intents:
  - greet
  - goodbye
  - affirm
  - deny
  - mood_great
  - mood_unhappy
  - bot_challenge
  - question1
  - question3
  - question4
  - question5
  - question6
  - docs
  - video
  - connect_support
  - noconnect_support
  
  
entities:
  - content_type

slots:
  content_type:
    type: text
    mappings:
      - type: from_entity
        entity: content_type

  
responses:
  utter_cheer_up:
    - image: https://i.imgur.com/nGF1K8f.jpg
      text: 'Here is something to cheer you up:'
  utter_did_that_help:
    - text: Did that help you?
  utter_goodbye:
    - text: Bye
  utter_greet:
    - text: Hey! How are you?
  utter_happy:
    - text: Great, carry on!
  utter_iamabot:
    - text: I am a bot, powered by Rasa.
  utter_question1_1:
    - text: We have explained the process of changing the old to the new manager for
        customers in DMS, Follow the below procedures. 1) Open DMS--->Go to the change
        manager module--->Click on the create option--->Fill in the details--->Save--->Confirm.
        2) customer module--then select customer--edit the sale manager's name to
        the required employee and save to reflect in his login
  utter_question1_2:
    - text: To change the manager for customers in DMS, first, open the DMS system,
        then navigate to the "change manager" module, click on the "create" option,
        fill in the necessary details, save the changes, and confirm the update. Next,
        go to the "customer" module, select the relevant customer, edit the sales
        manager's name to the desired employee, and save the changes to reflect the
        update in their login
  utter_question1_3:
    - text: The process of changing the manager for customers in DMS involves several
        steps. First, access the DMS system and open the "change manager" module.
        From there, click on the "create" option, provide the required details, and
        save the changes. Once the update is confirmed, navigate to the "customer"
        module, select the appropriate customer, modify the sales manager's name to
        the preferred employee, and save the changes to ensure that it reflects in
        their login.

  utter_question3_1:
    - text: Customers module----> enter the customer name----> Open details----> click
        on sales manager---->edit---->save.
  utter_question3_2:
    - text: If you want to change the sales manager for a particular customer in DMS,
        go to the Customers module and enter the name of the customer. Then, open
        the customer's details, find the "Sales Manager" section, click on it, choose
        the "Edit" option to modify the sales manager's name, enter the new name,
        and save the changes.
  utter_question3_3:
    - text: nan
  utter_question4_1:
    - text: Please find the below process to change the Customer Segment tag Customer
        module--->Select Particular Customer----->click on details------>check on
        + to change the LOB tags.
  utter_question4_2:
    - text: If you need to change the Customer Segment tag for a particular customer
        in DMS, start by accessing the Customer module, selecting the relevant customer,
        and clicking on their details. Once you are in the customer's details, locate
        the "+" symbol to modify the LOB tags and update the Customer Segment tag.
  utter_question4_3:
    - text: To modify the Customer Segment tag for a specific customer in DMS, go
        to the Customer module, find the customer whose tag you want to change, and
        open their details. Then, click on the "+" symbol to add or remove LOB tags,
        and make the necessary changes to the Customer Segment tag.
  utter_question5_1:
    - text: We have explained the process of checking the EB-invoice report through
        remote session & follow the below procedure. Open DMS-----> click on reports----->open
        EB- invoice report---->check.
  utter_question5_2:
    - text: To verify the EB-invoice report through a remote session, follow these
        steps first, access the DMS platform, then navigate to the "reports" section
        and click on the "EB-invoice report." Finally, carefully review the report
        to ensure all necessary information is present and accurate.
  utter_question5_3:
    - text: The process of remotely checking the EB-invoice report can be accomplished
        in a few simple steps. Begin by logging into the DMS platform and selecting
        the "reports" option. From there, click on the "EB-invoice report" and review
        the contents to confirm its accuracy.
  utter_question6_1:
    - text: Please find the below process to add branchto employee Employee module------>Search
        the employee name ---->Open employee----->click on official Widget------>click
        on branches +check on------->click on plus symbol----->select the branch from
        the dropdown ------->save.
  utter_question6_2:
    - text: To assign a branch to an employee, follow these steps first, access the
        Employee module and search for the employee's name. Next, open the employee's
        profile and click on the Official Widget. From there, click on the "branches"
        option and check the box to enable it. Then, click on the plus symbol and
        select the appropriate branch from the dropdown menu. Finally, click on "save"
        to confirm the changes.
  utter_question6_3:
    - text: Adding a branch to an employee is a simple process that involves accessing
        the Employee module and searching for the employee in question. Once you've
        found their profile, open it and click on the Official Widget, followed by
        the "branches" option. Check the box to enable branches, then click the plus
        symbol and select the appropriate branch from the dropdown list. Be sure to
        save your changes before exiting the page.

  utter_blogs:
  - text: "great carry on" 

  utter_video:
  - text: "do you want me to connect you to support team" 


  utter_connect_support:
  - text: "Im conneting you to support team" 

  utter_noconnect_support:
  - text: "great carry on" 

actions:
  - action_service
  - action_suport_service
  # - action_save_conersation
  # - action_clear_conversation
 


session_config:
  carry_over_slots_to_new_session: true
  session_expiration_time: 60
version: '3.1'