diff --git a/chatbot/data/nlu.yml b/chatbot/data/nlu.yml
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+++ b/chatbot/data/nlu.yml
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+version: "3.1"
+
+nlu:
+- intent: greet
+  examples: |
+    - hey
+    - hello
+    - hi
+    - hello there
+    - good morning
+    - good evening
+    - moin
+    - hey there
+    - let's go
+    - hey dude
+    - goodmorning
+    - goodevening
+    - good afternoon
+
+- intent: goodbye
+  examples: |
+    - cu
+    - good by
+    - cee you later
+    - good night
+    - bye
+    - goodbye
+    - have a nice day
+    - see you around
+    - bye bye
+    - see you later
+
+- intent: affirm
+  examples: |
+    - yes
+    - y
+    - indeed
+    - of course
+    - that sounds good
+    - correct
+
+- intent: deny
+  examples: |
+    - no
+    - n
+    - never
+    - I don't think so
+    - don't like that
+    - no way
+    - not really
+
+- intent: mood_great
+  examples: |
+    - perfect
+    - great
+    - amazing
+    - feeling like a king
+    - wonderful
+    - I am feeling very good
+    - I am great
+    - I am amazing
+    - I am going to save the world
+    - super stoked
+    - extremely good
+    - so so perfect
+    - so good
+    - so perfect
+
+- intent: mood_unhappy
+  examples: |
+    - my day was horrible
+    - I am sad
+    - I don't feel very well
+    - I am disappointed
+    - super sad
+    - I'm so sad
+    - sad
+    - very sad
+    - unhappy
+    - not good
+    - not very good
+    - extremly sad
+    - so saad
+    - so sad
+
+- intent: bot_challenge
+  examples: |
+    - are you a bot?
+    - are you a human?
+    - am I talking to a bot?
+    - am I talking to a human?
+
+- intent: question1
+  examples: |
+   - "The tagging between DSRs cannot be changed"
+   - "Changing the tagging between DSRs is not allowed."
+   - "There is no way to modify the tagging between DSRs."
+
+
+- intent: question3
+  examples: |
+   - "nan"
+   - "nan"
+   - "The sales graph in DMS is only presenting the total sales and is not displaying the party-wise graph. Additionally, other graphs only exhibit customer codes, not their names. Kindly rectify this problem."
+
+
+- intent: question4
+  examples: |
+   - "Regarding the customer E.B. Taiging and purchase invoice, could you please provide more information?"
+   - "Can you please give me further details on the customer E.B. Taiging and purchase invoice?"
+   - "I need more information about the customer E.B. Taiging and purchase invoice. Could you please help me with that?"
+
+
+- intent: question5
+  examples: |
+   - "We have created the DC and tagged the EB today, but the volume is not being shown. Kindly rectify this issue as soon as possible."
+   - "Regarding the DC and EB tagging, we have completed the process today. However, the volume is not visible. Please fix this issue as soon as you can."
+   - "We have successfully created the DC and tagged the EB today. However, the volume is not showing up. We kindly request you to rectify this issue as soon as possible."
+
+
+- intent: question6
+  examples: |
+   - "In my login, I am unable to select the Madurai branch from where I have billed materials as I belong to the Trichy branch. Could you please help me resolve this issue?"
+   - "I am from Trichy branch, and I have billed materials from Madurai branch. However, I am unable to select the Madurai branch in my login. Can you please assist me in resolving this issue?"
+   - "The Madurai branch is where I billed the materials from, but I belong to the Trichy branch, and I am unable to select it in my login. Could you please provide me with a solution to this issue?"
+
diff --git a/chatbot/data/rules.yml b/chatbot/data/rules.yml
new file mode 100644
index 0000000..e84658f
--- /dev/null
+++ b/chatbot/data/rules.yml
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+version: "3.1"
+
+rules:
+
+- rule: Say goodbye anytime the user says goodbye
+  steps:
+  - intent: goodbye
+  - action: utter_goodbye
+
+- rule: Say 'I am a bot' anytime the user challenges
+  steps:
+  - intent: bot_challenge
+  - action: utter_iamabot
+ 
+- rule: Ticketquestion1
+  steps:
+  - intent: question1
+  - action: utter_question1_1  
+  - action: utter_question1_2  
+  - action: utter_question1_3
+  - action: action_service
+ 
+- rule: Ticketquestion3
+  steps:
+  - intent: question3
+  - action: utter_question3_1  
+  - action: utter_question3_2  
+  - action: utter_question3_3
+  - action: action_service
+ 
+- rule: Ticketquestion4
+  steps:
+  - intent: question4
+  - action: utter_question4_1  
+  - action: utter_question4_2  
+  - action: utter_question4_3
+  - action: action_service
+ 
+- rule: Ticketquestion5
+  steps:
+  - intent: question5
+  - action: utter_question5_1  
+  - action: utter_question5_2  
+  - action: utter_question5_3
+  - action: action_service
+ 
+- rule: Ticketquestion6
+  steps:
+  - intent: question6
+  - action: utter_question6_1  
+  - action: utter_question6_2  
+  - action: utter_question6_3
+  - action: action_service
diff --git a/chatbot/data/stories.yml b/chatbot/data/stories.yml
new file mode 100644
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+++ b/chatbot/data/stories.yml
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+version: "3.1"
+
+stories:
+
+- story: happy path
+  steps:
+  - intent: greet
+  - action: utter_greet
+  - intent: mood_great
+  - action: utter_happy
+
+- story: sad path 1
+  steps:
+  - intent: greet
+  - action: utter_greet
+  - intent: mood_unhappy
+  - action: utter_cheer_up
+  - action: utter_did_that_help
+  - intent: affirm
+  - action: utter_happy
+  - action: action_service
+
+
+
+- story: sad path 2
+  steps:
+  - intent: greet
+  - action: utter_greet
+  - intent: mood_unhappy
+  - action: utter_cheer_up
+  - action: utter_did_that_help
+  - intent: deny
+  - action: utter_goodbye
+  - action: action_service
+
+
+- story: sad path 3
+  steps:
+  - intent: connect_support
+  - action: utter_video
+  - action: action_suport_service
+
+
+  
+
+- story: docs path
+  steps:
+  - intent: docs
+    entities:
+      - content_type: "Blogs"
+  - slot_was_set:
+      - content_type: "Blogs"
+  - action: utter_blogs
+
+
+
+- story: video path
+  steps:
+  - intent: video
+    entities:
+      - content_type: "video"
+  - slot_was_set:
+      - content_type: "video"
+  - action: action_suport_service
+
+
+
+
+- story: connecting support
+  steps:
+  - intent: connect_support
+    entities:
+      - content_type: "text"
+  - slot_was_set:
+      - content_type: "text"
+  - action: utter_connect_support
+  - action: action_save_conersation
+  - action: action_clear_conversation
+
+- story: noconnecting support
+  steps:
+  - intent: noconnect_support
+    entities:
+      - content_type: "text"
+  - slot_was_set:
+      - content_type: "text"
+  - action: utter_noconnect_support
+  
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