# This files contains your custom actions which can be used to run
# custom Python code.
#
# See this guide on how to implement these action:
# https://rasa.com/docs/rasa/custom-actions


# This is a simple example for a custom action which utters "Hello World!"

from typing import Any, Text, Dict, List

from rasa_sdk import Action, Tracker
from rasa_sdk.executor import CollectingDispatcher
from flask import request
import json


class ActionService(Action):

    def name(self) -> Text:
        return "action_service"

    def run(self, dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
    	buttons=[
    		{"payload":'/docs{"content_type":"blogs"}',"title":"yes"},
    		{"payload":'/video{"content_type":"video"}',"title":"no"},

    	]
    	dispatcher.utter_message(text="Are you satisfied with above solution",buttons=buttons)
    	return []





class ActionService(Action):

    def name(self) -> Text:
        return "action_suport_service"

    def run(self, dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
        buttons=[
            {"payload":'/connect_support{"content_type":"text"}',"title":"yes"},
            {"payload":'/noconnect_support{"content_type":"text"}',"title":"no"},

        ]
        dispatcher.utter_message(text="do you want me to connect to support team",buttons=buttons)
        return []

question=[]
answer=[]
class ActionSaveConversation(Action):
    def name(self) -> Text:
        return "action_save_conersation"

    def run(self,
            dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:

        
        sender_id = tracker.sender_id
        #print(tracker.events)
        conversation=tracker.events
        import os
        if not os. path.isfile('chats.txt'):
            with open('chats.txt ','w') as file:
                file.write("user_input $$$$ bot_reply\n")
        chat_data=''
        for i in conversation:
            if i['event'] == 'user':
                chat_data+=i['parse_data']['intent']['name']
                print('user: {}'.format(i['text']))
                a='user{}: {}'.format(sender_id,i['text'])
                question.append(a)
                if len(i['parse_data']['entities']) > 0:
                    chat_data+=i['parse_data']['entities'][0]['entity']+', '+i['parse_data']['entities' ][0]['value']+','
                    print('extra data:', i['parse_data']['entities'][0]['entity'], '=',
                            i['parse_data']['entities'][0]['value'])
            elif i['event'] == 'bot':
                print('{}'.format(i['text']))
                b='Bot{}: {}'.format(sender_id,i['text'])
                question.append(b)
                # try:
                #     chat_data+=i['metadata']['utter_action']+','+i['text']+'\n'
                # except KeyError:
                #     pass 
                chat_data+=i['text']+'\n'

        else:
            with open('chats.txt','a') as file:
                file.write(chat_data)
        #print(question)
        import pandas as pd
        df=pd.DataFrame(question)
        print(df)
        conversation=None
        question.clear()
        print(conversation)
        print(question)

        print(sender_id)

     #   print(answer)
        # a=question
        # b=answer
        # import numpy as np
        # import pandas as pd
        # if len(a) > len(b):
        #     b = np.pad(b, (0, len(a) - len(b)), 'constant')
        # else:
        #     a = np.pad(a, (0, len(b) - len(a)), 'constant')
        # df=pd.DataFrame({'question':a,"answer":b})
        # print(df)
        dispatcher.utter_message(text="All Chats saved")

        return []



class ActionSaveConversation(Action):
    def name(self) -> Text:
        return "action_save_conersation"

    def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
        # Get sender_id
        sender_id = tracker.sender_id

        conversation = tracker.events
        chat_data = []
        for i in conversation:
            if i['event'] == 'user':
                text = i['text'].replace('/connect_support{"content_type":"text"}', 'yes').replace('/noconnect_support{"content_type":"text"}','No').replace('/docs{"content_type":"blogs"}','yes').replace('/video{"content_type":"video"}','No')
                chat_data.append({'sender': f'user_{sender_id}', 'message': text})
                print(f'user_{sender_id}: {i["text"]}')
                if len(i['parse_data']['entities']) > 0:
                    print('extra data:', i['parse_data']['entities'][0]['entity'], '=',
                          i['parse_data']['entities'][0]['value'])
            elif i['event'] == 'bot':
                print(f'bot_{sender_id}: {i["text"]}')
                chat_data.append({'sender': f'bot_{sender_id}', 'message': i['text']})

        with open('chats.json', 'w') as file:
            json.dump({'conversation': chat_data, 'sender_id': sender_id}, file)
            file.write('\n')
            file.close()
        print(json.dumps({'conversation': chat_data, 'sender_id': sender_id}, indent=4))
        conversation = None

        return []


class ActionClearConversation(Action):
    def name(self) -> Text:
        return "action_clear_conversation"

    def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:

        sender_id = tracker.sender_id
        tracker.events = []

        return []