diff --git a/chatbot/actions/__init__.py b/chatbot/actions/__init__.py
new file mode 100644
index 0000000..06d7405
Binary files /dev/null and b/chatbot/actions/__init__.py differ
diff --git a/chatbot/actions/actions.py b/chatbot/actions/actions.py
new file mode 100644
index 0000000..68d61cf
--- /dev/null
+++ b/chatbot/actions/actions.py
@@ -0,0 +1,170 @@
+# This files contains your custom actions which can be used to run
+# custom Python code.
+#
+# See this guide on how to implement these action:
+# https://rasa.com/docs/rasa/custom-actions
+
+
+# This is a simple example for a custom action which utters "Hello World!"
+
+from typing import Any, Text, Dict, List
+
+from rasa_sdk import Action, Tracker
+from rasa_sdk.executor import CollectingDispatcher
+from flask import request
+import json
+
+
+class ActionService(Action):
+
+    def name(self) -> Text:
+        return "action_service"
+
+    def run(self, dispatcher: CollectingDispatcher,
+            tracker: Tracker,
+            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
+    	buttons=[
+    		{"payload":'/docs{"content_type":"blogs"}',"title":"yes"},
+    		{"payload":'/video{"content_type":"video"}',"title":"no"},
+
+    	]
+    	dispatcher.utter_message(text="Are you satisfied with above solution",buttons=buttons)
+    	return []
+
+
+
+
+
+class ActionService(Action):
+
+    def name(self) -> Text:
+        return "action_suport_service"
+
+    def run(self, dispatcher: CollectingDispatcher,
+            tracker: Tracker,
+            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
+        buttons=[
+            {"payload":'/connect_support{"content_type":"text"}',"title":"yes"},
+            {"payload":'/noconnect_support{"content_type":"text"}',"title":"no"},
+
+        ]
+        dispatcher.utter_message(text="do you want me to connect to support team",buttons=buttons)
+        return []
+
+question=[]
+answer=[]
+class ActionSaveConversation(Action):
+    def name(self) -> Text:
+        return "action_save_conersation"
+
+    def run(self,
+            dispatcher: CollectingDispatcher,
+            tracker: Tracker,
+            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
+
+        
+        sender_id = tracker.sender_id
+        #print(tracker.events)
+        conversation=tracker.events
+        import os
+        if not os. path.isfile('chats.txt'):
+            with open('chats.txt ','w') as file:
+                file.write("user_input $$$$ bot_reply\n")
+        chat_data=''
+        for i in conversation:
+            if i['event'] == 'user':
+                chat_data+=i['parse_data']['intent']['name']
+                print('user: {}'.format(i['text']))
+                a='user{}: {}'.format(sender_id,i['text'])
+                question.append(a)
+                if len(i['parse_data']['entities']) > 0:
+                    chat_data+=i['parse_data']['entities'][0]['entity']+', '+i['parse_data']['entities' ][0]['value']+','
+                    print('extra data:', i['parse_data']['entities'][0]['entity'], '=',
+                            i['parse_data']['entities'][0]['value'])
+            elif i['event'] == 'bot':
+                print('{}'.format(i['text']))
+                b='Bot{}: {}'.format(sender_id,i['text'])
+                question.append(b)
+                # try:
+                #     chat_data+=i['metadata']['utter_action']+','+i['text']+'\n'
+                # except KeyError:
+                #     pass 
+                chat_data+=i['text']+'\n'
+
+        else:
+            with open('chats.txt','a') as file:
+                file.write(chat_data)
+        #print(question)
+        import pandas as pd
+        df=pd.DataFrame(question)
+        print(df)
+        conversation=None
+        question.clear()
+        print(conversation)
+        print(question)
+
+        print(sender_id)
+
+     #   print(answer)
+        # a=question
+        # b=answer
+        # import numpy as np
+        # import pandas as pd
+        # if len(a) > len(b):
+        #     b = np.pad(b, (0, len(a) - len(b)), 'constant')
+        # else:
+        #     a = np.pad(a, (0, len(b) - len(a)), 'constant')
+        # df=pd.DataFrame({'question':a,"answer":b})
+        # print(df)
+        dispatcher.utter_message(text="All Chats saved")
+
+        return []
+
+
+
+class ActionSaveConversation(Action):
+    def name(self) -> Text:
+        return "action_save_conersation"
+
+    def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
+        # Get sender_id
+        sender_id = tracker.sender_id
+
+        conversation = tracker.events
+        chat_data = []
+        for i in conversation:
+            if i['event'] == 'user':
+                text = i['text'].replace('/connect_support{"content_type":"text"}', 'yes').replace('/noconnect_support{"content_type":"text"}','No').replace('/docs{"content_type":"blogs"}','yes').replace('/video{"content_type":"video"}','No')
+                chat_data.append({'sender': f'user_{sender_id}', 'message': text})
+                print(f'user_{sender_id}: {i["text"]}')
+                if len(i['parse_data']['entities']) > 0:
+                    print('extra data:', i['parse_data']['entities'][0]['entity'], '=',
+                          i['parse_data']['entities'][0]['value'])
+            elif i['event'] == 'bot':
+                print(f'bot_{sender_id}: {i["text"]}')
+                chat_data.append({'sender': f'bot_{sender_id}', 'message': i['text']})
+
+        with open('chats.json', 'w') as file:
+            json.dump({'conversation': chat_data, 'sender_id': sender_id}, file)
+            file.write('\n')
+            file.close()
+        print(json.dumps({'conversation': chat_data, 'sender_id': sender_id}, indent=4))
+        conversation = None
+
+        return []
+
+
+class ActionClearConversation(Action):
+    def name(self) -> Text:
+        return "action_clear_conversation"
+
+    def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:
+
+        sender_id = tracker.sender_id
+        tracker.events = []
+
+        return []
+
+
+
+