--->click on series--->extend the to date--->click
        on save
  utter_Support ticket-620_2:
    - text: nan
  utter_Support ticket-620_3:
    - text: nan
  utter_Support ticket-621_1:
    - text: We have explained the process of creating the new series in GRN through
        remote session  Request you to follow the below procedure  Open DMS--->Open
        GRN Module--->Click on 3 dots--->click on series--->Open Active series--->click
        on plus button--->Enter series format  number size  starting number  number
        prefix From date and to date--->Click on save
  utter_Support ticket-621_2:
    - text: nan
  utter_Support ticket-621_3:
    - text: nan
  utter_Support ticket-622_1:
    - text: We have explained the process of adding the customers in routes module
        through remote session  Request you to follow the below procedure   Open DMS--->open
        routes module --->click on 3 dots--->click on 3dots--->click on routes--->Open
        any particular routes--->click on address widget--->click on add symbol--->select
        the particular customer-->click on add---->click on save
  utter_Support ticket-622_2:
    - text: nan
  utter_Support ticket-622_3:
    - text: nan
  utter_Support ticket-623_1:
    - text: We have explained how to change the sales person name for the customers
        by using the change Manager Module  Open DMS--->Open change managers module--->click
        on create---> select LOB--->select old manager name --->select new manager
        name --->save--->click on confirm
  utter_Support ticket-623_2:
    - text: nan
  utter_Support ticket-623_3:
    - text: nan
  utter_Support ticket-624_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-624_2:
    - text: nan
  utter_Support ticket-624_3:
    - text: nan
  utter_Support ticket-625_1:
    - text: We have explained the process of extending the series for customer module
        through remote session  Request you to follow the below procedure   Open DMS--->Open
        Customer module--->Click on 3 dots--->click on series--->Extend the dates--->click
        on save
  utter_Support ticket-625_2:
    - text: nan
  utter_Support ticket-625_3:
    - text: nan
  utter_Support ticket-626_1:
    - text: We have explained the process of creating the routes through remote session  Request
        you to follow the below procedure   Open DMS--->Open routes schedule--->click
        on 3 dots--->click on create---->Select the route name  employee name  schedule
        type--->click on save  Open that particular route--->click on address widget--->click
        on plus button--->add the customer   address click on add ---->Click on save   Note   The
        data will be reflect to the DSR which you have configured in the routes and
        you can check in the Routes Schedule
  utter_Support ticket-626_2:
    - text: nan
  utter_Support ticket-626_3:
    - text: nan
  utter_Support ticket-627_1:
    - text: We have explained the process of creating the new series in GRN through
        remote session  Request you to follow the below procedure    Open DMS--->Open
        GRN Module--->Click on 3 dots--->click on series--->Open Active series--->click
        on plus button--->Enter series format  number size  starting number  number
        prefix From date and to date--->Click on save
  utter_Support ticket-627_2:
    - text: nan
  utter_Support ticket-627_3:
    - text: nan
  utter_Support ticket-628_1:
    - text: We have explained the process of checking stock report in DMS request
        you to follow the below procedure     Open DMS--->Go to the reports--->Open
        the stock report--->Search SKU number--->Check the stock available
  utter_Support ticket-628_2:
    - text: nan
  utter_Support ticket-628_3:
    - text: nan
  utter_Support ticket-629_1:
    - text: We have explained how to Add followers to customers through the remote
        session   Customer module--------->particular customer------->click on followers-------->click
        on plus symbol--------->select Employee------->save
  utter_Support ticket-629_2:
    - text: nan
  utter_Support ticket-629_3:
    - text: nan
  utter_Support ticket-630_1:
    - text: We have explained how to change the sales person name for the customers
        by using the change Manager Module   change module----->click on create----->
        select LOB---->select old manager----->select new manager------>save------->click
        on confirm
  utter_Support ticket-630_2:
    - text: nan
  utter_Support ticket-630_3:
    - text: nan
  utter_Support ticket-631_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-631_2:
    - text: nan
  utter_Support ticket-631_3:
    - text: nan
  utter_Support ticket-632_1:
    - text: We have explained the process on how to assign the GST number for the
        customer through Remote session   Customer module------>search particular
        customer------>click on contacts---->click on GSTIN------>click on     plus
        symbol ---->add GST no------>save
  utter_Support ticket-632_2:
    - text: nan
  utter_Support ticket-632_3:
    - text: nan
  utter_Support ticket-633_1:
    - text: We have explained the process of creating the new series through remote
        session  Request you to follow the below procedure  https   vimeo com 813492095    Open
        DMS--->Select the ledger module--->Click on more button--->Click on three
        dots on the top right   select  Fiscal Years --->Click on the more button
        three dots on the top right    click on  Renew Series Formats
  utter_Support ticket-633_2:
    - text: nan
  utter_Support ticket-633_3:
    - text: nan
  utter_Support ticket-634_1:
    - text: We have explained the process of creating the routes through remote session  Request
        you to follow the below procedure   Open DMS--->Open routes schedule--->click
        on 3 dots--->click on create---->Select the route name  employee name  schedule
        type--->click on save  Open that particular route--->click on address widget--->click
        on plus button--->add the customer   address click on add ---->Click on save   Note   The
        data will be reflect to the DSR which you have configured in the routes and
        you can check in the Routes Schedule   Employee routes
  utter_Support ticket-634_2:
    - text: nan
  utter_Support ticket-634_3:
    - text: nan
  utter_Support ticket-635_1:
    - text: We have explained the process of downloading stock report in DMS please
        follow the below procedure     Open DMS--->Go to the reports--->Open stock
        report--->Search the SKU number--->Click on the three dots--->Click on the
        download option
  utter_Support ticket-635_2:
    - text: nan
  utter_Support ticket-635_3:
    - text: nan
  utter_Support ticket-636_1:
    - text: We have explained the process of creating the routes through remote session  Request
        you to follow the below procedure   Open DMS--->Open routes schedule--->click
        on 3 dots--->click on create---->Select the route name  employee name  schedule
        type--->click on save  Open that particular route--->click on address widget--->click
        on plus button--->add the customer   address click on add ---->Click on save   Note   The
        data will be reflect to the DSR which you have configured in the routes and
        you can check in the Routes Schedule
  utter_Support ticket-636_2:
    - text: nan
  utter_Support ticket-636_3:
    - text: nan
  utter_Support ticket-637_1:
    - text: We have explained the process of extending the series in sales return
        through remote session  Request you to follow the below procedure   Open DMS--->Open
        Sales return Module--->Click on series--->Click on the date--->Extend the
        to date--->Click on save
  utter_Support ticket-637_2:
    - text: nan
  utter_Support ticket-637_3:
    - text: nan
  utter_Support ticket-638_1:
    - text: We have explained how to add sales person in Employee module through the
        remote session   Employee module-----particular employee----->click on contacts------->add
        address----->save
  utter_Support ticket-638_2:
    - text: nan
  utter_Support ticket-638_3:
    - text: nan
  utter_Support ticket-639_1:
    - text: We have explained how to add account name in purchase return through the
        remote session   purchase invoice----->click on create return------>add account
        name------save
  utter_Support ticket-639_2:
    - text: nan
  utter_Support ticket-639_3:
    - text: nan
  utter_Support ticket-640_1:
    - text: We have explained how to add account name in purchase Invoice through
        the remote session    GRN ----->click on create Invoice------>add account
        name------save
  utter_Support ticket-640_2:
    - text: nan
  utter_Support ticket-640_3:
    - text: nan
  utter_Support ticket-641_1:
    - text: We have explained the process of checking geo tagging   Non geo tagging
        customers in DMS follow the below procedure     Open DMS--->Go to the Mobil
        dashboard--->Click on the customer location--->Check the geo tagging   non
        geo tagging customers
  utter_Support ticket-641_2:
    - text: nan
  utter_Support ticket-641_3:
    - text: nan
  utter_Support ticket-642_1:
    - text: We have explained the process of checking the MBC MCC LEADS volumes in
        Month Wise workshop volume report and Quarter wise workshop volume report
        through remote session   We have explained regrading the routes  Request you
        to follow the below procedure   Open DMS--->Open routes schedule--->click
        on 3 dots--->click on create---->Select the route name  employee name  schedule
        type--->click on save  Open that particular route--->click on address widget--->click
        on plus button--->add the customer   address click on add --->Click on save    Note   The
        data will be reflect to the DSR which you have configured in the routes and
        you can check in the Routes Schedule   Employee routes
  utter_Support ticket-642_2:
    - text: nan
  utter_Support ticket-642_3:
    - text: nan
  utter_Support ticket-643_1:
    - text: We have explained the process of creating the routes through remote session  Request
        you to follow the below procedure   Open DMS--->Open routes schedule--->click
        on 3 dots--->click on create---->Select the route name  employee name  schedule
        type--->click on save  Open that particular route--->click on address widget--->click
        on plus button--->add the customer   address click on add ---->Click on save   Note   The
        data will be reflect to the DSR which you have configured in the routes and
        you can check in the Routes Schedule
  utter_Support ticket-643_2:
    - text: nan
  utter_Support ticket-643_3:
    - text: nan
  utter_Support ticket-644_1:
    - text: We have explained how download and check the Stock repot through the remote
        session   click on reports tab------>search Stock report---->click on branch----->select
        branch------->click on Lob------>select lob------>add item--------->click
        on 3 dots----->download
  utter_Support ticket-644_2:
    - text: nan
  utter_Support ticket-644_3:
    - text: nan
  utter_Support ticket-645_1:
    - text: We have explained the process of adding the GSTIN number in address widget
        through remote session  Request you to follow the below procedure   Open DMS--->Open
        particular customer--->Click on contacts widget--->click on address click
        on GSTIN--->add the number--->click on save
  utter_Support ticket-645_2:
    - text: nan
  utter_Support ticket-645_3:
    - text: nan
  utter_Support ticket-646_1:
    - text: We have explained the process of removing the items in GRN through the
        remote session  Please follow the below session     Open DMS--->Go to the
        GRN--->Click on the edit option--->Click on the delete option to remove the
        item from GRN--->Click on the save
  utter_Support ticket-646_2:
    - text: nan
  utter_Support ticket-646_3:
    - text: nan
  utter_Support ticket-647_1:
    - text: We have explained the process of extending the series through remote session  Request
        you to follow the below procedure   Open DMS--->Open Mobil opportunity module--->click
        on 3 dots--->click on series--->Extend the dates--->click on save
  utter_Support ticket-647_2:
    - text: nan
  utter_Support ticket-647_3:
    - text: nan
  utter_Support ticket-648_1:
    - text: We have explained how to change the sales person name for the customers
        by using the change Manager Module   change module----->click on create----->
        select LOB---->select old manager----->select new manager------>save------->click
        on confirm
  utter_Support ticket-648_2:
    - text: nan
  utter_Support ticket-648_3:
    - text: nan
session_config:
  carry_over_slots_to_new_session: true
  session_expiration_time: 60
version: '3.1'